Jim Pattison Subaru South

New satisfied owner of a 2015 Impreza Walking into the dealership, I was somewhat intimidated by how small and seemingly crowded the building was. I'm used to walking into bigger dealershi Walking into the dealership, I was somewhat intimidated by how small and seemingly crowded the building was. I'm used to walking into bigger dealerships that take a good minute to walk from one end to the other, with vehicles scattered around the floor and a lot of walking room. Frontier Subaru's building is way too small for how busy these guys get. With that in mind, I wasn't really expecting much from these guys. I walked into Frontier Subaru because I thought "hey, I'm not going to buy a new car without testing all my options and Subaru happened to be on the list (and not very high up on the list either)." Putting aside how wrong I was for not taking Subaru as a brand more seriously (the Impreza is ridiculously good), I'm glad to know that I was also very wrong with how I initially judged the dealership. Yes, the building is still way too small, and the environment way too cramped, but the people in that building are what make it really stand out from the other dealerships that I've been in. My salesperson was Antonio, my financial advisor was Mona, and the sales manager was Jason. These guys were all super patient with me as I changed my mind on method of payment and financing like a hundred times a day. I was in and out of the building all day for a few days getting all the details and getting updated numbers. I asked Antonio if I could test the car for a few hours by myself and he allowed me to, which is really cool. Jason gave me numbers as I needed them with no delay and was always super patient. Mona also made the actual purchase and final steps very pleasant. On the third day I drove out with a brand new Impreza and I couldn't possibly be happier with the car and with the dealership in general. Even the service department answered my questions promptly and didn't seem to be annoyed by my questions. I know it hasn't been long at all yet but the first impressions from these guys way exceeds the overall impressions that I've had with other dealerships such as Gerry Gordon, Pembina Chrysler, and Crown Toyota (Crown Toyota was the worst dealership ever, by the way. They refuse to do paperwork or look at numbers at all until you're committed to buy which is super dumb. They're getting a bit too cocky with their success to be honest). I really look forward to using Frontier Subaru as my dealership of choice, both for servicing this car, and for potential future purchases (so far I don't think I'll ever get something other than Subaru). More

Being ignored by dealership, sold a Lemon, misled on sale Editting My review - Starting to get some service - turns out they don't monitor their customercare@frontiersubaru.com where they sent e-mails to me f Editting My review - Starting to get some service - turns out they don't monitor their customercare@frontiersubaru.com where they sent e-mails to me from so they were unaware of my concerns / vehicle issues after leaving the dealership (IE. check engine light, low engine oil). More

very upsetting Have struggled with traction control issue for 2 winters asked if we knew how traction control worked. yes we do. cannot be resolved until we can pro Have struggled with traction control issue for 2 winters asked if we knew how traction control worked. yes we do. cannot be resolved until we can prove this is an issue and to bring it in during the winter to have a staff member drive it for a week to see if they experience the problem and will provide a loaner for this time. Had to replace tires after 23000 km not impressed. Replaced with studded tires as traction control is not reliable. Somehow our front tire rim has been damaged and apparently has caused 2 wheel bearings to be compacted which are not covered under warranty because of bent rim. Even tho tires were installed and balanced at a reliable tire shop.the car does not shake or shimmy there is just a humming sound.a second set of tires were put on in april storing our studded tires for next year.service department has hired a young inexperienced fellow who acts as a trouble shooter for the subaru warranty department.out comes the camera and takes pics of apparent damage that was very minimal most likely caused by ice and snow.you can argue all day with this fellow.he accused us of damaging our car and being angry at him because we now have to pay for it. .I will never do business with this dealership again. I do not need a lecture from a 25 year old know it all who basically called us liars and is certainly not an asset to that business. We love our car but we will.not return to this place of business nor recommend it to our friends or associates. There are many ways to approach a problem but this fellow needs to learn some manners. We will be returning to the shop that installed our new tires and perhaps a few others for a professional opinion in this matter. More