Lexus of Richmond Hill

Horrible Negotiating Exp but Service @ Car Delivery was Good I had a very poor negotiating experience where the sales rep tried to avoid providing the details that I was asking for such as overall value of the c I had a very poor negotiating experience where the sales rep tried to avoid providing the details that I was asking for such as overall value of the car and actual discount. I ended up settling for a package that I did not due to my ceiling price limit. Overall, I found the sales rep to be quite combative during the negotiation process. I would have walked away have I not been clouded by my judgement of needing a car right away and wanting to get over with the experience. Upon explaining my situation, the sales rep did help me change the package however the process was faced with much resistance. It took getting a quote from another dealer which I found was much cheaper before being able to get the package I wanted. Upon delivery however, the the sales rep took time to explain the features and provided the answers that I was looking for. I had a much more pleasant experience. Overall, I found negotiating at Lexus to be the least transparent and the worst in terms of trying to get the answers that I was seeking. I had much better experience dealing with Honda and Audi. More

Fantastic salesperson and customer service We would highly recommend Gary Coombs at Lexus of Richmond Hill. He’s very knowledgeable, accommodating and will give you all the facts you need to co We would highly recommend Gary Coombs at Lexus of Richmond Hill. He’s very knowledgeable, accommodating and will give you all the facts you need to comfortably make your purchase. He went out of his way to ensure we were very happy. From the time we set foot there to the day we picked up our cars every little detail was handled beautifully. Gary made the whole process a very pleasant experience. More

New car I have been with a dealer Greg for a number of years and I am very happy with his sofisticsted and advanced service. He gives proper advise and helps I have been with a dealer Greg for a number of years and I am very happy with his sofisticsted and advanced service. He gives proper advise and helps to satisfy my needs. I always feel treated with professionalism and care. Good job Greg. More

Excellent customer service We worked with Krystal in Lexus of RH, she helped us for trade in previous Lexus and lease the new one. Completely satisfied with her level of profici We worked with Krystal in Lexus of RH, she helped us for trade in previous Lexus and lease the new one. Completely satisfied with her level of proficiency and provided service. Thanks to Financial Manager, Naz, she made all process clear for us. I should say people were nice here, doing their best for costumer. More

Excellent customer service as always This is my second experience with Lexus of Richmond Hill. The customer service is excellent, even I'm looking at a pre-owned car. Salesman Imtiaz Chev This is my second experience with Lexus of Richmond Hill. The customer service is excellent, even I'm looking at a pre-owned car. Salesman Imtiaz Cheval is very helpful and does care about his "customer". No complaint at all. More

I REALLY DIDN'T WANT TO COME BACK!! I have driven Lexus since they were first introduced to Canada. I did buy a vehicle previously from Richmond Hill, and on that occasion I was very di I have driven Lexus since they were first introduced to Canada. I did buy a vehicle previously from Richmond Hill, and on that occasion I was very disappointed with the 'couldn't get me out of there fast enough' attitude, when the salesman at the time was going over the new car features. Additionally I was asked to give him an excellent full mark rating. I really didn't want to come back! However I did, and Imtiaz Cheval could not have been more professional or helpful. MY EXPERIENCE WENT FROM A 1 OUT OF 10, TO A 10 OUT OF 10 Well done Imtiaz!! Excellent Service Department also. Kudos to Trevor and More

My new LS 500 Lexus of Richmond Hill and Imtiaz Cheval my patient dealership contact are as first class as the New LS 500 Quiet, smooth, elegant , and dependable. Lexus of Richmond Hill and Imtiaz Cheval my patient dealership contact are as first class as the New LS 500 Quiet, smooth, elegant , and dependable. This is our family’s sixth Lexus, three LS and three SUV The great track record deserves our loyalty Normand Chevrier More

perfect Because of the professionalism and friendliness of the dealerships, I got a satisfactory car with my very poor English. 25 word is too much to me. Because of the professionalism and friendliness of the dealerships, I got a satisfactory car with my very poor English. 25 word is too much to me. More

Thanks Luiza Fon Goldring ! This is our 2nd Lexus we purchased from Luiza, first one was with our son , Both times we found Luiza extremely helpful, very impressed with her servi This is our 2nd Lexus we purchased from Luiza, first one was with our son , Both times we found Luiza extremely helpful, very impressed with her service and her ability to accommodate our needs. She treated us like family and provided us with amazing customer service, made the process of purchasing our vehicle enjoyable and hassle-free. Will definitely recommend her to my family and friends and conduct business with Lexus of Richmond Hill again. Manek More

Imtiaz Cheval was very knowledgeable and professional Went to Lexus of Richmond Hill to get a new Lexus for my mother. Met with Imtiaz, told him what i wanted and he came through. No games or pressure. He Went to Lexus of Richmond Hill to get a new Lexus for my mother. Met with Imtiaz, told him what i wanted and he came through. No games or pressure. He even sent me a picture with my mother beside her new car. Great touch! More