Massey Cadillac of South Orlando - Service Center

Had great service visit while vacationing last week from VA that we didn't expect. We first called the other Massey Cadillac store, but they couldn't check our vehicle until 7/30/2022. The gentleman suggest VA that we didn't expect. We first called the other Massey Cadillac store, but they couldn't check our vehicle until 7/30/2022. The gentleman suggested we call the South Orlando store. They told us to bring the Cadillac in on Friday morning. The vehicle was ready early Friday afternoon to our surprise. A fantastic customer experience. Thank you. More

Purchased a new, 2018 XT5 SUV in Jan. of 2019. Second Cadillac purchased from the Massey dealership. I get routine services and check ups at the same dealership. A couple of months ago, I had my batter Cadillac purchased from the Massey dealership. I get routine services and check ups at the same dealership. A couple of months ago, I had my battery replaced by the service dept. at Massey. While on my way to work, and while yielding to traffic, as I approached entry onto the Florida turnpike, my auto-shut off kicked in (which is normal) however, it triggered my electrical system to SHUT OFF completely! This incident put me into very dangerous situation. I could not put on my hazard lights and there were cars and trucks approaching from behind with no indication as to why I was stopped. Fast forward to me contacting Massey Roadside assistance who openly admitted that the battery was not replaced correctly by the Massey service tech. Additionally, this incident was a combination, and result of two other major reasons: 1. GM motors' replacement battery spec is different from the stock battery...the battery posts are smaller - so service has to "retrofit" to the new battery, which combined with the incompetency of the service tech, contributed to my car shutting down. 2. Upon researching in Cadillac forums, it seems that there is an ongoing problem with Cadillac's (my model for instance) SHUTTING DOWN with no warning. The entire electrical system fails - drivers are stuck, like I was, with NO HAZARDS. I have addressed with Massey's management, only to be pacified and patronized...also made to feel like a stupid woman who is just "complaining" ....with absolutely no action or promise of researching this negligent act from their service department, and no concern about the flaw within the vehicles electrical system. I used to love my Cadillac, now I am fearful of driving it - I feel that it is a matter of time before this happens again. I will never buy from this dealership, or from any other that sells Cadillac's until GM corrects this issue. I plan on taking this incident to everyone that will listen, as I fear for my safety, and the safety of anyone who has the same vehicle. More

Grade A service! I elect to bring my vehicle to Massey South because I've noticed the difference in service than anywhere else. They stop to listen my concerns and the I elect to bring my vehicle to Massey South because I've noticed the difference in service than anywhere else. They stop to listen my concerns and then address it with with the genuine intention to fix whatever my concern is. Matt my service guy understands my tight schedule and always try to get me in and out fast. I like to be treated as if I am their only customer but I know I'm not and they do exactly that. I appreciate a grade A service. Thank you! More

Excellent service every time! It's a breath of fresh air to go here and receive the same level of quality service at every visit! Thankful I purchased my car from here and take it It's a breath of fresh air to go here and receive the same level of quality service at every visit! Thankful I purchased my car from here and take it in for service. More

Another Excellent Service Experience From Mike & Jake!!! Always A Great Experience!!! . . Explained the problem on a Tuesday, part was ordered & Service was completed by that Friday & was out of there in les Always A Great Experience!!! . . Explained the problem on a Tuesday, part was ordered & Service was completed by that Friday & was out of there in less than 3 hours. Thank You!! More

Replacement of torque converter My car was in for service to replace a bad torque converter. Matt was my service tech and he was fantastic! Very personable, and took care of his c My car was in for service to replace a bad torque converter. Matt was my service tech and he was fantastic! Very personable, and took care of his customer.. we’ve been Cadillac owners for 12 years (3 cars), and wouldn’t consider changing to another make simply because Of the service you receive from their service dept. More

Prompt and very professional Ive gone to them since 3 years and never ever had a bad experience ! friendly & professional staff. The loaner service is always a swift. Very easy to Ive gone to them since 3 years and never ever had a bad experience ! friendly & professional staff. The loaner service is always a swift. Very easy to get appointments flexible to your timings. More

Highly Recommend We came to Florida last year. Our Cadillac was bought in Michigan. This dealership has went far beyond our expectations. They have been amazing dur We came to Florida last year. Our Cadillac was bought in Michigan. This dealership has went far beyond our expectations. They have been amazing during our last 2 visits. I would highly recommend them. And they will be our dealership from here on! More