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Lexus of Pleasanton

Pleasanton, CA

Overview
Reviews
4.9
751 Reviews
Call Dealership (877) 554-5927
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4345 Rosewood Dr

Pleasanton, CA

94588

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Showing 751 reviews

May 31, 2024

Friendly salesman and follow up with my car order. The facility is clean and with a nice showroom More

by eric94501
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Choy
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Jun 01, 2024 -

Lexus of Pleasanton responded

Thank you eric94501 for sharing of your experience with our teammate Greg while visiting our dealership. We are excited to be a part of your shopping experience, so please feel free to let us know if there are ever any questions! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

Helpful
May 31, 2024

Brought my off brand car in and was helped by Forrest. He did a terrific job explaining everything and got me in and out. More

by Nancy
Recommend Dealer
Yes
Employees Worked With
Forrest Yee
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Jun 01, 2024 -

Lexus of Pleasanton responded

Thank you Nancyfor allowing us to earn your business and for sharing of your experience with our teammate Forrest and our service department. Keeping your vehicle safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

Helpful
May 31, 2024

Service performed 20 minutes faster than normal. Service performed 20 minutes faster than normal. Service performed 20 minutes faster than normal. More

by rskerst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Chan
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Jun 01, 2024 -

Lexus of Pleasanton responded

Thank you rskerst for allowing us to earn your business and for sharing of your experience with our teammate Gary and our service department on providing care for your Lexus. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

Helpful
May 31, 2024

We have been taking our RX to Lexus of Pleasanton for years. We have always had excellent service. Forrest is very upfront and communicates throughout the entire process. There are never any surprises More

by tiffanyc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forrest Yee
Report | Print
Jun 01, 2024 -

Lexus of Pleasanton responded

Thank you tiffanyc for allowing us to provide care for your Lexus and for sharing of your experience with teammate Forrest. Keeping your Lexus RX safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

Helpful
May 31, 2024

I moved to a different city 40 min away but found myself traveling back to Lexus Pleasanton because of the great customer service. I received a loaner car while my car received services. Jim was very helpf More

by blyons952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Fell
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Jun 01, 2024 -

Lexus of Pleasanton responded

Thank you blyons952 for allowing our dealership to earn your business and for sharing of your experience with our teammate Jim and our Service Team. We are committed to your safety and keeping your Lexus running in top factory condition. Should there ever be any inquiry, please feel free to let us know. We are here to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

Helpful
May 30, 2024

Wonderful service experience with Forrest. Brought my car in for an audio concern and they identified the issue and found I fell under a parts warranty! Contacted me when the part arrived an More

by LX Fan
Recommend Dealer
Yes
Employees Worked With
Nick Wilson, Drew Hopkins, Forrest Yee
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May 31, 2024 -

Lexus of Pleasanton responded

Thank you LX Fan for sharing of your recent experience with teammates Nick, Drew and Forrest during your service visit with our dealership. We appreciate allowing our team the chance to provide the highest level of care for your Lexus and for us to be a part of your ownership journey. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

Helpful
May 29, 2024

As usual, Lexus of Pleasanton exceeds expectations. I am pleased to have Darlene Hall as my service advisor. She knows my car and my preferences. Thanks Darlene! More

by bobhanelt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darlene Hall
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May 30, 2024 -

Lexus of Pleasanton responded

Thank you bobhanelt for sharing your experience with our teammate Darlene and the service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

Helpful
May 27, 2024

Above my expectations. Went out of their to help me. Left feeling good and happy. More

by Leland.culver.53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanette Pettit
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May 29, 2024 -

Lexus of Pleasanton responded

Thank you Leland for sharing of your experience with Jeanette and our service department. We appreciate allowing our team the opportunity to provide the highest level of care and keeping your Lexus factory safe. We are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Your Team @ Hendrick Lexus of Pleasanton

Helpful
May 26, 2024

Nicholas Wilson is the best. The team at Lexus of Pleasanton is great! Thanks Nick. More

by Emkayfour
Recommend Dealer
Yes
Employees Worked With
Nick Wilson
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May 28, 2024 -

Lexus of Pleasanton responded

Thank you Emkayfour for sharing of your experience with Nick and our service department. We appreciate allowing our team the opportunity to provide the highest level of care and keeping your Lexus factory safe. We are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Your Team @ Hendrick Lexus of Pleasanton

Helpful
May 26, 2024

My Service Advisor Nick Wilson is the best! I love visiting because he always keeps me satisfied. More

by Emkayfour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Wilson
Report | Print
May 28, 2024 -

Lexus of Pleasanton responded

Thank you Emkayfour for sharing of your experience with Nick and our service department. We appreciate allowing our team the opportunity to provide the highest level of care and keeping your Lexus factory safe. We are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Your Team @ Hendrick Lexus of Pleasanton

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