Mazda of Hamilton

Explore other locations I thought it was important that this review was not petty but it was essential to voice my displeasure with the service and that is an extreme underst I thought it was important that this review was not petty but it was essential to voice my displeasure with the service and that is an extreme understatement. I guess I did not fit the demographic of customer hence the service was unbecoming though I have been a customer since 2016. From being heavily unprofessional , unprepared and the lack of interest shown, the service matched the Styrofoam cup with semi cold water in this weather. I need to highlight the floor manager ( who I did not get his name ) to the sales person “ Metin “ are both the reason for this review. Sales 101 is the customer regardless of the result should be satisfied that the service was becoming and also feel that this a company they will approach with future appreciation because of the mark left. If an appointment was booked you would think the team would be versed on your file if not then explain the lack of knowledge. I gave ample opportunity for this to take place regardless of what took place prior but this was just slight portion of the huge issue that took place. At no point in time did the floor manager approach or acknowledge my presence or obviously did not care to and was given the opportunity to. Metin, who I’m not sure why he gave me his card considering the level of service he provided. My time was neither valued or acknowledged by each and it was a simple who are you, sit in this office and then get out. My companion and I left understanding the reason why since 2016 the management of the particular location had changed three times. With that being said , both the management I made my purchase with and the one after, showed definitely a level of respect for the customer. I had a conversation with a friend of mine who got his car from another location and was approached like I was about an upgrade and their service was highly professional and human without even having to go to their location. To lastly highlight the issue no personal acknowledgement of time , lack of interest in the customer, etiquette unbecoming , no recommendation or negotiation practice and lack of product knowledge. I apologize that Metin’s name is the one highlighted but his floor manager is very much accountable as well because if this is the way his showroom is run what can be said of the company. Fortunately the saving grace of this situation is that I’m not locked to Mazda Hamilton and can definitely look at other Mazda locations. I’m sure both individuals are great people and I wish no ill on them of course but it is important to word my experience. I believe in the brand due to my family’s outlook and my present vehicle but this location definitely caters to a certain clientele and I wish them luck. The one star is for the water. More

This should be your go to place to buy a Mazda The easiest new car buying experience I've had. The Sales Manager, Brian, was friendly, straightforward and easy to do business with. He even came o The easiest new car buying experience I've had. The Sales Manager, Brian, was friendly, straightforward and easy to do business with. He even came out to greet us on the lot when all sales staff were busy. That's one of my criteria. It maybe old school but if the dealership staff don't come out to greet me I leave. This was even on a Sunday! The Sunday hours are very convenient and one of the reason we visited. James the Sales Person knows his stuff. Don't let his quietness fool you. If you are looking for a new Mazda this is the place to go. More

Surprise Purchase Went to this dealership on a Sunday expecting it to be closed just to browse the lot. I was interested in the new 2018 Mazda CX-5. They were open this Went to this dealership on a Sunday expecting it to be closed just to browse the lot. I was interested in the new 2018 Mazda CX-5. They were open this Sunday and Salesman Chris P. came out and showed me the vehicle. The sticker price was actually better than I had expected. Chris was very knowledgeable about the product and asked if we had time for a test drive. We did, so he arranged that for us and the vehicle drove wonderfully and felt well put together. Chris took the time to show us all the new tech that comes with this vehicle and worked hard to get us a price and deal we could live with. We are really pleased with this SUV so far ( I know its early) and everyone we dealt with at this dealership has been excellent. From Brian (Sales Manager), George and Brenda (Financing) and especially Chris, all were terrific. Looking forward to many years of Mazda enjoyment! More

Great Car! I was looking for a good preowned car and liked the look of the Mazda brand. First time at this dealership. The staff were friendly and helpful. Met w I was looking for a good preowned car and liked the look of the Mazda brand. First time at this dealership. The staff were friendly and helpful. Met with Khan and explained what features I wanted. Got to drive two potential vehicles. Khan was easy to work with. No pressure to buy but one car stood out. Great car at a great price. Paperwork went smoothly and took possession few days later. Best ride home ever. More

Safety recall Terrible experience, tried to get my Mazda 6 in for a safety recall, I was put on hold, after 15 minutes I hung up. I called back 2 hours later and sp Terrible experience, tried to get my Mazda 6 in for a safety recall, I was put on hold, after 15 minutes I hung up. I called back 2 hours later and spoke to someone in the service department, I think he was having a bad day, he made it very clear to me that I was an inconvenience. I felt belittled and told him to forget this telephone conversation ever happened. More

I came in to test drive a used vehicle and I was treate d we I came in to test drive a used vehicle, Omar Minott took me out and I had a very good experience. I am just starting my search and will not hesitate I came in to test drive a used vehicle, Omar Minott took me out and I had a very good experience. I am just starting my search and will not hesitate to call Omar again. More

Thank you Ivo My husband and I just perchased a 2014 Mazda 3 today. Thanks to Ivo and his love for cars and people he made our experience very positive and fun. We My husband and I just perchased a 2014 Mazda 3 today. Thanks to Ivo and his love for cars and people he made our experience very positive and fun. We also dealt with Geo and Nicole and they to were very kind and helpful. If you are thinking of going to this dealership I would absolutely recommend Ivo. This guy has a real passion for cars. He listened to me and I felt like he was looking out for my best interest. More

Cx9 gt texh I bought a cx9 from terry. He was the best salesperson. The process was quick and easy. The colour and car was available within a few days. I bought a cx9 from terry. He was the best salesperson. The process was quick and easy. The colour and car was available within a few days. More

I'd prefer to give a negative star review Absolutely horrible experience! The dealers were extremely rude and condicending. I was walking in there ready to buy a Mazda and they actually told m Absolutely horrible experience! The dealers were extremely rude and condicending. I was walking in there ready to buy a Mazda and they actually told me to leave, they showed me no numbers and I didn't even get to take one for a test drive. I would not recommend going to this dealership, turned me off of Mazdas altogether. More

Just awful and frustrating This was by far the worst service I have ever received buying a car or any other item for that matter. The salespeople did not know their product not This was by far the worst service I have ever received buying a car or any other item for that matter. The salespeople did not know their product not prices. The test drive was silent not a word said except for left here a right here. The price of the car increased over night by $1000 on a used car. Unless they found gold in it there is no reason this should happen. The talk sales manager and the owner would not explain why the price was more expensive they left it to the salesperson. I'll but my used car from a more reputable dealer next time. More