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Jim Pattison Toyota on Regent
Winnipeg, MB
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123 Reviews of Jim Pattison Toyota on Regent
Worst dealership ever no sense for customer service at all. I purchased a brand new 2022 sienna in February were was in transit since the customer were ordered it upgraded so I jumped on it signed my pape all. I purchased a brand new 2022 sienna in February were was in transit since the customer were ordered it upgraded so I jumped on it signed my paper put down a deposit and the waiting game began ( estimated delivery end of April beginning of may) no communication between the dealer and I were made in the waiting period by the end of may I decided to give my sales men a call( very professional guy) he told me the sienna I purchased was sold to another customer were purchased the same vehicle so it is normal for this dealer to sell 1 vehicle to multiple customers and who ever gets it financing first gets it first come first serve the word from the sales manager and let the other customer completely in the dark. After I got the explanation from what happen from the sales manager Dan Wang he told me straight to my face don’t worry we ordered you another one nothing on our part will change , by the way the estimated delivery is end of 2022 or early 2023. Customer service means nothing to them all they interested in is the number of sales it’s insane how they treat customer were are loyal to this dealer since 17 years don’t matter if I purchased 3 brand new vehicles and 1 used 1 from them they just don’t care. So be very careful what you’re buying there you might end up like me I know it hard to believe but here as info Good morning Mike, My name is Don Saranchuk and I am the General Manager for Jim Pattison Toyota. We received your inquiry last night. I want to first off apologize for the confusion and frustration that you have encountered in purchasing your 2022 Toyota Sienna. The vehicle was double sold because of a break down in our processes. The other customer did purchase it earlier unfortunately. Its not that you were passed over or your vehicle was given to someone else. This situation is extremely rare, it has happened only couple other times in the last 18 months. I understand that this explanation, while it makes sense, it does nothing to ease you frustration for this situation. We have a request in with Toyota Canada to fill your order. Typically Sienna FWD’s get filled sooner than AWD models, we hope to see it based on the time frame that you were quoted. We will ensure that you are not affected by any adjustments in your vehicles trade value or the price of the vehicle while your vehicle is on order, including if your van arrives as a 2023 model, not a 2022 (typically Toyota has price increases each new model year and sometimes through out the year). I would be happy to work with you directly moving forward to ensure that we get the relationship back on track and there are no further hiccups or issues. My direct number is 204 944 6690 if you should ever need to reach me. Please let me know if there is anything else that I can do to assist you at this time or moving forward. Best regards, Don Saranchuk General Manager dsaranchuk@jpautogroup.com image001.png Jim Pattison Toyota on Regent https://www.JPToyotaRegent.com 1486 Regent Avenue West Winnipeg, MB R2C 3A8 Direct: (204) 944-6690 Mobile: (204) 955-2173 Fax: (204) 944-6642 More
Alex was wonderful with our RAV4 deal. He was very welcoming, respectful, polite and helpful in choosing our new ride. I really appreciate his help and I am enjoying my new RAV4. Also than He was very welcoming, respectful, polite and helpful in choosing our new ride. I really appreciate his help and I am enjoying my new RAV4. Also thank you to the Toyota team for cheering up. Gurmeet More
Thanks Ellery for everything you did for us buying our 2022 Rav 4. She was patient with us and very professional. Took lots of time to explain all the vehicle features. A very pleasant experience. Kept u 2022 Rav 4. She was patient with us and very professional. Took lots of time to explain all the vehicle features. A very pleasant experience. Kept us updated as to when the vehicle would arrive. Would not hesitate to recommend her. More
I found Ellery and the dealership to be very respectful and helpful. She was very honest and accommodating. Ellery and the team were able to provide me with a loaner vehicle which she picked me up in and e and helpful. She was very honest and accommodating. Ellery and the team were able to provide me with a loaner vehicle which she picked me up in and explained/demo’d some of the features my CHR would have. She would regularly provide updates and info emails regarding my vehicle’s estimated arrival. Although, my CHR’s arrival was delayed, Ellery was incredibly helpful even though that matter was out of her control. She most definitely made me feel as though I was part of the Toyota family. More
Thanks Ellery for being a great salesperson and making my purchase so smooth. Bought a Rav4 Trail TRD off road. Absolutely love the vehicle and the great experience and kindess from everyone at Jim Pattis purchase so smooth. Bought a Rav4 Trail TRD off road. Absolutely love the vehicle and the great experience and kindess from everyone at Jim Pattison Toyota. More
Ellery was super helpful, very friendly and thorough going over all the new Toyota features. Overall, it had been a pleasure dealing with Jim Pattison Toyota on Regent. Ellery made ordering a Hybrid RAV going over all the new Toyota features. Overall, it had been a pleasure dealing with Jim Pattison Toyota on Regent. Ellery made ordering a Hybrid RAV4 worth the wait! More
ithis is what i experienced when i met Ellery She listened to me well, Quick and painless — the dealership made the process easy. Quick and clear communication (email or in-person) No games. Fin listened to me well, Quick and painless — the dealership made the process easy. Quick and clear communication (email or in-person) No games. Final price was exactly as negotiated (no last-minute surprises) Me and my Family are so happy to have her... Thanks, Roberto Castro More
Ellery was very friendly, easy to work with and helpful when looking for a vehicle. She is very personable and made sure to follow up and ask how the car we bought was. I highly recommend her and this deal when looking for a vehicle. She is very personable and made sure to follow up and ask how the car we bought was. I highly recommend her and this dealership to anyone looking for a vehicle. More