Londonderry Dodge Chrysler Jeep

Extremely Disappointed — Caution to Buyers My experience with Londonderry Dodge has been extremely disappointing and stressful. I made the huge mistake of buying a new RAM 1500 Big Horn from them experience with Londonderry Dodge has been extremely disappointing and stressful. I made the huge mistake of buying a new RAM 1500 Big Horn from them on June 2, 2025, and it’s been a nightmare since. The sales process was frustrating, involving typical bait-and-switch tactics — the vehicle was switched twice during the process, and I was misled about key features like wireless charging and remote start. I was promised features that didn’t exist on the delivered truck. I now feel deceived into purchasing a defective vehicle sold as new. I bought this truck thinking a new RAM would be reliable for my work, but by the third week, it developed a check engine light. The issue is ongoing and has not been resolved despite multiple repair attempt by dealership service. Major engine parts like the PCM and throttle assembly have been replaced — yet the check engine light keeps coming back. Since purchase, the vehicle has spent more time in service than with me, more than three weeks in total. It is currently still with the dealership service department with no clear resolution in sight. I asked the dealership for a replacement. They offered only a trade-in at a loss — which is unacceptable. I also raised a complaint with RAM Canada, and their response was simply that they’d follow up with the dealer, offering no replacement. To make matters worse, AMVIC — Alberta’s automotive regulator — replied that there is no lemon law in Alberta, so I’m now stuck with a defective truck, paying monthly installments while it's in the shop and unusable for work. There has been no cooperation or accountability from the dealership, and I now feel I have no option left other than to pursue legal action. My advice to anyone reading this: Choose your dealership and brand carefully. Based on my experience, I strongly recommend against Londonderry Dodge and RAM. Buyers, please exercise extreme caution when dealing with this dealership. Ensure everything is documented in writing, and be wary of vague verbal promises. A brand-new vehicle should not be this problematic — and no customer deserves this kind of treatment. If you’ve experienced something similar or have suggestions, feel free to contact me at: sukhdev.sharma0105@gmail.com More

I do not recommend this place to anyone Worst place i ever saw after all the place i go Never again After 2 years now ever saw after all the place i go Never again After 2 years now More

It's been a year since the start of this nightmare. Over the years we provided them a lot of business. Bought quite a few new and used vehicles from them. They even told us we are like family. Obvious Over the years we provided them a lot of business. Bought quite a few new and used vehicles from them. They even told us we are like family. Obviously that was a lie. They still have not reached out with any kind of resolution. Even when we wanted to talk to a manager. or the owner. I will never go to Londonderry Chrysler again. More

I just purchased a used vehicle from Londonderry. I am very happy with my purchase. Lyle and Sam made a great team. I left with my vehicle feeling well treated and fully informed. I did not feel I am very happy with my purchase. Lyle and Sam made a great team. I left with my vehicle feeling well treated and fully informed. I did not feel pressured in any way. A complete vehicle history was supplied, including a complete inspection prior to finalizing the deal. Justin in Finance did not push for add-ons or things that did not suit my financial situation. The best dealership in Alberta. More

Worst service department in Alberta or Canada, they make go auto look like all stars. Don’t just walk away from the service department, run if you value your vehicle cause they will put it in disarray. go auto look like all stars. Don’t just walk away from the service department, run if you value your vehicle cause they will put it in disarray. More

The worst service department in Canada, wrecks people vehicles, slowest turn around time and zero will to make anything right. They make Go Auto look like all stars, don’t just walk away, run away from t vehicles, slowest turn around time and zero will to make anything right. They make Go Auto look like all stars, don’t just walk away, run away from this dealership. More

Be very careful! If you have ever sold or bought a used vehicle do yourself a favor spend the money on a lien search a month after your sale and ensure that things in If you have ever sold or bought a used vehicle do yourself a favor spend the money on a lien search a month after your sale and ensure that things in the background are correct, everyone makes mistakes and things get lost. Mani Gill and Accounting department had no follow through when it came to our interaction. They purchased a vehicle from us where they were supposed to clear the lien and this was detailed in the paper work. Over a six month span there were two cancelled cheques, one fumbled EFT approval and many many "we'll take care of its". After many phone calls and texts this might be sorted but not after they defaulted on the loan, forced RBC to re-open a zero percent interest loan at 7% interest and leave use footing the bill for the additional charges that were on the loan due to interest and loan fees. I should also note. Mani was always kind when we spoke but seemed like if a person wasn't pestering him we weren't getting the action we needed. After some time we were contacted by GM Mitch and he was very kind and caring, and very receptive and responsive the the issues that we had. At the end of the day even thought there was issues it did get fixed just glad we had the money to deal with the issues and that the issues didnt cause other problems for us. On a side note there were lessons learned for both sides, do i think Canada Post was a big problem in all of this yes i do, but i cant go after them for being useless. At the end of the day we were made whole and had a nice apology which I really appreciate because things will always happen in business but at the end of the day they lived up to the contract with no fighting and that is all a person can ask for. More

Great dealersh*t that will ruin you financially , lies about peoples incomes to lenders , wont give you full transparency so that they can crook ya . As For the service department , your vehicle will leav about peoples incomes to lenders , wont give you full transparency so that they can crook ya . As For the service department , your vehicle will leave worse then when you brought in . And if there wasn't any issues , there will be . More

After searching the internet and not finding what we were looking for, a quick phone call to Londonderry Dodge quickly ended our search! They were all courteous and professional and to make our experience looking for, a quick phone call to Londonderry Dodge quickly ended our search! They were all courteous and professional and to make our experience even more delightful, they had our vehicle delivered to our door in the dead of winter which was totally amazing! We highly recommend them to anyone in search of a new or used vehicle! More

I recently purchased my dream car from Londonderry Dodge, and the experience was nothing short of extraordinary. I had visited over eight different dealerships trying to find exactly what I needed—every othe and the experience was nothing short of extraordinary. I had visited over eight different dealerships trying to find exactly what I needed—every other place promised to have it, only to either jack up the price or steer me toward something I didn’t ask for. But Londonderry Dodge did things differently. They went above and beyond by sourcing my desired car from out-of-province when none were available locally, all without any hidden fees. The entire process was refreshingly straightforward and transparent. Big shout out to the entire team—General Sales Manager Jamie Harms, Sales Manager Justin, and my representative, Sahil Mehta—for making my dream car a reality. I highly recommend this dealership for their competitive prices and, especially, for Sahil, who provided a straightforward, transparent, and unforgettable experience. Their commitment to under-promising and over-delivering has truly restored my faith in dealerships. Best experience, best service, and best deal too. I’m looking forward to doing business with them again in the future. Londonderry Dodge is now my dealership for life! More