Kanata Honda

Avoid them - cant even do an Oil change Booked 8 am oil change - while u wait. after 45 mins, not touched had to take shuttle to work. Called 11:50 AM can't find my vehicle. the rep list Booked 8 am oil change - while u wait. after 45 mins, not touched had to take shuttle to work. Called 11:50 AM can't find my vehicle. the rep listed the name wrong. Vehicle has not been touched. Because i couldn't wait for the oil change, I took shuttle and they changed service to 5 pm pickup. BUT failed as they did not inform me. Extremely poor customer service, poor expectations setting, even worse delivery of service. Avoid, avoid, avoid... More

Bad buying experience I want to share my experience buying car from Kanata Honda, hoping it will help other car buyers. So last week I went to the dealership to buy a car, I want to share my experience buying car from Kanata Honda, hoping it will help other car buyers. So last week I went to the dealership to buy a car, and I asked if I can have the final price, including HST and interest. We negotiated the price, and before to sign the bill I asked one more time if that was the price with everything including HST and interest. This was again confirmed , I checked the number was right and I signed it. Shortly after that I realised that in the bottom left corner there was another amount wich happened to be the interest not included in number I was told was the final. So long story short, I spoke with the manager and the sales person and I was glad that nobody denied my words, they admitted, that a mistake was made, but I was really disappointed, by their response. The manager told me that there is nothing he can do, and if I do not want the car, he will keep my $2000 deposit. So I did not want to lose my deposit and I took the car, without even any sort of compensation. At the end I walked out with huge disappointment, and very bad experience dealing with this dealership. More

Never go back there again !! We had a apointment with him to see a speific car, We lost two hours of roads in the traffic jam on the highway, and then he said : i'm sorry the car We had a apointment with him to see a speific car, We lost two hours of roads in the traffic jam on the highway, and then he said : i'm sorry the car is sold but I have other models to show you ... This is really not professional. More

Awful service and won't fix their mistake Don't bring your car here if it's out of warranty. They won't take ownership of their poor installation and faulty parts and will just give you a $50 Don't bring your car here if it's out of warranty. They won't take ownership of their poor installation and faulty parts and will just give you a $500 bill to fix it. More

Great service! Recently had the great experience of working with Kevin Wazen in purchasing a new car(s) at Honda! Very professional, courteous and friendly service. Recently had the great experience of working with Kevin Wazen in purchasing a new car(s) at Honda! Very professional, courteous and friendly service. Honda is now my preferred car dealer! - Gary Windsor More

Poor service but very good at saying sorry Retired and love to ride my goldwing. Needed new tires so preordered and then made an appointment after the tires had come in. Early morning appointme Retired and love to ride my goldwing. Needed new tires so preordered and then made an appointment after the tires had come in. Early morning appointment so I could ride all afternoon. Waiting for the work to be finished when they came and told me of a problem. The bike was apart but the wrong tire size was ordered. SORRY. Another day wasted to reorder not happy at all but they did say Sorry a few times. Decided to give them another try later in the future. Needed to have the fork seals replaced so again preordered so there was no waiting. Parts in so made an appointment. Tuesday morning before the Canada long weekend. I was told it would be about a 5 hour job plus an oil change. Dropped the bike off Monday mid morning. No call on Tuesday, no call Wednesday, then a call mid morning Thursday. Just started the work and need to order parts because when you change the fork seals you also need to change these. No one mentioned this or I would have preordered them. SORRY. Asked why the work had not started Tuesday morning when the appointment had been made. SORRY WE ARE BUSY, AGAIN SORRY. Drove my car behind my friends riding their motorcycles away for the Canada long weekend trip. They left a message Saturday morning that the work was completed. Picked it up Wednesday morning when I got back in town. Never to return to Kanata powersports. Will pay extra to have future work done elsewhere. More

Over promise and way under delivers Along with several other issues, telling us you are going to contact the Insurance company and have everything said and done, only to find out 2 weeks Along with several other issues, telling us you are going to contact the Insurance company and have everything said and done, only to find out 2 weeks after picking the vehicle up and stopping into the Insurance company that they were never made aware of the purchase of a new vehicle. Delivery issues, making you come in early in the morning to drop the vehicle off for the day, when it turns out the sales rep just didn't know what she was doing;/ Besides the vehicle being the right fit for it's purpose, I certainly would not go out of my way to deal with this location More

Doesn’t respect requested vehicle pickup times! I requested specific pickup times for my vehicle after having left it for all day appointments. 4:30pm is not an unreasonable request when the keys we I requested specific pickup times for my vehicle after having left it for all day appointments. 4:30pm is not an unreasonable request when the keys were dropped off (by appointment) before the shop opened. I specifically told them the pick up time was important as I needed to pick up the kids. This vehicle is the only one with car seats. 3 times my car was still at least half an hour away from being done. For a shop that doesn’t offer shuttles outside of the immediate vicinity, they should take the extra care to schedule work more carefully, particularly if there are specific requirements needed by the customer More

Excellent sales service with Michael Kang My experience buying a new car was stressful for me however my sales rep right from the beginning made it so much easier. I had short time to make a d My experience buying a new car was stressful for me however my sales rep right from the beginning made it so much easier. I had short time to make a decision and a budget to work with, Michael Kang answered all my questions, he was patient and worked well around my nutty schedule. He didn't apply car salesman pressure on me and in general was a very pleasant to work with. A kind man. Thanks Michael! More

New Sales - Disappointed with the Attitude Hi, walked into Honda dealership expecting great customer service. Instead was surprised with lack of response and felt very uneasy during my visit. T Hi, walked into Honda dealership expecting great customer service. Instead was surprised with lack of response and felt very uneasy during my visit. The sales person was rude and condescending, no knowledge of provisional rules for drivers with US licence. He walked my family to see two cars they were now ready for sale and declined to permit test drives since we presented US drivers licence. To make things worse he just walked away without saying a word and left my family looking for answers. Lack for courtesy and respect for potential customers, even my 10 yr old was shocked with the behavior. Thanks Vimal More