Mazda of Roswell - Service Center

The Service Department at Mazda of Roswell is HORRIBLE! I assumed my first negative experience with them was a fluke. Making an appointment for an oil change was difficult. They made it seem like I was a I assumed my first negative experience with them was a fluke. Making an appointment for an oil change was difficult. They made it seem like I was asking for "the impossible" just to get them to service the car that THEY sold me. After waiting several days, I was granted an audience with the technicians and received an oil change and tire rotation. I did, however, turn down their recommendation to change a filter (for $60) and opted to replace it myself (for $10), they texted and emailed me for weeks trying to get me to come back in and purchase their overpriced equipment. My second experience was even worse. My 4 attempts at calling the Service Department were in vane. No one would even answer the phone and their "mail-box was full". The receptionist had to walk back to the Service Desk and ask them to please pick up the line. When my call was finally answered, I was told that I would have to wait almost 3 weeks for an appointment. ARE YOU KIDDING ME! I went down the street and received an oil change and a tire rotation for half the price that I was charged at Mazda of Roswell on my first visit, and I was in and out within an hour. No appointment necessary. How do you stay in business when you can't even service what you sell? That's 2 strikes. I probably won't stick around for a 3rd. More

Roswell Mazda location is clean and inviting. Associates are friendly. I brought my CX-9 in for routine service and had no plans on test driving any cars. Ron approached me as I was walking in Associates are friendly. I brought my CX-9 in for routine service and had no plans on test driving any cars. Ron approached me as I was walking in to pick up my car. He was very friendly and had a contagious smile and was not pushy. I ended up test driving the Mazda 3 and the Miata. Ron did a great job of explaining the features of both cars. I will definitely be returning to Roswell Mazda to purchase a Miata stick shift from Ron when the time is right. Thank you Ron! More

I had all the fluids replaced on my precious 2011 Mx5 to keep it running like new. Love my Mazdas! Service was delivered professionally, without delay, video wrap-up sent to my phone with a walk-around of t keep it running like new. Love my Mazdas! Service was delivered professionally, without delay, video wrap-up sent to my phone with a walk-around of the vehicle was high-end customer care, IMHO. After years of purchases & scheduled service from Mazda of Roswell I keep coming back because I trust them. Can't say that about every new-vehicle sales & service organization but I sure can about them! More

Amazing customer service by her and very friendly with the customers. Surely the best experience working with her. the customers. Surely the best experience working with her. More

Service was very prompt. Service advisor made sure to keep me in the loop after initial inspection Service advisor made sure to keep me in the loop after initial inspection More

John Carney the service manager provided an excellent customer service. Taking cared of an issue with our car and made me feel confident in the service they provide. Nicholas and Shayne were very good as customer service. Taking cared of an issue with our car and made me feel confident in the service they provide. Nicholas and Shayne were very good as well. More

We are so pleased with Elysia and Mazda of Roswell. Shortly after buying our new car from them, which was a good experience, my husband backed into something, and put a small ding in our back left cor Shortly after buying our new car from them, which was a good experience, my husband backed into something, and put a small ding in our back left corner. I knew the dealership had a person to do touch ups on cars they brought into sell so I called Elysia; explained what happened; asked if she could help. To my amazement, they could! Their touch up person did a fantastic job, looks brand new, for a reasonable price. I cannot thank Elysia Razek, our sales agent, Keith Thomas, sales manager, and John Carney, service manager, enough for all working together to make this happen! My husband was devastated and is now ecstatic with the results! . More

Customer service is amazing. This dealership still operates like a small family business. Would definitely recommend to friends and family. To make a long story short Mr. Linwood This dealership still operates like a small family business. Would definitely recommend to friends and family. To make a long story short Mr. Linwood met with myself and my wife and we were able to come to an agreement on my vehicle. I was truly impressed how Mr. Linwood handled the situation at hand. It was ended by a handshake which I find very meaningful and respectful in this day and time. Thanks Mazda of Roswell. More

Phil has been awesome communicating with me through a very stressful situation. He truly seems like the only employee who cares. very stressful situation. He truly seems like the only employee who cares. More

I took my Mazda to another dealership to diagnose a check engine light. The service advisor told me a computer module was failing and it would cost 2,500.00 to repair. I decided to take the car to Maz check engine light. The service advisor told me a computer module was failing and it would cost 2,500.00 to repair. I decided to take the car to Mazda of Roswell for a second opinion. John O'Brien had the car checked out and said the module was indeed failing but the repair would be covered under warranty saving me several thousand dollars. More