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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
799 Reviews

799 Reviews of Martin Chevrolet - Service Center

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May 15, 2024

It's always a great experience at Martin. There team is very polite and the service is outstandin. The dealership is absolutely spotless. Overall it's the gold standard of Chevrolet dealershi More

by john.demski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024

Everyone is such a great help. Awesome staff. Thank you so much for your service. More

by ROSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Canty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : José Sanchez
May 13, 2024

The service was excellent and done in a timely fashion. Mechanic alerted me to a couple of issues for future reference. All in all a very good experience. More

by GPALMQUIST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024 -

Martin Chevrolet responded

Thanks for sharing your feedback about our service team! If there's anything more we can do for you, please don't hesitate to reach out. We're here to help! - Martin Chevrolet

May 09, 2024

I got an email the very next day that the tires need to be rotated. That means that it was missed and I would have to bring the car back to have the tires rotated. With busy schedules, this just is not tho More

by eanderson11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure who
May 09, 2024 -

Martin Chevrolet responded

Hello and thank you for sharing your review with us. We apologize for any inconvenience you experienced and would like to discuss the issue further to ensure it doesn't happen again. If you could kindly give us a call at 815-459-4000 at your earliest convenience, we'd greatly appreciate it. We are looking forward to speaking with you. Thank you! - Martin Chevrolet

May 09, 2024

The service I received from Martin Chevrolet is tops. The Mechanic John Peshke and the Service Manager Ralph are the absolute best. John is very thorough and does an excellent job at diagnosing and fixin More

by daleeeg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Peshke
May 15, 2024 -

Martin Chevrolet responded

John is fantastic, isn't he!? Thank you so much for your kind review and for entrusting us with your vehicle's repairs. We're here whenever you need us next! - Martin Chevrolet

May 08, 2024

The service writers don't acknowledge customers. Wait time for just an oil change only, was 1-1 hour and 15...I was there waiting for 2 and a half hours with no update on wait time given. When I wen More

by Sla347
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ralph Stalesky
1.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
2.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 27, 2024

Always friendly, they get the work done promptly and wash my car too. Waiting room is very nice too. More

by MBU65SS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Martin Chevrolet responded

We're thrilled to hear about your positive experience at Martin Chevrolet! Your satisfaction is our top priority and we're so glad we could make that happen. Thank you for choosing us! - Martin Chevrolet

April 26, 2024

Free lifetime oil changes is awesome. The money I have saved has really added up. They always provide great friendly service. More

by Matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Canty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Hoyland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Bazzoli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Krasner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Martin Chevrolet responded

Matt, Thank you for the wonderful review! We're thrilled to hear that our lifetime free oil changes are saving you a ton of money. We look forward to serving you again in the future. Until then, take care and drive safely! - Martin Chevrolet

April 26, 2024

All of the staff have been very helpful when I had questions regarding my new car. More

by morrcash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Martin Chevrolet responded

Thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! - Martin Chevrolet

April 24, 2024

I am completely satisfied with entire dealership from the sales staff to the Service department More

by Stretch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Canty
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Stob
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Martin Chevrolet responded

Stretch, It's great to hear that our team at Martin Chevrolet was so helpful during your visit! Thanks for leaving us this feedback and have a wonderful day! - Martin Chevrolet

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