Lexus Of Oakville

This dealership and it’s managers are the real deal. My mother and I came in to look at a few vehicles and we eventually bought a used RX450h. We needed a quick delivery due to my relocation across the cou mother and I came in to look at a few vehicles and we eventually bought a used RX450h. We needed a quick delivery due to my relocation across the country and they made it happen. There was a miscommunication about a remote start feature that we thought the vehicle had and it turns out it didn’t. Adrian, the sales manager promised to look into the miscommunication and kept regular contact with my mother and he came through and had it installed on the vehicle for my mother on the day he promised. I’m very happy with their service because I’m not 4 provinces away and unable to help her. Thank you Lexus of Oakville for your professionalism and for keeping with your reputation and your word. Thank you Adrian, my mother is very happy with her vehicle and I’m glad that you were able to assist her. In the future I’ll be sure to check with Lexus of Oakville for any vehicle needs...that’s if the military sends me back to Ontario! John and Sue. More

Great Experience My wife and I purchased a 2020 RX 350 and found the experience to be great. The showroom was impressive and the salesperson Marina Soare was fantastic My wife and I purchased a 2020 RX 350 and found the experience to be great. The showroom was impressive and the salesperson Marina Soare was fantastic. She was very knowledgable and provided quick response time to any inquiries. Marina and Mike Mchaffy (Manager) were great to deal with. I would highly recommend the Dealership and Marina to anyone looking for a Lexus. More

Call back with no respect from answering service I called Lexus to find a price on a part of my vehicle before making a claim to my insurance company.When I asked to talk to an associate from service I called Lexus to find a price on a part of my vehicle before making a claim to my insurance company.When I asked to talk to an associate from service department I was put on hold. I hanged up after few minutes of waiting as I had another call I had to answer.A few minutes (later 17:35 )I called again . This time the lady told me someone will call me back before 6 PM. Nobody did so I called before 6 and asked the lady if I was forgotten.She said the associates already left home due to corona virus and someone will call me tomorrow . I asked her " what kind of service is it" so no one calls me back to at least inform me of the situation. She said " someone will call you tomorrow .......(she said my name ) with sarcastic sort of tone of the voice. I didn't like the way she said it so I said "I don't believe you". I recently had oil changed at this dealer and unfortunately oil cap leaked oil on my driveway in few different spots I didn't notice till my wife told me ( I work long hrs leaving home when it is dark and come back from work when it's dark outside ). The dealer fixed the problem promptly ( I had very good experience with it )at no cost and I was offered the cleaners would clean the driveway. I truly appreciate this treatment however I expected to be satisfied with it not the following : The cleaners showed up when the driveway was still wet after rainy morning so the stains were not as pronounced. After the driveway dried out the stains were there almost like no cleaning was done. The dealer called back today starting the conversation with pointing at my wife she gave directions to cleaning crew to the areas where there were no stains ( I felt this person was diverting the conversation in the direction of my wife's fault). This person made me so upset by blaming my wife I started raising my voice , shaking and loosing myself ( I'm still shaking and my blood pressure is elevated ). In actuality the crew tried to clean the areas with stains however they did very poor job . The stains are cleaned perhaps with 10-15% success, maybe less. After few minutes of aggravated conversation the dealer offered to correct the cleaning by the same crew. I feel I should never be put in this sort of interrogation from the service department particularly when all my repairs and service is done by them . I guess loyal customers don't mean much particularly customers with an accent and those who are trying to be friendly ( to a point where they are not). I understand the service dept. is not responsible for cleaners however taking their side first before hearing mine is unacceptable. On the other hand all the service associates at service desks ( Jose,Rocco,Alex and Nancy ) are super friendly and always helpful. More

When I take my Lexus, to Lexus Of Oakville I always have a surprise in my vehicle when they finish services, Love that dealership. #1 a surprise in my vehicle when they finish services, Love that dealership. #1 More

Lexus of Oakville is the cream of the crop of all dealership when it comes to customer service. I dealt with several car dealers before but not as great as Oakville of Lexus. I previously owned anoth dealership when it comes to customer service. I dealt with several car dealers before but not as great as Oakville of Lexus. I previously owned another RX 350 from another dealer before but their service was way below average compared to Lexus of Oakville. More

Purchase of a new Lexus Yesterday I visited Lexus of Oakville to have a look at what their cars were all about. The sales guy that helped me was Blair, and he was great. Blai Yesterday I visited Lexus of Oakville to have a look at what their cars were all about. The sales guy that helped me was Blair, and he was great. Blair was a very patient person who answered all my questions and presented all the options in a sensible format. I must have sent him to the back lot to check on availability and test drives 4 or 5 times. In a nutshell he has a great attitude, very friendly and no pressure. More

Awesome experience! Amazing service from the very beginning. Dealership has a very honest and no pressure sales team. It was pleasure dealing with Marina, Fred and Mike . Amazing service from the very beginning. Dealership has a very honest and no pressure sales team. It was pleasure dealing with Marina, Fred and Mike ....Thank you! More

Great gracious and professional dealership Great dealership, friendly and professional staff. Active , effective and efficient performance from staff and management conduct. Certainly feeling t Great dealership, friendly and professional staff. Active , effective and efficient performance from staff and management conduct. Certainly feeling the difference . Absolutely and strongly recommend Lexus if Oakville More

Lexus Oakville I just leased 2019 RX350 from Lexus Oakville. Marina Soare, leasing and sales consultant and Mike Mahaffy, manager were excellent, great experience, v I just leased 2019 RX350 from Lexus Oakville. Marina Soare, leasing and sales consultant and Mike Mahaffy, manager were excellent, great experience, very professional, highly recommended. More

Wish every dealership was this easy to work with Marina Soare, Sales & Leasing Consultant, at Lexus of Oakville has impressed me with her professionalism and work ethics like no other individual or b Marina Soare, Sales & Leasing Consultant, at Lexus of Oakville has impressed me with her professionalism and work ethics like no other individual or brand ever has in the past. I was really specific of the type of vehicle I wanted; a white Lexus NX300 F Sport with red interior. I was being given a run around on this car by other dealerships, who not only quoted me a higher price, but also mentioned that there will be shipping cost since this vehicle has to be shipped from Montreal. And I’m really glad that I had the pleasure to randomly walk in to Lexus of Oakville one day, where I met Marina Soare, who not only secured the same vehicle for me, but also beat the prices of other dealers like no tomorrow. Without the hassle of going back and forth, she asked me what number I have in mind, the term on the lease, and when would I like to drive one. She wrote it all down and asked to run the numbers with Fred Modaresi, New Vehicle Sales Manager, and got back with a way lower quote and said that she can arrange the same vehicle from Montreal without any extra cost and way lower monthly lease payments. Best customer service experience I have ever had, hands down!!! Anyone looking to buy a Lexus, i’d Recommend to go see Marina Soare! More