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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,737 Reviews
Call Service Center (916) 485-3987

1,737 Reviews of Lexus of Sacramento - Service Center

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May 02, 2024

Christina, who took care of me when I brought my Lexus in for a sem-yearly maintenance appt. was the best. She was very clear about what needed to be done, very friendly and made the visit so comfortable for More

by jackking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2024

Very efficient service, return car in impeccable condition. Comfortable waiting room with variety of beverages while you wait. More

by KELLY443
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of employees name.
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May 01, 2024

Nick has always been outstanding whenever I bring my car in for service much appreciated More

by myshelt01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2024 -

Lexus of Sacramento responded

It's great to hear that Nick continues to take excellent care of your vehicle! Thank you for being a loyal Lexus of Sacramento customer.

Helpful
May 01, 2024

Very efficient, Nick very friendly as well. Timely service with offering loaner as well. Appreciate it. More

by JDELFENDAHL
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2024 -

Lexus of Sacramento responded

We're glad to know you had a positive experience with Nick and the rest of our team at Lexus of Sacramento. We always aim for efficiency and friendliness!

Helpful
May 01, 2024

Very great service. Personal were well informed and things were done when promised. I would recommend this dealer ship to all my friends. More

by NEIGHBOURSR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mustafa Rashid
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jerod Horch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 30, 2024

My car maintenance appointment was kept promptly and professional. Oil changed and car washed. Nice customer service. More

by Val
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basel, Simirrioti
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Apr 30, 2024 -

Lexus of Sacramento responded

We're glad to know your maintenance appointment went smoothly at Lexus of Sacramento. Thank you for the positive feedback about our customer service and professionalism!

Helpful
April 30, 2024

Great service and dealer! Together they take care of car needs. Thank you for great service. More

by W. Miller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2024 -

Lexus of Sacramento responded

Thank you for choosing Lexus of Sacramento and leaving this stellar review! Safe travels, and we'll see you next time!

Helpful
April 30, 2024

I have been coming to this Lexus dealer for service for many years. They are friendly and efficient and I trust them with my car. Thanks! More

by JALEMIEUX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2024 -

Lexus of Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Sacramento. Best Regards, Christian Simon General Manager

Helpful
April 30, 2024

I received excellent customer care from Basel at the Lexus of Sacramento Service Department, very attentive to my concern, quick resolution to the issue and he followed up afterwards to make sure I was More

by benanin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basel Simirrioti
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May 01, 2024 -

Lexus of Sacramento responded

We're delighted to know that Basel and our team at Lexus of Sacramento provided you with excellent service. Your recommendation means a lot to us!

Helpful
April 30, 2024

Everyone that I dealt with at the dealership was courteous and professional. They provided me with a courtesy vehicle while my vehicle is being serviced. More

by 5cdevlin
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2024 -

Lexus of Sacramento responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lexus of Sacramento, we look forward to having you as a valued customer for many years to come! Best Regards, Christian Simon General Manager

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