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Lexus of Richmond Hill

Richmond Hill, ON

3.0
162 Reviews

11552 Younge Street

Richmond Hill, ON

L4E 3N7

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162 Reviews of Lexus of Richmond Hill

December 08, 2020

Never dealt with RH Lexus before, but would highly recommend them. Thanks to Stuart in the parts dept, Trevor, service manager and service associate Amanda. All fantastic customer care from start to f More

by Dave C.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Insocial Account
Dec 09, 2020 -

Lexus of Richmond Hill responded

Thank you so much for the 5-star review, Dave. We're so delighted to hear your first experience with Lexus of Richmond Hill was exceptional. We'll be sure to pass along your kind words to Stuart, Trevor and Amanda. We appreciate your recommendation to others. - The Lexus of Richmond Hill Digital Team

December 06, 2020

I just bought a car from Richmond Hill Lexus yesterday, I recommend this place for great customer service and very friendly staff, specially Mr Amar Verma is a great sales person that I highly recommend, if More

by zene
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amar Verma, Insocial Account
Dec 09, 2020 -

Lexus of Richmond Hill responded

Thank you for the 5-star review, Zene! We're so pleased to hear that your experience with us was extraordinary. We'll be sure to pass along your positive feedback to Amar about their service. Congratulations on your new vehicle - we appreciate you choosing Lexus of Richmond Hill. - The Lexus of Richmond Hill Digital Team

November 18, 2020

The salesman was terrible answer phone calls, and we didn't get any attention from him were towering. He didn't offer us a time to explain the deal when you want to buy, come then we sitdown HAHAHA Idio More

by ED.AZBEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Insocial Account
Nov 20, 2020 -

Lexus of Richmond Hill responded

We’re so sorry to hear your experience with us didn’t meet expectations, Ed, but we appreciate you taking the time to share your valuable feedback. The experiences of our guests are of the utmost importance to us, and we’d like to do whatever we can to make this right! Please contact us at customersupport@weinscanada.com so we can ensure a quick resolution. Update as of November 20th: It seems our team has tried to reach out to you multiple times, but hasn't been successful. Please connect with us via email so that we may ensure a resolution. - The Lexus of Richmond Hill Digital Team

October 07, 2020

Terrible experience with sale section as I didn’t get vehicle with options I’d asked for and they weren’t willing to take responsibility More

by Amirmt
Recommend Dealer
No
Employees Worked With
Insocial Account
Oct 09, 2020 -

Lexus of Richmond Hill responded

Hello Amirmt! Thank you for reaching out to us to share your feedback. Lexus of Richmond Hill strives to provide 100% customer satisfaction and your experience fell short of that. We’d like to do better—please feel free to email us so we can escalate your concerns to our management team. The Lexus of Richmond Hill Team marketing@weinscanada.com

August 18, 2020

Difficult to deal with if you are an out of town buyer. Took over one week to decide if my intent to purchase from out town wasn't of interest to them despite offering the asking price and agreeing to all More

by LFC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
sales
Sep 01, 2020 -

Lexus of Richmond Hill responded

Good morning. Thank you for taking the time to share your feedback with us. I would like the opportunity to get you in touch with our management team to discuss your concerns. At your earliest convenience, please email me at rachaelr@weinscanada.com. Kind Regards, Rachael R - Guest Satisfaction Manager, Lexus of Richmond Hill.

June 20, 2020

Mrs. Leila Haghai helped me a lot to close the deal with Mrs. Leila Haghai helped me a lot to close the deal with Richmindhill Lexus Dealership. She cares about her clients and try to get the best deal for More

by Shiva
Recommend Dealer
Yes
Employees Worked With
Leila Haghi
Jul 02, 2020 -

Lexus of Richmond Hill responded

Hi Shiva! We appreciate the time you have taken today to share the experience you had with Leila. We will pass on your kind message! Thank you for choosing Lexus of Richmond Hill. We look forward to welcoming you back for your next visit, have a lovely day!

June 16, 2020

False advertising. Verify the price first before going to this dealership. They advertise with auto trader, which shows different price then the dealership. They won’t honour their prices. The sales gu More

by David
Recommend Dealer
No
Employees Worked With
Amarjit.
Jul 02, 2020 -

Lexus of Richmond Hill responded

Good afternoon, David. Thank you for taking the time to share your feedback with us. As a team, we strive to provide 100% customer satisfaction and I am disappointed to see your experience fell short from that. I would like the opportunity to get you in touch with our management team to discuss your concerns. At your earliest convenience, please email me at rachaelr@weinscanada.com and include your contact information and the specific division that you are discussing (Lexus of Richmond Hill). Kind regards, Rachael R. Guest Satisfaction Manager, Lexus of Richmond Hill

June 14, 2020

Recognition of the Excellent service of Luisa Fon Goldring. I write this review in recognition of the excellent service of Luisa Fon Goldring.She is my Sale Representative.Luisa is an outstanding, HIGHLY PROFES More

by inna Parfenova
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luisa Fon Goldring
Jul 02, 2020 -

Lexus of Richmond Hill responded

Hi Inna! We appreciate the time you have taken today to share the experience you had with Luisa. We will pass on your kind message! Thank you for choosing Lexus of Richmond Hill. We look forward to welcoming you back for your next visit, have a lovely day!

June 04, 2020

DISHONEST TO LEXUS EMPLOYEE, I work at Toyota Motor Manufacturing Canada in Cambridge and I build the Lexus RX 350 so I stand by our quality and reliability but NOT this dealership, I bought a 2015 RX More

by shaun.mcgartland
Recommend Dealer
No
Employees Worked With
Amar
Jul 02, 2020 -

Lexus of Richmond Hill responded

Good afternoon, Shaun. Thank you for taking the time to share your feedback with us. As a team, we strive to provide 100% customer satisfaction and I am disappointed to see your experience fell short from that. I would like the opportunity to get you in touch with our management team to discuss your concerns. At your earliest convenience, please email me at rachaelr@weinscanada.com and include your contact information and the specific division that you are discussing (Lexus of Richmond Hill) Kind regards, Rachael R. Guest Satisfaction Manager, Lexus of Richmond Hill

May 28, 2020

This dealership does not even have the right to get one star. Everything is based on lies. Purchasing a car from this dealership was the worst experience of my life. The highest interest rate, Lack of tra More

by Mj
Recommend Dealer
No
Employees Worked With
Leila haghi
Jul 02, 2020 -

Lexus of Richmond Hill responded

Good afternoon, Mj. Thank you for taking the time to share your feedback with us. As a team, we strive to provide 100% customer satisfaction and I am disappointed to see your experience fell short from that. I would like the opportunity to get you in touch with our management team to discuss your concerns. At your earliest convenience, please email me at rachaelr@weinscanada.com and include your contact information and the specific division that you are discussing (Lexus of Richmond Hill) Kind regards, Rachael R. Guest Satisfaction Manager, Lexus of Richmond Hill

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