Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
43 Reviews of Leith Volkswagen of Cary - Service Center
Sort by
November 03, 2023
I took my Passat in get get it so it would pass inspection so they charged me 1650 dollars then called me and said car was ready I went to pick it up and they said failed inspection because of tint inspection so they charged me 1650 dollars then called me and said car was ready I went to pick it up and they said failed inspection because of tinted windows so I wasted 1650 dollars for nothing More
by frizzellmike50
Employees Worked With
Giniva
Helpful June 21, 2023
Do not trust this dealer! They do not stand behind their products! I had a 5 year warranty on a car and called service to schedule an appointment two weeks before my warranty They do not stand behind their products! I had a 5 year warranty on a car and called service to schedule an appointment two weeks before my warranty expiration date. They scheduled service for the VERY NEXT DAY AFTER my 5 yr warranty expired. I asked if there was any possible way to schedule sooner, they said no, that was the soonest available appointment, so I scheduled the soonest available, thinking they would honor the warranty, since the issue was reported, recorded, and scheduled TWO WEEKS in advance of the expiration. By the way, other dealers were also booked up and unable to schedule appointments sooner. When I arrived, they said I would have to pay everything out of pocket! Maybe it was just a coincidence that the appointment was scheduled for the very next day after the 5 yr expiration. What I know for sure is that the decent thing to do would have been to honor the warranty since they were unable to schedule sooner. I tried speaking with the dealer’s general manager, but he would not budge, saying he would consider working with me if I had spent more money at his dealership in the past. I had my car serviced there before, but he said that since I did not regularly service my vehicle there, he didn’t even consider me a customer! What does that have to do with honoring a five year warranty that was built into the purchase price of the vehicle? I really wanted to believe that Volkswagen moved past their greedy, profit-crazed culture that came to a head with the huge international scandal a few years ago. But clearly, they still prioritize profits over people and integrity. More
by Atlas
Employees Worked With
September 28, 2021
Fed up with delays, poor communications, poor work, trying to gloss over problems, and generally bad customer service. They have consistently taken way too much time to fix issues, neglected to call or trying to gloss over problems, and generally bad customer service. They have consistently taken way too much time to fix issues, neglected to call or keep us informed, been extremely slow, and generally changed their messages or changed their diagnosis too many times. Very poor service record with our VW . More
by Kf
Employees Worked With
Ian
April 12, 2021
Wonderful experience at Leith Volkswagen of Cary. I was able to try out the vehicle on my own time and the purchase process was easy and smooth able to try out the vehicle on my own time and the purchase process was easy and smooth More
by christyblazey
Employees Worked With
Shakir Arnett
December 26, 2020
Great service all around! Khaled was extremely helpful in giving advice and feedback for my first car. I would highly recommend this dealership to my friends and family. Volkswagen is the best! giving advice and feedback for my first car. I would highly recommend this dealership to my friends and family. Volkswagen is the best! More
by takira.tajai
October 01, 2020
Kendal is the best salesman EVER! He goes out of his way for all of his customers. I highly recommend asking for Kendal. I know I’ll never ask for anyone else! for all of his customers. I highly recommend asking for Kendal. I know I’ll never ask for anyone else! More
by Apham
Employees Worked With
Kendal Eaves
August 16, 2020
Can't beat a VW I absolutely love my 2019 Jetta. I been doing business with this dealership for 8 years now. There service is top notch. All are very helpful and know I absolutely love my 2019 Jetta. I been doing business with this dealership for 8 years now. There service is top notch. All are very helpful and knowledgeable. You are in good hands. Special Kudos to Utsav who put me in this car. He is just a text or phone call away to help you on whatever you need. If you ever thought about getting a VW there is no better place than Leith VW of Cary. Ask for Utsav. He will take very good care of you. Tell him Ed sent you. More
by ed2019
Employees Worked With
Utsav Bhattarai
June 24, 2020
Met with Chris Cappella and was looking af a specific car I had saw online. He was very nice and eager to accommodate me and my requests. He was not a high pressure sales rep just laid out what he would be a I had saw online. He was very nice and eager to accommodate me and my requests. He was not a high pressure sales rep just laid out what he would be able to do for me. He really seemed to want to make sure that I was happy and comfortable with anything I purchased. I bought the car and couldn't be happier (unless of course the car had been free of charge!). Very professional staff all around. First time buying a car from a dealer and it was way easier than I thought it would be. I'm certain that it is due to the efforts that you friendly staff put forwards. More
by andrewseancoons
March 03, 2020
Hendrik is an allstar! I have had the pleasure of dealing with Hendrik for a few years now, he is an amazing parts consultant! As a loyal Volkswagen owner, I care deeply for I have had the pleasure of dealing with Hendrik for a few years now, he is an amazing parts consultant! As a loyal Volkswagen owner, I care deeply for my Eurovan, it is nice to have someone at the dealership who understands my strange relationship with an old cruddy van and is as excited to talk about it as me! Thanks for keeping me on the road Hendrik! More
by Familiaross
Employees Worked With
February 20, 2019
They throw parts at a problem - not able to fix This is the worst service department I have ever come across. We bought from them but when our Jetta had it's first problem, we had to take it in 6 t This is the worst service department I have ever come across. We bought from them but when our Jetta had it's first problem, we had to take it in 6 times for them to realize it is the timing belt, a normal problem in a car with over 100,000 miles. They just kept throwing parts at it until we were over $2000 in before saying we needed another $1600 repair (timing belt). VW USA was also incompetent when we spoke to them. They were unwilling to help offset any cost despite being the ones who supposedly told Cary VW to try this and try that. I will never buy or use this dealership again. More
by dahbch
Employees Worked With
Rusty Carter
