Joe Myers Ford

Joe Myers Ford responded

Thank you for taking the time to leave a review! We're happy to hear we could address the recall on your 2020 Explorer Platinum's backup camera and replace the battery to ensure everything is functioning properly. It's fantastic that Kris was attentive to detail and also corrected the alert on your backup brake clearance system. We appreciate customers like you who bring these things to our attention. Thank you for choosing Joe Myers Ford!

Joe Myers Ford responded

We're thrilled to hear you had a comfortable and positive experience! A great salesperson can truly make a difference, and we're happy to hear ours met your expectations. The finance department plays a crucial role too, and it's fantastic they made the process smooth as well. Finding the right car and navigating the financing can sometimes feel overwhelming, so we strive to make it a stress-free experience. Thank you for choosing Joe Myers Ford!

Joe Myers Ford responded

We're thrilled to hear you had a great experience! At its core, a smooth car buying experience is about finding the perfect car with the right financing, and it sounds like our team delivered on both fronts. Our salespeople and finance department work together seamlessly to ensure our customers get the best possible deal. We appreciate you recognizing their efforts. Congratulations on your new car, and thank you for choosing Joe Myers Ford!

chiefmac1966@yahoo.com responded

Excellent

Joe Myers Ford responded

Thank you for taking the time to share your experience with the mobile recall method. We appreciate you trying to utilize the mobile option for the backup camera recall. It sounds like the original battery wasn't holding enough charge to complete the system reboot after the camera installation. In these cases, a new battery is necessary to ensure a successful and complete repair. We're glad our service department was able to identify the issue and install a new battery to finalize the camera update. Thank you for choosing Joe Myers Ford!

Joe Myers Ford responded

Thank you for the fantastic review! We're thrilled to hear that everyone on our team was helpful and that your car was even finished a day earlier than expected! We strive to provide a positive and efficient experience for all our customers, and it's rewarding to know we achieved that for you. A day early is a great bonus too! We appreciate your kind words and your recommendation.

Joe Myers Ford responded

Wow! Thank you so much for choosing Joe Myers Ford for your car purchases – that's incredible loyalty! We're thrilled to hear that you've consistently had positive experiences, with both new and used vehicles, over the years. Having a customer return five times speaks volumes about the service you've received. Thank you again for being a part of the Joe Myers Ford family! We look forward to helping you find the perfect vehicle for number six!

Joe Myers Ford responded

Thank you so much for the fantastic review! We're thrilled to hear that Samantha completely won you over. It sounds like she went above and beyond to ensure you had a positive experience and found the perfect car. At Joe Myers Ford, customer satisfaction is our top priority, so we're delighted to hear Samantha achieved just that! We'll be sure to pass your kind words on to her – she'll be happy to know her efforts made such a positive difference. Thank you again for choosing Joe Myers Ford! We look forward to seeing you again in the future for your service needs.

Joe Myers Ford responded

Thank you so much for the fantastic review! It means a lot to us here at Joe Myers Ford that you've been entrusting Joe Courtney with the care of your F-250 diesel since 2010. That's a true testament to his dedication and expertise! We're thrilled to hear that Joe consistently provides exceptional service – helpful, courteous, and professional. We'll be sure to pass your kind words on to him, he'll be delighted to know you appreciate his efforts. Thank you again for choosing Joe Myers Ford and for your continued loyalty! We look forward to seeing you and your F-250 again soon.

Joe Myers Ford responded

We're incredibly sorry to hear your truck's dashboard was cracked and rattled after your visit. We understand your frustration. Our Service Director, Aubrey Cook, is committed to resolving this issue for you. Please don't hesitate to contact him directly at Acook@joemyersford.com to discuss this situation further. We value your business and hope to regain your confidence.

Joe Myers Ford responded

We sincerely apologize for the disappointing experience you had. It sounds like there was a miscommunication regarding the availability of parts for your after-market accessories, and we understand your frustration, especially since you're on vacation. We agree, no one should have to spend valuable vacation time dealing with this. We take all customer concerns seriously and would love the opportunity to discuss this further with you and regain your trust. Our Service Director, Aubrey Cook, is committed to ensuring customer satisfaction. He can be reached directly at Acook@joemyersford.com. We hope Aubrey can hear the details of your experience and work towards a resolution. Thank you for bringing this to our attention. We look forward to hearing from you.

Lv2DiveNH responded

Hello, thanks for the reply. This was not a miscommunication by me with the parts person and the service contact. When I called to find info on parts availability, and installation/service., the whole conversation was on speaking phone. Others heard the conversation. In addition, I hate wasting my time, and I had limited time to have the installation completed. I talked with the parts person. I went the extra yard on insuring parts availability and scheduling an installation appointment. Both knew I was coming in on Wednesday to have the parts installed. What would have it taken for someone to call prior to me showing up for my appointment? My window has coming and gone. I leave for Odessa Monday morning. Even after discussing this with the service rep after my arrival, I wasn't impressed with the breath and depth of his knowledge to solve the problem. He didn't take the initiative to ask Parts when the parts would arrive. Rather, he said that we will call you when the parts arrive. The service rep was nice and wanted to help, rather being apologetic, then solving the problem. Overall, this was an Unacceptable response, given the circumstances.