Andrew Blois was very knowledgeable & listened to all of our needs for a used vehicle. His attention to detail was refreshing. We needed a vehicle to fit 2 different heights, me at 5' 1" & my husband at 6'3' plus AWD. Andrew pointed out a newly traded vehicle that met all our needs. He also explained how AWD works in his product vs. a competitors, which convinced us not to look at the competitor with their inferior system. Andrew was very pleasant & his knowledge of production came from experience working on the line for a prominent manufacturer. That was a very reassuring. We went away to look at another competitor's product & returned within a few hours to snap up a good deal with Andrew. Jim Arnold explained the add-on warranty, which we decided to take. Very easy & no pressure.