Ken Garff Mercedes-Benz of Salt Lake City
Salt Lake City, UT
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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The salesman was very responsive to my email all the way through out the sales. Listen to my concerns and answering all questions concerns I have through out the sales. Listen to my concerns and answering all questions concerns I have More
Estella was very good at communicating the status of the vehicle while in the service department. We really appreciated that the vehicle was hand washed before it was returned to us. We are impressed that y vehicle while in the service department. We really appreciated that the vehicle was hand washed before it was returned to us. We are impressed that you go the extra mile for your customers. More
Failed to call me with updates. Lied about how long it would take just to get me in. I was clear about needing my car for a trip the following day. She should have scheduled me for Lied about how long it would take just to get me in. I was clear about needing my car for a trip the following day. She should have scheduled me for later. I also got hung up on multiple times while my car was there. It was a very uneasy feeling. Treated me with extreme disrespect all around. More
In spite of the fact that I showed up 20 minutes before closing on a Friday night, the staff welcomed me and treated me with nothing but kindness. They even stayed late to take me on a test drive and take closing on a Friday night, the staff welcomed me and treated me with nothing but kindness. They even stayed late to take me on a test drive and take care of all of the paperwork for my new car. I have never had such a positive experience with a car dealership. More
I took my newish car in for a Recall visit. Everything went quickly, I was very pleased. Everything went quickly, I was very pleased. More
Overall, the service department has been a pleasure to deal with. With the exception of a problem with the headlight alignment that probably took longer to get resolved than it should have, my experiences deal with. With the exception of a problem with the headlight alignment that probably took longer to get resolved than it should have, my experiences have been wonderful. The service lounge is very comfortable and well stocked with goodies. The work gets done quickly. Staff is friendly and professional. More
Dillon is the best give him a raise. The car kicks xxx. I’m loving it The car kicks xxx. I’m loving it More
As always the service and support at Ken Garff Mercedes is second to none. Always a customer, always a friend. is second to none. Always a customer, always a friend. More
The service was great! Braiden was very helpful and addressed all our needs in a very kind way! We received our car on time and they washed it before we picked it up. Thank Braiden was very helpful and addressed all our needs in a very kind way! We received our car on time and they washed it before we picked it up. Thank you! More
I have never taken a survey where I can’t move on until I write 15 words. Ridiculous. write 15 words. Ridiculous. More