Ken Garff Mercedes-Benz of Salt Lake City

This is the second time I’ve bought a car through Ken Garth Mercedes in Salt Lake City. I can’t tell you how happy I am with their team. Eric, the sales person is so knowledgeable and dropped everything Garth Mercedes in Salt Lake City. I can’t tell you how happy I am with their team. Eric, the sales person is so knowledgeable and dropped everything to get us in. My car was totaled and I had a new car within days. Mercedes really saved my life. Carson the finance guy was able to get me the best interest rate by shopping the different credit unions. So thankful!!!! More

Everything was done just right as per what I requested and was done on a timely basis and was done on a timely basis More

Service exceeded expectations, thank you for attention to detail and prompt communications, always expect the best from Ken Garff! detail and prompt communications, always expect the best from Ken Garff! More

Couldn’t figure out a simple problem - spent four days, $2,700 and three visits on maintenance and repair and still had the problem. Finally (third visit) diagnosed and fixed the problem covered by warrant $2,700 and three visits on maintenance and repair and still had the problem. Finally (third visit) diagnosed and fixed the problem covered by warranty. On pick up the manager Angela claimed that I damaged to loaner vehicle and that I lied about it… super offensive. More

I am extremely impressed by the professionalism and extraordinary courtesies of Alan Satterfield and Carson Kraatz of Ken Garff / Mercedes Benz of Salt Lake City. I look forward to working with them in extraordinary courtesies of Alan Satterfield and Carson Kraatz of Ken Garff / Mercedes Benz of Salt Lake City. I look forward to working with them in the future. More

I bought a used 2023 BMWX3. When I got it home I noticed the following: 1) missing a floor mat in passenger row 2) the inside of the car was dirty, stain on passenger seat, i When I got it home I noticed the following: 1) missing a floor mat in passenger row 2) the inside of the car was dirty, stain on passenger seat, inside handles dirty, windows had a film on them, hard water stains on whole car. This is disappointing as I bought a BMW at a Mercedes dealership. I guess I expect the vehicle to be at least clean! More

Problem is still not resolved. Car still has bad smell after deodorizer service , although it reduced but not completely fixed Car still has bad smell after deodorizer service , although it reduced but not completely fixed More

I couldn't be more satisfied. He displayed an impressive level of professionalism and expertise, ensuring that all my concerns were addressed promptly and thoroughly. The quality He displayed an impressive level of professionalism and expertise, ensuring that all my concerns were addressed promptly and thoroughly. The quality of the service was exceptional, and hewent above and beyond to explain each step of the process in a way that was easy to understand. More

The sales and service departments were excellent. Very prompt and helpful. Overall a great experience. Very prompt and helpful. Overall a great experience. More

Brandon kept me informed of the progress on my car and was the first service rep that I feel listened to me. was the first service rep that I feel listened to me. More