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Laird Noller Ford of Lawrence - Service Center

Lawrence, KS

4.1
661 Reviews

661 Reviews of Laird Noller Ford of Lawrence - Service Center

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May 04, 2024

I appreciate the separation of Mazda service from Ford service. I’ve always thought Mazdas were superior to Ford products, and my experience with my Mazda CX-5 compared to my previous Ford (fix or repair More

by nhawkins0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Mitchell, Patrick Enright
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Helpful
May 02, 2024

Laird noller Quick lane treated me well excellent service friendly people. Quality work performed on my vehicle. More

by JONATHAN.CRIST198253
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2024 -

Laird Noller Ford of Lawrence responded

We're thrilled to hear about your positive experience at Laird Noller Quick Lane! Providing excellent service and maintaining a friendly atmosphere are top priorities for us, so we're glad to know we hit the mark with you. Our team works hard to ensure quality work is performed on every vehicle, so it's great to hear that reflected in your review. Thank you for choosing us for your automotive needs, and we look forward to serving you again in the future! If you ever have any questions or need assistance, feel free to reach out.

Helpful 1
May 01, 2024

So far, never a bad experience Seem transparent about all the work preformed or recommended repairs More

by Jdownard88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for your positive feedback! We're glad to hear that you've consistently had good experiences with us and that you find our approach to transparency regarding work performed or recommended repairs valuable. Providing clear and honest communication is important to us, and we're pleased to know that it's reflected in your interactions with our team. If you ever have any questions or need further assistance, please don't hesitate to reach out. We appreciate your continued trust and look forward to serving you in the future!

Helpful
April 30, 2024

The quick appointment turnaround and the knowledge of the techs, helped to make my experience great and will keep me coming back for major fixes. More

by Vladi42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
April 30, 2024

Took vehicle in they thought they diagnosed the problem and then didn’t fix it. They told me I had to take it to their body repair service center in Topeka. I took it to victory ford and they diagnosed th More

by BILL@QUESTPRODUCTS.US
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember any names nor do I want to
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May 03, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for sharing your experience with us. We apologize for any inconvenience you may have experienced with our service. It's important to us that our customers receive accurate diagnoses and quality repairs. We'd like to learn more about your situation to ensure that we address any concerns you have and improve our service going forward. Please contact our management team at 785-843-3500 at your earliest convenience so we can discuss this further and work towards a resolution. We appreciate your feedback and the opportunity to make things right.

Helpful
April 27, 2024

Quality work done by quality workers. The Service Advisor provided five star service upon entry to the Service area. More

by THEGROVES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber
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Helpful
April 27, 2024

Very informative, everyone was super nice, and the parts department went above and beyond to find the part my car needed! More

by tokails110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AMBER Mitchell
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Helpful
April 27, 2024

Amber was clear and concise about the repairs needed and worked with me relative to the repair costs. Repair work took longer than anticipated because of the need for an additional part but otherwise was su More

by bwasko48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber
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Helpful
April 26, 2024

Awesome service would highly recommend and will bring all of my vehicles to their service department More

by jandrew.top.ks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alayn Renteria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dillon Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2024 -

Laird Noller Ford of Lawrence responded

Thank you so much for your fantastic review! We're thrilled to hear that you had such a positive experience with our service department. Providing awesome service is our top priority, and we're delighted that you would highly recommend us and entrust us with all of your vehicle servicing needs. Your satisfaction and loyalty mean the world to us, and we truly appreciate your kind words. If you ever need anything else or have any further feedback, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you and your vehicles again in the future!

Helpful
April 26, 2024

Dealership helped me promptly and quickly upon arriving and answered all my question with knowledge. More

by evanverth1217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber
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Helpful
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