Jim Wynn Volkswagen - Service Center

Horrible Service - Buyer beware I am really disappointed. I have only owned my Jetta for 9 months and have had issue after issue. To compound the fact that this car exemplifies very I am really disappointed. I have only owned my Jetta for 9 months and have had issue after issue. To compound the fact that this car exemplifies very poor quality and has been nothing but problems, the car has also repeatedly not been appropriately diagnosed which has led to the car wastefully traveling back and forth to this dealership. The car has traveled repeatedly back and forth from the dealership both in between repairs as we waited for "issues to recreate" and subsequently as experimental repairs were done that did not repair the car. Every time the car traveled over 30 miles were added to the car. This doesn't include all the times the vehicle had to be test driven and taken home at night as the dealer worked to determine the problems. Most recently, the car has been having this same issue since it was first presented to Wynn late fall 2019 and now by 40 miles I am being put up against a wall with a repair that is not be covered, by 40 miles... would the car have been appropriately diagnosed before this repair would be covered by CPO. I do not think it is appropriate or fair that I have to bear the cost of this problem when the dealership's service department has contributed to this situation. I have tried repeatedly to amicably reach a resolution, but instead have been shocked by level of disregard of the dealer. Wynn will not stand by its own product, their errors, contributions to the problems and own their wrongdoing. Just hope this review helps another buyer make an informed decision before purchasing anything CPO from here or from having it serviced here. More

Recommended repairs not valid I dealt with Darren in service. He called stating my Jetta had a terrible oil leak from a vacuum pump and a broken coil in the rear suspension. Both r I dealt with Darren in service. He called stating my Jetta had a terrible oil leak from a vacuum pump and a broken coil in the rear suspension. Both repairs would have cost $2000. I took the car to my mechanic who said the oil leak was minimal and the coil wasn’t broken at all. They also don’t return calls in a timely manner. More

Nightmare. Jim Wynn VW I purchased a mini van ( Routan VW ) from this dealership. I was advised at the time of purchase that this mini van had a warranty of 90 Jim Wynn VW I purchased a mini van ( Routan VW ) from this dealership. I was advised at the time of purchase that this mini van had a warranty of 90 days or first 3,000 miles. Shortly after, about a month and a half ( 700 miles of use ), the transmission started having issues. I took the car back to the dealership for the warranty. This is when the nightmare started with this company. The mechanic started giving me every excuse in the book, blaming me for messing with the battery. I had not touched this car. They finally called after a week to notify me that the transmission had issues and would be replaced. After about two weeks, I received another call. They explained to me that the transmission installed was NOT GOOD and wold have to be replaced again. I did not hear from them after that, about anther two weeks. I started to worry because i had a trip planned coming up ( the reason this mini van was purchased for ). I reached out to the dealership and notified them of that trip and to find the status of the labor. In which they responded that they had ordered a piece for another transmission and would have it done the day before the trip. The mini van was returned like they had advised me. But, it kinda felt like they had rushed to return it to me. Driving it home, it felt odd. So, i reached out the next day and they advised me that it was normal and the problem should resolve after driving it for 100 miles. I proceed with the trip the next day. Arriving to Orlando, the mini van stayed parked in the resort for three days. Starting the trip to Mexico, getting into the highway the mini van was not able to go past 40 mph. This is when the real nightmare started. Jim Wynn VW was reached out to. Their response was that this was impossible, no way this would be happening to a new transmission. I took the mini van to the Orlando dealership and after they performed the evaluation/ diagnostic. I found out that the first transmission was NOT re-manufactured, turns out that a used transmission form a third party company called LKQ and that the second transmission was re-manufactured from Volkswagen but had previously been purchased/ sold previously to LKQ. With all this information, I realized that Jim Wynn VW had lied and because of this, the warranty was not going to be validated. Volkswagen of America did end up validating the transmission after verifying this trough LKQ. Turned out that Jim Wynn VW had never made a report to Volkswagen of america. Orlando dealership realized after removing the transmission that Jim Wynn VW had forcefully put the nuts on the wheel. Because of this mistake with their mechanics, Orlando dealership had to break the wheel apart to perform the work and had to order a new wheel. Jim Wynn VW did not want to replace with a new wheel, so an used wheel was order. This made my stay in Orlando longer for 3 more days, I had already been there for 4 days. Finding this out, made me upset of course. I am traveling with my family my granddaughter and if something had happened and for some reason the wheel had to been changed this would of been impossible to do on my own, thanks to Jim Wynn VW poor work labor and work ethic. Sadly, I would never go back to this dealership or purchase anything form them again. I do not recommend them to anyone. More

Overall Bad Experience I am writing this review so that people who use this site could have a balanced view of the dealership. This will be a long post. So I'll summarize I am writing this review so that people who use this site could have a balanced view of the dealership. This will be a long post. So I'll summarize it in one sentence up here: I went in to fix my radio/CD player and they failed to fix it right the first time and took very long to completely finish fixing it. (to be honest it's not fully functioning like it was when it was new, but I am finished giving them another chance at fixing it) To give you some background information about my situation: I recently purchased a 2015 GTI SE. It's only been a little more than a month and I am very satisfied with the vehicle. There was noise coming from the CD player in the glove box so I set up an appointment. I was told fixing my CD player would only take 3-4 hours. I was surprised to find out that my car that was in the shop from 11AM could not be fixed by the end of the day. I had to drive back to the dealership to pick up my keys because I had planned on getting my car keys back that day. The next day(Friday) was also disappointing because I had to call the dealership service advisors around 4 times to reach them. I had left a message for them in the morning but they never got back to me. I found out later that my car had been fixed and waiting for me in the morning. When I got to my car at the dealership, I saw that my CD player was not fixed properly. This was when I started feeling there was no excuse for this to happen. I was told that the new infotainment system in the 2015 GTI was so new that the dealership did not have enough information and resources to fix it. I was told there was a chance I would be able to get my car back the next day(Saturday) and worst case scenario, I would get it back on Monday. I didn't get my car on Saturday. I got my car back on Monday. The CD player was eventually fixed by the technicians calling Volkswagen and by getting the right resources(coding) for the CD player. I understand that it was a complicated process and not much information was available for the technicians. However, I feel that this should not be an excuse that should be used to explain why the CD player was not fixed correctly the first time and the amount of time it took to fix the CD player. This was very disappointing for me as a customer and it really shifted my opinion about the Wynn VW dealership. At a dealership that seemingly cares a great deal about customer service , I really didn't expect this kind of situation. I hope that this information helps your dealership in making sure nothing like this happens again for another customer. More