Longueuil Toyota

Car needed major repairs within days, warranty refused. Beware of their dishonest selling practices! During a test drive with a used car, vendor Stéphane Pitt told us that we would have a one month warran Beware of their dishonest selling practices! During a test drive with a used car, vendor Stéphane Pitt told us that we would have a one month warranty in case anything was wrong. This was confirmed by Stéphane again after the drive. Furthermore, he told us that the car would be fully inspected by a Toyota mechanic and all problems would be fixed. He rushed us through the contract, which was in French while he knew we only speak English. When I asked him to translate a section, he told me that I should not worry: if there was a problem, we would just come back and it would be fixed. An independent inspection at another garage immediately after purchase showed amongst others that the rear shocks were leaking oil and needed replacement. We went back; their Toyota mechanic confirmed this issue. Suddenly, we were told that only the engine and transmission were part of the warranty, despite earlier guarantees that all problems would be fixed for free. Stéphane claimed that these damages may have occurred while we were driving to the other garage (during a 20 km drive, two shocks start leaking oil at the same time?!). The manager (Marc Daigle) told us that the limited warranty was stated in the (French) contract. Even after translating the contract, we could not find a section that specified the warranty. We ended up having to pay over $400 in repairs ourselves, of course this could have been way more had there been more issues with the car. One month later, the right rear shock broke down again. We went to a different garage, they told us the newly installed shocks were faulty. This other garage replaced our shocks, since then, we have not had any issue with the shocks anymore. If you think of buying here, have the car inspected by an independent garage before signing the contract. But I would really advise to go to a better and honest Toyota dealer in the area, there are many around. More

They dont even know their Toyotas! I came in for repair on a bumper cover, and instead of ordering a Echo hatchback piece, they ordered a Sedan bumber!!! Its totally unacceptable for a I came in for repair on a bumper cover, and instead of ordering a Echo hatchback piece, they ordered a Sedan bumber!!! Its totally unacceptable for a Toyota dealership! They took pictures of the car previously and they still xxxxed up?! They are a special kind of dumb. Avoid at all cost More