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Kia of Orange Park - Service Center

Jacksonville, FL

2.7
33 Reviews

33 Reviews of Kia of Orange Park - Service Center

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April 13, 2024

My wife had her 2019 Kia Soul towed there the end of Dec. 2023. She finally got her vehical back today 4/13/2024. Alex was her Service Advisor. This Fiasco starts with her being told her gas was contamina More

by ann.maudlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Oztolaza
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 04, 2024

I made an appointment for 1:00 p. m. for just a simple oil change -- I did not get out of the dealership until 3:00 that day -- I'll have to look for another dealer in our area -- they More

by jhunter254
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
not listed
January 15, 2024

I had my maintenance done there and they got me out of there within a hour. Thx Alex More

by Tesa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Oztolaza
5.0
This rating includes all reviews, with more weight given to recent reviews.
MATTHEW LESLEY
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 27, 2023

I had a good experience purchasing my car (from someone that is no longer there) this review is specifically for the service department. I purchased my car from them, and had all maintenance done there f More

by Kyle Harmon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Rojas
August 30, 2023

My advisor was Bryan he was so amazing, very responsive and kept me updated. Kia of Orange Park is where I would choose every-time. Southside Kia are full Of nasty advisors with third grade mechanics. The More

by JessicaWiggins1576
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
August 11, 2023

Horrible service! I live in Melbourne, FL. My mom lives in St. Marys, GA. In response to a Kia Engine Class Settlement letter, I made an appointment to have the Fac More

by Jeff N.
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
I didn't get the names of the employees.
November 15, 2022

My past several visits there have been xxxx. It does no good to have appointment system. If a customer has an appointment at 11, then the customer's car should be going in the bay to be worked o More

by Q
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian
October 01, 2022

Excellent sales and service. Wonderful team, gets the job done quick and efficiently. Never had an issue More

by Cchmura1973
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexis Figueroa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rene rivera
December 08, 2021

Why would you allow another company representative (Auto Glass Experience) to approach your loyal patrons into being solicited to replace their windshield due to a tiny chip that could easily be repaired? I More

by ginasalvador
Recommend Dealer
No
Employees Worked With
Tyler Love
Dec 10, 2021 -

Kia of Orange Park responded

Gina, we apologize if this was your experience with us. Thank you for bringing this to our attention; we will forward your comments to management right away. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

June 17, 2021

Alex Oztolaza thank you for all your help. Thank you for being a listening ear and being understanding. Thank you for all your hard work. It did not go unnoticed. More

by Tonia Walker-Peterson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Oztolaza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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