Massey Cadillac of South Orlando
Orlando, FL
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:30 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:30 AM - 2:00 PM
Sunday Closed
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Showing 77 reviews
Rick Sulyma was an extremely helpful salesman. He has a great personality, friendly and more importantly listens to your wants and needs. This is our 14th Cadillac and we have dealt with many sale He has a great personality, friendly and more importantly listens to your wants and needs. This is our 14th Cadillac and we have dealt with many salespeople over the years. He was very helpful and answered all our questions. I would highly recommend Rick he got us a great deal and a beautiful car. Love our new 2024 Premium Luxury XT5. More
NOT RECOMMENDED. BUYER BWEARE. DO YOUR HOMEWORK! Beware of the Shell game and/4-square game with this dealer. I was looking at a deal on an F250 Diesel Truck. The BUYER BWEARE. DO YOUR HOMEWORK! Beware of the Shell game and/4-square game with this dealer. I was looking at a deal on an F250 Diesel Truck. The dealership invoice out the door had questionable charges being passed onto the consumer. PermaPlate Protection=1253, Phantom Footprint=149. When I questioned these charges the sales manager, (part of another scheme known as the TurnOver, Salesman says he has to talk with manager), removed the charges, but then reduced the trade $1500. (Shell Game). This resulted in the a $98 net to the dealer. BEWARE, if they show you, yes, we can remove that charge, they likely make it up somewhere else, but the consumer is happy they see the removed charge. CHECK YOUR FINAL NUMBERS! The invoice also has other questionable charges. They charge 899 DOC Fee, but then also add 149 Electronic Filing fee and a tag fee, a Florida Plate does not cost 200. Shouldn't all of this be part of the document fee?? The tags and electronic filing fee are all documents that go with purchasing a vehicle. A scam/sham of a dealer, is when they put in hidden fees to raise the invoice. This is likely tied to the sales team milking as much as they can from the consumer. Not Me Massey! Massey and Sonic Auto Group will never see me as a customer, Or maybe they prefer the term, sucker?!? More
Mr. Lawrence was the nicest salesman , I ever met . I highly recommend him. He is such a kind hearted , man & he really went the extra , mile for us. I would buy a car from him , again in a heartbeat . highly recommend him. He is such a kind hearted , man & he really went the extra , mile for us. I would buy a car from him , again in a heartbeat . Met his bosses , too & Jose . They are extremely , nice , and professional . It starts at the top . This place rocks !!! More
I purchased a vehicle that I was told was inspected and I questioned a noise I heard while test driving it. The salesman stated it was from normal wear and tear. I had the vehicle inspected by another deale questioned a noise I heard while test driving it. The salesman stated it was from normal wear and tear. I had the vehicle inspected by another dealer the following day only to be told that it was a $4K fix that the dealer who sold me the vehicle didn't want to deal with before selling it. I reached back out to the dealership only to be giving the runaround by the used car manager after I asked for the inspection report for the vehicle. He stated I'll call you right back and 7 days later still no return phone call. Buyers beware. More
Went to purchase a used car and was unable to come to a agreement on payment. Left without vehicle..Next day being a Sunday (dealership closed)the general manager called me at home to discuss more options agreement on payment. Left without vehicle..Next day being a Sunday (dealership closed)the general manager called me at home to discuss more options. Very admirable. Good customer service. We'll see what transpires! More
My wife and I stopped at the dealership to see what was available with the XT-4 model. They didn’t have any in stock but said that should have one come in soon. We sat down and negotiated back and forth as available with the XT-4 model. They didn’t have any in stock but said that should have one come in soon. We sat down and negotiated back and forth as usually done. We finally came to an agreement with the help of the manager who was a great help. Within two weeks the car came in and now we are enjoying out new vehicle. More
I discussed the financial figures with sales representative in the morning. I told him I will trade-in my car i receiveda quote for it as well. I told him I was going to be there in 3hours becau representative in the morning. I told him I will trade-in my car i receiveda quote for it as well. I told him I was going to be there in 3hours because I needed to clean my car and i am 1hour away. Sale representative agreed to it. When I arrived the car was sold. It is very important for a business to maintain integrity and ethical practice Show respect to their customers. Sadly this company is lacking all this major components which you need from any company you want to make a deal with. I would go somewhere else where they appreciate the customer and keep the integrity. More
Had great service visit while vacationing last week from VA that we didn't expect. We first called the other Massey Cadillac store, but they couldn't check our vehicle until 7/30/2022. The gentleman suggest VA that we didn't expect. We first called the other Massey Cadillac store, but they couldn't check our vehicle until 7/30/2022. The gentleman suggested we call the South Orlando store. They told us to bring the Cadillac in on Friday morning. The vehicle was ready early Friday afternoon to our surprise. A fantastic customer experience. Thank you. More