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Larry H. Miller Southwest Hyundai Albuquerque

Albuquerque, NM

3.9
873 Reviews

8800 Lomas Blvd NE

Albuquerque, NM

87112

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Showing 873 reviews

May 25, 2024

To check a recall it took over 3 hours! The recall item was not even present, so it took 3 hours to do absolutely nothing. Horrible waste of my time. The dealership does not even have a s More

by Deb
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
May 16, 2024

Service advisor are not very helpful and they take forever on getting your car back to you. More

by Hey you
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Connie
May 22, 2024 -

Larry H. Miller Southwest Hyundai Albuquerque responded

I’m sorry to hear about your experience with our service advisors and the delays in getting your car back. We aim to provide timely and helpful service to all our customers, and it’s clear we didn’t meet those expectations. Your feedback is important, and I’ll address this with our team to improve our service. Please reach out to me directly if we haven’t already spoken, so I can assist you further. - Shawn Black, General Manager, 505-559-9644

May 05, 2024

Good customer service and fast service for oil change, air filter and cabin air filter. More

by vietac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Tello
May 04, 2024

Very friendly and courteous. However, no one at the dealership was familiar with the high tech features of the Ionic 6. When asked about a technical feature the Service guy said, More

by Larry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Debbie Curtis, Danielle Pyles
May 08, 2024 -

Larry H. Miller Southwest Hyundai Albuquerque responded

Larry, I appreciate your positive comments about our staff's friendliness, but I'm concerned about the lack of familiarity with the high-tech features of your vehicle. If there are any specific features you need help with, or if we haven't discussed this personally yet, please contact me directly. We want to ensure you can fully enjoy your new Ionic 6 and all its capabilities. - Shawn Black, General Manager, 505-559-9644

May 02, 2024

Professional and friendly. The service department at Southwest Hyundai solved our issues with our Sonata. 10/10 would recommend! More

by dmpllcrrnm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
May 01, 2024

Awesome experience. Friendly staff, that worked with everything I wanted. No pressure sales and was in and out in just a few hours. More

by jason_bobbiwoods
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Yannis, Chris Harvey
April 30, 2024

Made an appt for a diagnostic check after waiting 30 days horrible experience very poor More

by Jecherokee
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon
May 03, 2024 -

Larry H. Miller Southwest Hyundai Albuquerque responded

Thank you for your feedback. It’s unfortunate to hear that you didn’t experience the excellent customer service we aim to provide. We would like the chance to learn more about your situation in order to help you get the answers you’re looking for and to improve the services we offer. Please give me a call at your earliest convenience and we can work together to resolve your frustrations. Thank you for your time. - Shawn Black, General Manager, 505-559-9644

April 29, 2024

I needed my battery replaced. I went during lunch time, they took my vehicle right away and had it done in less than an hour. Thank you! More

by Koala87120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connie H Herrera
April 29, 2024

Very responsive service staff. They were able to receive the required parts for repairs and complete the repair work the following day. More

by skbybee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connie Herrera
April 27, 2024

Connie and her team are true professionals and do their utmost to get your vehicle sorted out. They go the extra mile to work through problems and get you back on the road. More

by Bucyrus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connie Herrera
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