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Mall of Georgia Ford - Service Center

Buford, GA

4.0
1,801 Reviews
Call Service Center (678) 515-9339

1,801 Reviews of Mall of Georgia Ford - Service Center

Sort by
April 29, 2024

Excellent service. Brian was very helpful in getting my Mustang back up and running for me! More

by ODEPHILLIPS
Recommend Dealer
Yes
Employees Worked With
Brian
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Helpful
April 28, 2024

Unbelievably terrible. Manager would not stop lying to me about my vehicle. The tech killed a five month old battery. They refused to take responsibility or replace the bat More

by Nope
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manager of the service department
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Helpful
April 27, 2024

Always pleasant and professional in both the Sales and Service areas. I recommend Mall of GA Ford. More

by GilBilly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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Apr 29, 2024 -

Mall of Georgia Ford responded

Thank you so much for the fantastic review! It means a lot to our team that you consistently experience pleasant and professional service, both in Sales and Service. We strive to provide a positive experience across all departments, so your feedback is truly appreciated. Thank you again for recommending Mall of Georgia Ford! We look forward to seeing you again soon.

Helpful
April 27, 2024

Trustworthy and excellent auto service from a knowledgeable Team. All my cars are serviced at this Dealership. More

by Roxanne D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen and Stephanie in the Service Department
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Apr 29, 2024 -

Mall of Georgia Ford responded

Thank you so much for the fantastic review! We truly appreciate your loyalty to Mall of Georgia Ford and for trusting us with all your car's service needs. Our team works hard to be knowledgeable and provide excellent auto service, so your kind words mean a lot. We look forward to seeing you again next time your car needs a checkup.

Helpful
April 26, 2024

Everyone was helpful, friendly, and kept me informed. I used the pickup and delivery service which was a life saver and was amazing! I will definitely be using that again as it really helped me out espec More

by FKIMZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott in service and the other gentlemen who picked up and delivered the car.
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Apr 29, 2024 -

Mall of Georgia Ford responded

We're delighted to hear about your positive service experience! It sounds like our team went the extra mile to ensure everything went smoothly. We appreciate you mentioning that everyone was helpful, friendly, and kept you informed. Creating a positive and transparent experience is important to us. The pickup and delivery service is a great option for many customers, and we're thrilled it was such a lifesaver for you! We understand how valuable your time is, and this service can help alleviate some of the stress of car maintenance. We're happy to hear you plan to use it again in the future. Thank you for choosing Mall of Georgia Ford! We look forward to seeing you again for your next service appointment.

Helpful
April 26, 2024

It was a great experience, and the waiting area was clean with plenty of seating. More

by melakatt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Green
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Apr 29, 2024 -

Mall of Georgia Ford responded

That's terrific to hear! We appreciate you mentioning that the waiting area was clean and comfortable - it's the little things that can make a big difference. Thanks again for choosing Mall of Georgia Ford, and happy driving!

Helpful
April 25, 2024

Chris was amazing & I appreciated his execution. I loved Maryland also! She really was awesome! More

by STIBS.EDU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris was amazing
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Apr 26, 2024 -

Mall of Georgia Ford responded

We're so happy to hear you had a fantastic experience! It sounds like our staff went above and beyond to assist you. We'll be sure to pass your kind words on to them. Thank you for the shoutout!

Helpful
April 25, 2024

Best customer service. Very nice and professional. My service advisor went above and beyond to help me out More

by mflores11200
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2024 -

Mall of Georgia Ford responded

Wow, that's fantastic to hear! We set a high bar for customer service, and it sounds like your service advisor exceeded it. We appreciate them going the extra mile to help you out.

Helpful
April 25, 2024

Been coming here at least 15 years always had great service always treated like important person I’ve bought 8 or so cars from and always had them serviced and taken care of here. More

by Dpaul3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mat service
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Apr 26, 2024 -

Mall of Georgia Ford responded

Wow, 15 years and 8 cars – that's incredible loyalty, and we truly appreciate your business! It sounds like we've consistently provided you with great service and made you feel valued, which is exactly what we aim for. Thank you for trusting us with your car buying and service needs for so long. We look forward to seeing you again for your next vehicle or service appointment!

Helpful
April 24, 2024

Mr Alan was a nice person, fixed My car big problem. Thanks for his professional working. More

by EDAZHOU1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Greene
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Apr 25, 2024 -

Mall of Georgia Ford responded

We're glad to hear your car's problem was fixed by Alan! Thank you for the kind words about his professionalism. At Mall of Georgia Ford, we take pride in having a skilled team that can diagnose and repair any issue. We'll be sure to pass on your appreciation to Alan. We look forward to seeing you again!

Helpful
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