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Jim Butler KIA - Service Center

Chesterfield, MO

4.4
248 Reviews

248 Reviews of Jim Butler KIA - Service Center

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May 04, 2024

Great service experience. It was done in the time they quoted me and the pick up and delivery service was outstanding. I highly recommend this service department. More

by mctdrury
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2024

I have had multiple issues with my brand new vehicle and the post sales support has been terrible. Car has been into four separate times with the same issues. More

by logan_5_20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Sutton
2.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024

By far the best service department in the business! The new service manager Allen is awesome. Thank you!! More

by Lmb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Dickerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Burch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Starnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024

Love the service everytime I use them, love the environment as well. Wish I could always use them. More

by ravenchisley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Seifried
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Dickerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Burch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Starnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristi beck
May 02, 2024

Friendly, accommodating, and professional staff. They were able to provide me the car I wanted and answered all the questions I asked. More

by Anna Dornquast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodger Harman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024

Raven and Mary were phenomenal I can’t wait to refer to this dealership. Thank you for everything. More

by jburks43092
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raven Chisley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024

They had us in and out and made everything about the experience smooth and easy. More

by joeytrebing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024

They left the cabin air filter out of my wife’s car after they tried selling her a new cabin air filter and engine air filter. My wife opted out on the cabin air filter so they just didn’t re install it. Coo More

by laurenenloe92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure of names
May 01, 2024

We are 9 year customers and so happy Keith is back in the service department in Chesterfield. Keith us always friendly, attentive and knowledgeable. More

by Jennifer Kist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 29, 2024

They are very rude and parts take forever to get. Long time to hear anything back. More

by marshallstephen23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Sutton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Raven Chisley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Williams
2.0
This rating includes all reviews, with more weight given to recent reviews.
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