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Lehigh Valley Acura - Service Center

Emmaus, PA

4.8
457 Reviews

457 Reviews of Lehigh Valley Acura - Service Center

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May 22, 2024

Easy to schedule an appointment on my preferred date. Received multiple text messages with confirmations and updates. Mark in service did call promptly with updates and returned messages quickly. A littl More

by titn112898
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark in service
May 22, 2024 -

Lehigh Valley Acura responded

Thanks for your feedback! We're glad to know that scheduling and communication were smooth at Lehigh Valley Acura. Apologies about the initial overcharge, but we're happy it was quickly corrected. Your comments help us improve our service - thank you!

May 22, 2024

Cost of service has increased irrationally. About a year before same service center give me an estimate of $675 for the Rear Break. This year they charged me $889 an increase of 32% for the sam More

by Kzaman02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Jungblut
May 23, 2024 -

Lehigh Valley Acura responded

We always strive to offer competitive prices, so I am sorry to learn about your concerns with the cost of service. We aim for transparency in all our dealings and would like to discuss this further with you. Please feel free to reach out so we can address any issues directly. Thank you, Tristan Rodriguez - Service Manager - (610) 965-1241

May 21, 2024

I always feel comfortable going there to have my car worked on they are always friendly. I had a problem right after I picked up my car and went back and was helped immediately More

by Susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
May 22, 2024 -

Lehigh Valley Acura responded

Susan, it's great to know you always feel comfortable at Lehigh Valley Acura and that our team was able to assist with your issue promptly. We appreciate the positive feedback!

May 18, 2024

I have bought 5 Acuras from Lehigh Valley Acura. Besides liking the Brand, the service at Lehigh Valley is excellent. I worked with my Father repairing cars and understand when something is done r More

by MikeyD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Jungblut
May 20, 2024 -

Lehigh Valley Acura responded

Mikey, it's fantastic to know you've had such great experiences with us at Lehigh Valley Acura. We appreciate your trust and loyalty to our brand and service team! Thanks for the high recommendation.

May 13, 2024

Mark is one of the best if not the best worker. Acura in Lehigh valley has been the best dealership I’ve been to very clean More

by Prican919
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2024 -

Lehigh Valley Acura responded

It's great to know that Mark and our team at Lehigh Valley Acura have left such a positive impression on you. We appreciate your feedback about the cleanliness of our dealership too!

May 13, 2024

Great service all around. Mark was awesome and I was in and out very quickly! More

by Dogsled
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
May 14, 2024 -

Lehigh Valley Acura responded

We're thrilled to hear that Mark helped make your Lehigh Valley Acura experience seamless! Safe travels!

May 10, 2024

The service area was very detailed in the information they provided for my service visit. They explained what they had to work on and explained my invoice More

by FERFDOG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Jungblut
May 13, 2024 -

Lehigh Valley Acura responded

We're glad to know you found our service team at Lehigh Valley Acura informative and detailed. We always aim for transparency with our customers, so it's great to see that reflected in your visit!

May 08, 2024

On time and great communication with me. Car was washed and clean though out. Thanks. More

by Eaglesfan237
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsie Carr
May 08, 2024 -

Lehigh Valley Acura responded

We're thrilled our team delivered punctual and thorough service! Thank you for choosing Lehigh Valley Acura for your maintenance needs. Drive safe and take care!

May 07, 2024

This was my first time bringing my Acura in for service and I am 100 percent satisfied with this dealership and the customer service is excellent! Everyone was very courteous and professional. I will defin More

by Randy Kutzman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsie
May 07, 2024 -

Lehigh Valley Acura responded

Randy, we're delighted to know you had a great first experience with our service department at Lehigh Valley Acura. We look forward to assisting with all your future automotive needs!

May 02, 2024

Mark, did a great job of explaining everything to me and kept me informed about the progress, and completion. More

by jim.gatto32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
May 03, 2024 -

Lehigh Valley Acura responded

We're glad to know that Mark was able to provide you with a thorough explanation and kept you updated throughout the process at Lehigh Valley Acura, Jim. Thanks for sharing your experience!

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