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Lexus of Pleasanton

Pleasanton, CA

4.9
737 Reviews

4345 Rosewood Dr

Pleasanton, CA

94588

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Showing 737 reviews

May 17, 2024

I would like to personally thank Tamanna who is in front desk guest services she is very charming with smile greets customers with Professionalism and means well as l visited on 5-15 She greeted me with op More

by B0876636
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Diep
May 17, 2024

I am never disappointed with the Lexus services that I get. Jason Portillo always answers my calls promptly, I am able to get my services done and feel like they honestly tell me what my car needs help wi More

by Lindsaydesimone
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Portillo, Forrest Yee
May 14, 2024

Gary has always provided excellent customer service. He is very courteous and kind. He keep me informed on my car. More

by facfrances
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Chan
May 16, 2024 -

Lexus of Pleasanton responded

Thank you facfrances for allowing us to earn your business and for sharing of your experience with our teammate Gary and our service department on providing care for your Lexus. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

May 14, 2024

I have nothing but praise for the dealership. In particular Jason Portillo has always been there for me whenever I needed anything done to my Lexus. He has gone over and beyond at times to mak More

by nakarm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Cacela, Jason Portillo
May 16, 2024 -

Lexus of Pleasanton responded

Thank you nakarm for allowing us to provide care for your Lexus and for sharing of your experience with teammates Steve and Jason. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

May 13, 2024

Russel was amazing! Had awesome service buying a used GX460 from him. Would recommend him 10/10 More

by Doron Saelee
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russel
May 14, 2024 -

Lexus of Pleasanton responded

Congratulations Doron on your GX460 and thank you for sharing of your experience with our teammate Russell during your family's visit at our dealership. With so many choices in the market we appreciate allowing our teammates to earn your business. We know shopping for a car can be an overwhelming experience but it is our goal to make it as pleasant as possible. As your Lexus ownership partner, we stand behind every vehicle we deliver, so please feel free to let us know if there are ever any questions about your new GX! Regards, Your Team @ Hendrick Lexus of Pleasanton

May 11, 2024

This service center is very nice, sleek, and modern. It is also very clean and all the staff are so kind. I would like to highlight Jeanette Pettit as she helped us so much on our vehicle. She explains More

by KWC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanette Pettit
May 14, 2024 -

Lexus of Pleasanton responded

Thank you KWC for choosing our dealership and for allowing us to earn your business. We appreciate your feedback of your experience with our teammate Jeanette on providing care for your Lexus. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

May 09, 2024

They will go the extra mile to please you in new sales and service afterward. Very generous with loaner cars. Amazing facility. More

by rasorsharp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Rose, Jason Portillo, Tom Ditzig, Bill Rodger, Jim Burke
May 11, 2024 -

Lexus of Pleasanton responded

Thank you rasorsharp for sharing your experience with our teammates Rick, Jason, Tom, Bill and Jim in our sales and service department. We appreciate allowing us to earn your business and to keep your Lexus performing at its best. We are committed to providing the best possible experience, so please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

May 08, 2024

Great service and clean waiting area. Snacks, tea, water and coffee available while waiting. Thanks. More

by LocustsLotus
Recommend Dealer
Yes
Employees Worked With
Forrest Yee
May 10, 2024 -

Lexus of Pleasanton responded

Thank you LocustsLotus for sharing your experience with our teammate Forrest and the service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

May 06, 2024

No one does it better! I purchased my first Lexus in 2012 and have been a loyal customer ever since. Nick Wilson is my Service Advisor; he cares about my concerns and list More

by lynn.tomarchio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Wilson
May 09, 2024 -

Lexus of Pleasanton responded

Thank you lynn for choosing our dealership and for allowing us to earn your business. We appreciate your feedback of your experience with our teammate Nick on providing care for your Lexus. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

May 04, 2024

I have been going to this dealership for over 15 years. I have bought cars and had all my service done here. Jason Portillo is my service advisor and he is great! He is always very helpful and friendly. More

by bevroemer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
May 07, 2024 -

Lexus of Pleasanton responded

Thank you bevroemer for allowing us to provide care for your Lexus and for sharing of your experience with teammate Jason. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

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