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Joe Myers Ford

Houston, TX

Overview
Reviews
Vehicles
4.8
2,726 Reviews
Call Dealership (713) 766-3600
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16634 Northwest Fwy

Houston, TX

77040

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Showing 2,726 reviews

April 28, 2024

Samantha completely secured my business and did everything she could for me to make sure I walked away happy. More

by Davo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Samantha Leon
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Helpful
April 27, 2024

I have been doing business with Joe Courtney in the service dept since about 2010. He never disappoints. He does a great job of taking care of me and my F-250 diesel.He had been most helpful, courteous More

by Victorholmes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe VCourtney
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Helpful
April 26, 2024

Broke the dashboard in my truck during repair visit. The dash is cracked and rattles More

by texas4edge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Advisor
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Helpful
April 25, 2024

Service was fast and complete and that was enough said. This word minimum is stupid and irriy More

by Jdavis6009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Urtado,Karina
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Helpful
April 25, 2024

i went to Joe Myers Ford to have a few after market accessories installed. I called ahead to verify part availability and schedule an appointment. (several others herd this conversation, phone on loud More

by Lv2DiveNH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe, and more
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Apr 26, 2024 -

Joe Myers Ford responded

We sincerely apologize for the disappointing experience you had. It sounds like there was a miscommunication regarding the availability of parts for your after-market accessories, and we understand your frustration, especially since you're on vacation. We agree, no one should have to spend valuable vacation time dealing with this. We take all customer concerns seriously and would love the opportunity to discuss this further with you and regain your trust. Our Service Director, Aubrey Cook, is committed to ensuring customer satisfaction. He can be reached directly at Acook@joemyersford.com. We hope Aubrey can hear the details of your experience and work towards a resolution. Thank you for bringing this to our attention. We look forward to hearing from you.

Helpful
April 24, 2024

I’ve used Joe Meyers Ford for service for over 10 years and have always been satisfied with my service. My current service advisor is Elaine Latham and she is terrific. More

by kb8ttt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elaine Latham
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Apr 25, 2024 -

Joe Myers Ford responded

Thank you for being a loyal customer for over 10 years! We truly appreciate your continued trust in our service department. It means a lot to hear that you've consistently been satisfied with the work we do. We're also thrilled that you have a terrific service advisor in Elaine Latham. Elaine works hard to ensure a positive experience for every customer, and it sounds like she's been exceeding expectations! We'll be sure to pass on your kind words to her. Thank you again for choosing Joe Meyers Ford. We look forward to seeing you again for your next service need!

Helpful
April 23, 2024

The service advisors I worked with were very professional and knowledgeable. I will work with them in the future. More

by dpkasprzak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Martinez
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Apr 24, 2024 -

Joe Myers Ford responded

Thank you for the fantastic review! We're thrilled to hear that our service advisors impressed you with their professionalism and knowledge. Having a team you can trust is important, and we appreciate you recognizing their expertise. We're always happy to assist you in the future, and we're glad to know you'll be returning to our service department. In the meantime, please don't hesitate to reach out to our service department if you have any questions or need to schedule your next appointment. Thank you again for choosing Joe Myers Ford!

Helpful
April 22, 2024

Good and fast service from the client service advisors. The dealer looks nice with the recent renovations. More

by pittas-tigress.0p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
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Apr 23, 2024 -

Joe Myers Ford responded

Thank you for the review! We're happy to hear you experienced good and fast service from our client service advisors. We appreciate you noticing the recent renovations – we're always working to improve the dealership experience for our customers.

Helpful
April 21, 2024

Excellent staff. Very professional and friendly. And care about your needs. I highly recommend this location for purchasing your dream vehicle and for service More

by deltressa7
Recommend Dealer
Yes
Employees Worked With
Aubrey. Chris Heather
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Apr 22, 2024 -

Joe Myers Ford responded

Thank you for taking the time to leave such a well-rounded review! We're thrilled that our staff impressed you with their professionalism, friendliness, and genuine care for your needs. At Joe Myers Ford, we strive to create a welcoming environment where our customers feel valued and supported throughout their car buying or service experience. It sounds like our team achieved that for you! We appreciate you recommending us for both purchasing a dream vehicle and for service needs. It means a lot to us that you trust us for the entire car ownership journey. Please don't hesitate to reach out to us if you have any questions or need anything in the future. We look forward to seeing you again!

Helpful
April 20, 2024

Service advisor Dylan C did a great job and the service was completed in the time I was told.. More

by brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Cockerham
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Apr 22, 2024 -

Joe Myers Ford responded

Thank you for taking the time to leave a review! We're thrilled to hear that your service advisor, Dylan C, did a great job and that your service was completed as promised. At Joe Myers Ford, we pride ourselves on having knowledgeable service advisors who can answer your questions and keep you informed throughout the service process. We're also committed to completing repairs efficiently and within the time frame we provide. We're glad Dylan and our service team achieved that for you! Please don't hesitate to reach out to us if you have any questions or need anything in the future.

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