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Ken Garff Buick GMC - Service Center

Ogden, UT

4.1
710 Reviews
Call Service Center (801) 627-6700

710 Reviews of Ken Garff Buick GMC - Service Center

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March 10, 2024

It was very clean and the staff was helpful and friendly. The oil change was kept to my appointment time and fast. More

by mark.johnson3178
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Cardenas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2024 -

Ken Garff Buick GMC responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

Helpful
March 07, 2024

Wont be back we brought our Buick down to them from Wyoming twice for a check engine light. The last time i paid $1600 for the repair + had it shipped back up to me at a cost of $200 and the check engi More

by morpheus4677
Recommend Dealer
No
Employees Worked With
a lady in service
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Mar 20, 2024 -

Ken Garff Buick GMC responded

Thank you for taking the time to leave a review. We're sorry to hear that you've had a frustrating experience with our service department, and your review has been relayed to the appropriate team members to look into this. In the meantime, if you'd like to reach out to our team directly, please do so using the contact information provided below. Joey Burns, General Manager joeyb@kengarff.com

Helpful
March 04, 2024

Excellent. Would go back The service department is one of the best parts of the dealership. More

by KPARKER84067
Recommend Dealer
Yes
Employees Worked With
Zach Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Bishop
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Mar 05, 2024 -

Ken Garff Buick GMC responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

Helpful
March 03, 2024

Bodywork on passenger side It was a long scratch gouge caused by a mailbox. The gouge was deep towards the back More

by MBP071
Recommend Dealer
Yes
Employees Worked With
Tony
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Helpful
March 03, 2024

Great customer service and great automotive service by Ron Malan. Great and reliable service. Awesome! More

by Heather and Nayla
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Shawn Obrien and Ron Malan
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Mar 05, 2024 -

Ken Garff Buick GMC responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

Helpful
March 03, 2024

I have never been treated so poorly by anyone, ever in my life. I left your dealership crying. Mostly because of the manager, Will More

by Jodibachman04
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Zach Bishop
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Bishop
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Mar 05, 2024 -

Ken Garff Buick GMC responded

Thank you for your review. We’re sorry to hear that your experience with us did not meet your expectations. We’d like to hear more about what happened so that we can look further into this issue. Please reach out to us at the contact information listed below at your earliest convenience. Joey Burns, General Manager joeyb@kengarff.com

Helpful
March 01, 2024

Great service i couldn’t be happier about it. All my repairs was done quickly. More

by Chauthao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 05, 2024 -

Ken Garff Buick GMC responded

Thanks for your review! We are grateful for your business and we're so happy to hear that you had a great experience at our dealership. Please feel free to reach out if you need anything else. Take care!

Helpful
February 28, 2024

Very good to work with. Good communication and took care of my maintenance needs. Very good experience. More

by djenser3
Recommend Dealer
Yes
Employees Worked With
Shawn
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Mar 05, 2024 -

Ken Garff Buick GMC responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

Helpful
February 27, 2024

Fast and friendly service. Love the updates on text during the oil change service. Thanks More

by wilhales.lvdesigns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 05, 2024 -

Ken Garff Buick GMC responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

Helpful
February 19, 2024

I appreciate the service I receive when I bring my vehicle in for any kind of maintenance. Very friendly and knowledgeable. More

by aleshiahodson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Cardenas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 21, 2024 -

Ken Garff Buick GMC responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

Helpful
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