MINI Ottawa East

Service Manager is terrible. We placed an order for winter tires with our salesman, went to pick up the tires and they ordered the incorrect tires for our car. We originally ordered tires for our car winter tires with our salesman, went to pick up the tires and they ordered the incorrect tires for our car. We originally ordered tires for our car October 7th, went to pick them up in early November and today November 26 was the follow up call after we left repeated msg's on the parts department and service answering machine. So we asked for a refund and then asked to have a e-mail sent to us with the correct sizes for our car and to call us. She said she left a "Lengthy MSG" for "Jim", if she had our file on hand she would have known that, that not either of our names, and that maybe she called the incorrect number. She did not follow up her lengthy msg to see if we wanted to order tires. Now she just called and said that she sent an e-mail as well, nope, not even in the junk e-mail folder. She is blaming us, and know for sure no phone calls (Cell or Land Lines) or e-mails have been left. On the up side KAL TIRE has run flat tires at a good deal. More