Lexus Downtown

Excellent customer service My wife and myself were completely satisfied with our buying experience with Mr. Ron Clarin and Kelvin Leung. They've provided an excellent customer My wife and myself were completely satisfied with our buying experience with Mr. Ron Clarin and Kelvin Leung. They've provided an excellent customer care and service. Our experience with Mr. Clarin particularly was great as always. We will definitely recommend Lexus Downtown to our family and friends. More

Difficult Decisions Made Easy Attentive, product knowledgeable staff with terrific people skills helped us select a model and package that fit our functional and financial needs. Attentive, product knowledgeable staff with terrific people skills helped us select a model and package that fit our functional and financial needs. Sales and administrative staff while very busy responded to our needs in a very polite and professional manner, making our experience a positive one indeed. More

Absolutely a great experience! After 6 years living in Japan and not owning a car for that period of time, we decided to change this in Toronto and we couldn't be more satisfied wit After 6 years living in Japan and not owning a car for that period of time, we decided to change this in Toronto and we couldn't be more satisfied with the new car: Amazing! Mishkin was very professional and friendly, showing the car and all of its features with knowledge, answering our questions without any problem. We felt very comfortable during the whole time that we were with him. "OMOTENASHI". You are doing this perfectly! We also met Jamie Lee, who helped us with the leasing. As we're new in Canada, we know how difficult it could be to be approved for the leasing, but she was great - and very friendly - managing that. All the experience was great and we couldn't be happier with the decision to look for a Lexus. Really, Mishkin and Jamie, thank you very much! More

2016 CT200H Bought the new CT200H and it has been a great buying experience. Both Sitan, Ron and the rest of the staff were all very helpful, friendly and willing Bought the new CT200H and it has been a great buying experience. Both Sitan, Ron and the rest of the staff were all very helpful, friendly and willing to meet your needs including the pricing. It has been a pleasure dealing with Lexus Downtown and would definitely recommend to all of my friends looking for a great car and buying experience. Thank you! More

I will never buy a Lexus again It's all about the sale and not about customer service. I was very happy when Reza took me through the various options however when I received the ca It's all about the sale and not about customer service. I was very happy when Reza took me through the various options however when I received the car it had multiple issues. Because I had already driven the car off the lot, they refused to assist me and was not honest about the state of the car when I received it. 1. I had to drive to the airport to attend my mother's funeral a few weeks after I bought the car, and while on the highway the guard behind the front bumper fell off. I had to get off the highway with my 5 year old son in the car and put it back in myself. When I took the car in they said the big hole and shredded guard was because I ran over something. I insisted that I didn't and wanted them to replace it and they refused. 2. I had parked the car in a parking lot close to the airport. When I got back it wouldn't start. I called Reza and he said I had roadside assistance. I called roadside assistance and they said it had expired months ago before I bought the car. Reza arranged to get roadside assistance eventually however my son and I had been waiting for hours after a 5 hour flight. 3. The tire warning light went on the a week after I got the car. When I took it in they said it was because of the change in the weather. Upon further inspection there was a big gash in the tire and all the tires were worn. Again they said I must have run over something which I insisted I didn't. I had to spend more than $1000 on 4 new tires because all the tires were worn. I can honestly say I hate this dealership and will never buy a Lexus again. They are duplicitous and dishonest. It's all about getting a sale and not about customer service. More

Excellent Service and Price I worked with Ken Eggett. He was superb - very responsive to our needs, not pushy, listened to our concerns about the price, tried to do the best he I worked with Ken Eggett. He was superb - very responsive to our needs, not pushy, listened to our concerns about the price, tried to do the best he could, and kept his promises. More

Mishkin was a pleasure to deal with! Mishkin explained my lease end options to me very clearly and transparently. He then told me everything I needed to know about the new models. As I re Mishkin explained my lease end options to me very clearly and transparently. He then told me everything I needed to know about the new models. As I requested, he did not pressure me to make any decisions. Joseph and Vincent were great at servicing my current vehicle, as they have been for the past three years. More

excellent great sales at lexus downtown. professional and efficient. strongly recommend. explained every details of the vehicle to the customer. attention to great sales at lexus downtown. professional and efficient. strongly recommend. explained every details of the vehicle to the customer. attention to details and think for customers. More

Excellent ! Staffs are very accomodating and knowledgable ! Very friendly too and provided us with the proper information we needed for buying the Lexus GX460. A Staffs are very accomodating and knowledgable ! Very friendly too and provided us with the proper information we needed for buying the Lexus GX460. A special "Thank you" to Reza Nikkoo for providing us with a spectacular service while we were there ! Can't thank him enough for everything he did so we can get the car we wanted ! ! ! Also, thank you Jamie Lee for helping us understand what we should be preparing in the months / years ahead on how we can take good care of our new brand new Lexus GX460. Thank you Ron for taking the time to meet us ! Mark for the quick chat :) Really appreciate all the help. More

Amazing & Professional Sales Consultant Jun Anievas is very friendly, accommodating & knowledgable. He went above & beyond for us from the start to finish (providing us with excellent servic Jun Anievas is very friendly, accommodating & knowledgable. He went above & beyond for us from the start to finish (providing us with excellent service & attention) which helped us tremendously in making a wise decision, hence, we got our RX 350. Thank you very much to them including Ron Clarin who gave us a good deal. What an amazing team! More