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Lethbridge Kia

Lethbridge, AB

4.6
147 Reviews
Call Dealership (403) 331-3130

2921 26 Ave S

Lethbridge, AB

T1K 7K7

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147 Reviews of Lethbridge Kia

April 22, 2024

Very professional and very easy to deal with! We enjoy our truck we bought from them! More

by nick Pohland
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shelby
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Helpful
April 20, 2024

Great overall experience from everyone at the dealership. Tanner provided excellent customer service and his communication throughout the process was A+. More

by Travhillier
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tanner Folden
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Helpful
April 11, 2024

Cole made sure that we got everything we needed and even drove all the way out to Sparwood to make sure of that. More

by Toni Zimbalatti
Recommend Dealer
Yes
Employees Worked With
Cole Fetting
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Helpful
April 10, 2024

Cole Fetting was an excellent sales man, wasn't to pushey, The car we purchased was excellent, The price was reasonable, and we walked out with a new car. More

by d.dasilva1961
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cole Fetting
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Helpful
April 10, 2024

Great experience buying a van with Kia. Tanner from the sales team was awesome and found the exact vehicle that we wanted. Would definitely recommend Kia to someone looking for a new vehicl More

by Jesse Johnson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tanner, Riley, Rumal
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Helpful
April 09, 2024

Tanner is very personable and thorough…he’s new, but did very well with my vehicle delivery. More

by shannon.fulton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tanner, Landon, Jennifer Horton, Sam, the whole service department, Christina
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Helpful
April 03, 2024

If you’re set on a Kia - go to any other dealer, this one will rip you off. They told me the price was $48,900 including my vehicle as a trade in, (on a vehicle they told me initially was 41,700). Red Deer K More

by J
Recommend Dealer
No
Employees Worked With
Nasir
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Apr 03, 2024 -

Lethbridge Kia responded

Please refer to my response to your previous review. Hi Jessina, Thank you for taking the time to share your feedback. We sincerely appreciate your willingness to help us improve. I have carefully read your feedback and documented your interaction both with myself and your sales rep. allow me to elaborate on the issues you pointed out. - You mentioned you spoke to a salesperson on the lot and the vehicle of your interest was $41,700. I can assure we don't give exact pricing unless it is written on the bill of sale. - You mentioned that we continued to question you. I do apprecite the honest feedback here. Our sales process is built to accomadate our customers with saving time and money by finding them what the customer wants. Now we understand this may work for 9/10 of customers we also expect some customers may have a diffuculty understaning our process. - You said you have 3 other dealers who have contacted you with the vehicle you want. I am genuinly curious to if you have been offered exactly what you want yet somehow still did not make the deal? - Trade Value. You mentioned your trade with very detail however you did not mention the fact that your 2011 Ford Escape with over 210,000 KM has had the following claims: 2012 Claim: Mescellaneous $5,955.00 2014 Claim: Collision $1,736.31 2021 Claim: Collison $1,365 Total claim $9,056.31 I don't think it is fair for you to critisize the trade value when you are not disclosing the full details of your trade. you disclosed $3,000 damage on the appriasal sheet. with respect to your privacy we don't want to upload all those documents here however I would be happy to discuss all this in person with you as well. You claim that we did not do anything with your trade yet somehow we have this much information on your trade? - Price of the vehicle. You were frustrated that the vehicle was not $41,700 that you claim that my salesperson said? I understand you may have a number in mind however the number we presented to you on an officail bill of sale was $44,140... We take all feedback seriously, including yours, and strive to provide excellent service to all our customers. While we understand your frustration, we must respectfully disagree with your assessment. However, we regret that your experience fell short of your expectations. we wish you all the best and hope you find the vehicle you are looking for at your desired price.

Helpful
April 03, 2024

We had a great experience. Really helped me find the perfect vehicle that we wanted More

by Samjana
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cole Fetting & Rumal
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Helpful
April 01, 2024

Love the new car! Staff was great! Would recommend Cole Fetting & Lethbridge KIA in a heartbeat More

by Karen Smith
Recommend Dealer
Yes
Employees Worked With
Cole Fetting
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Helpful
March 27, 2024

Amazing. Even took the time to boost the new car due to it being in the showroom. Gave me all the info I needed. Super friendly and welcoming More

by candicesinclair
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shelby Needham
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Helpful
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