Marino Chrysler Jeep Dodge - Service Center

First time here and he was friendly and welcoming. Totally recommend him to anyone who comes Totally recommend him to anyone who comes More

It is hard to find a dealership with a great service department, and this place puts the customer first! Took my Wrangler in to check for a battery issue,and a small trim issue, the appointment was made department, and this place puts the customer first! Took my Wrangler in to check for a battery issue,and a small trim issue, the appointment was made and they were on time. Repaired my Jeep as I waited in beautiful waiting room on comfortable furniture as the service advisor kept me informed on the progress of repair which were all covered under warranty. Made an observation a man older was wandering around the waiting area, the owner of the dealership Tony was walking by,and asked the man if he needed help. The man wanted to see someone in service department the owner, instead of just pointing in that direction went with the man into service to locate the employee, that is customer service, some places would assign an employee to assist the customer but the owner did it himself showing the respect they have for customers. Then Bob the service manager was checking on customers and asking how everything was going, another man that wanted to be sure everything was taken care of properly and customers were happy. The vehicle was properly repaired,and the tech even came out to explain what he did to correct the problem extremely professional. If your going to buy a Jeep this dealership should be top on your list as they really care after the sale! I had 2 great service advisors forgot their names but they were top notch also making the experience even more professional! More

Very nice attention, I highly recommend this dealer, I worked with Teresa and she did the best to have the work done worked with Teresa and she did the best to have the work done More

Good dealer, however their service department not so much. I’ve took my car in four times due to squeaky breaks same advisor each time (JAN). 1st time I was told front brakes and rotors needed changing, much. I’ve took my car in four times due to squeaky breaks same advisor each time (JAN). 1st time I was told front brakes and rotors needed changing, days later I was left with squeakier brakes, took it in twice more after that and they “completely changed the front brakes” and still couldn’t tell me why they were still squeaking. I Took it in a fourth time because I can’t stand the high squeaking and they kept my car overnight. My advisor JAN said the technician didn’t look at it because he was so BUSY but that there was “no squeaking” figured he’d say that so I emailed him videos. He said “definitely the brakes but I can’t tell if it’s the front or back” and instead of looking at the car he only changed the front brakes AGAIN and said if they kept squeaking he would have to suggest to change the back. I think it’s so funny that instead of having the technician look at the car while he had it there for two days (I had an appointment each time) he would rather waste my time and just change the front brakes 4 times and have me keep going back because here I am two months later with squeaky brakes again. I’ve been back and forth since august and it’s now December. More

We Absolutely love Marinos! Great customer service. Kenny Sher is the best, He’s so attentive to his clients.. Out of all the dealerships in Chicago/Suburbs that we’ve been too Great customer service. Kenny Sher is the best, He’s so attentive to his clients.. Out of all the dealerships in Chicago/Suburbs that we’ve been too, hands down Marinos is the best. More

Had a terrible experience with Marino Dealership and would like to share with those shopping around to avoid this place. I purchased a 2017 Jeep Grand Cherokee there and recently took it in for what I would like to share with those shopping around to avoid this place. I purchased a 2017 Jeep Grand Cherokee there and recently took it in for what I was told, just a tune-up. After an evaluation, I was told I needed a head gasket, right cylinder with an estimate of $3500 for repairs. I decided to see if maybe it would be better to just trade-in my truck for something newer. The cost was ridiculously high, and I decided to just have it worked on. The service from the Marino staff took a turn towards me, once I decided not to get tied-down on another loan. I was not given a service appointment until 1 week later, and only after I insisted. I was given a service appointment for 8/15 at 7am, and when I called to check in, was told the technician did not get in until 9am, and already had a job assigned to him. My vehicle was not looked at until 8/18, if it was even really looked at. By that date, the tune-up I originally came in for, turned into an engine replacement, 2 burned out batteries, on top of the head gasket and cylinder repair, an estimated $17k estimate. I have been told by other people; this is typical of this dealership. They are very dishonest. They cut a wire from my truck to override the gear and put into neutral and move out of their way on 8/26. I find it difficult to believe my truck was evaluated at any point. Avoid this place, the staff is dishonest. More

Great dealership! The service dept was so nice esp. James. They took care of everything and I had no worries. The service dept was so nice esp. James. They took care of everything and I had no worries. More

Took my 2021 jeep wrangler to Marino Jeep for service, we found that the roof had defects in it so the service advisor Steve Cardenas helped me institute a jeep wave complaint through Jeep Wave . So I called found that the roof had defects in it so the service advisor Steve Cardenas helped me institute a jeep wave complaint through Jeep Wave . So I called Jeep Wave got a phenomenal person and got a complaint number within a week and a half. It was resolved with me getting a new top. Today July 13 I’m sitting Marino Jeep they are installing the new top just to let everybody know it does take time to replace the top because it comes in pieces. The point is at this dealership they stay on top of it. Make sure they take care of the customer that is what is lacking at many dealerships. The service department here is constantly busy people come from miles and miles around to get an excellent deal on a vehicle most of our to get excellent service. After they put their best, technician to work on it it was done perfectly fits perfectly functions correctly. If you’re looking for a shop that actually knows how to do the work not a shop where Cowboys work where they are quick to just slap things on there then this is not the place, if you’re looking for a shop that is competent and they care about their customers this is the place to go. Their service manager. Bob is also a real nice person to talk to he comes out and talk to you very personable. Everybody in the dealership surprisingly is very, very personable. Actually care about what they do. It is a pleasant place to deal with. Would highly recommend this dealership and service department absolutely the best! More

You can buy your vehicle anywhere but finding a good service dept after the sale is key. That being said took my 2021 Wrangler Willys edition in for the last Jeep wave service,and noticed a slight anti- service dept after the sale is key. That being said took my 2021 Wrangler Willys edition in for the last Jeep wave service,and noticed a slight anti-freeze leak, told the service writer Steve Cardenas and he said "we will check it out!" Found out needed a new Thermostat part, not in stock but the next day they got it in and set up appointment. Went in at the scheduled time was immediately met by Steve and the Jeep was taken into service after a short time it was repaired and done correctly! Then noticed the soft top had a couple of marks in it causing slight moisture inside of roof, Steve was right on it, got me direct number to "Jeep wave," program and I called to get a case number. Jeep wave requested more pictures went back to dealership where Jeep was there and Lon came over to take more pictures to submit to Jeep. While at the dealership getting Jeep thermostat repaired the owner Tony Marino was walking around talking to customers letting them know they are cared for at this dealership. Then also met Bob the service manager who was friendly and concerned as I was about mu Jeep being repaired! Bottom line many dealerships are improperly run, with service dept. being sloppy and not caring disinterested employees, but here at Marino everyone in the service area and sales where I waited on comfortable couches for my vehicle were top notch! This dealer I would highly recommend, they are making sure to give the brands they sell Jeep,Dodge,Ram,Chrysler proper care after the sale! More