Jaguar Sarasota - Service Center

Michelle Lane is a great customer service person. She stayed with me until all challenges were overcame. She stayed with me until all challenges were overcame. More

I'm not even sure where to start. ...misrepresented trim of my car in the ad, discovered it the weekend after we had purchased on a Thursday night.... sent an email to sales person ask ...misrepresented trim of my car in the ad, discovered it the weekend after we had purchased on a Thursday night.... sent an email to sales person asking for acknowledgement of this disvovery...no response. It was advertised as a premium trim - was in fact base. Also, immediately discovered, was that the car had bad window gaskets/seals, had it into the shop twice right after purchase.... said there was nothing they could do about it the first time, that I had to contact insurance company to get a new windshield because it was attached to that.... not true. Safelight came out and said it's attached to trim, not the window. The second time they had it (within 3 weeks) they were contacting a separate Window Shop to find out how to replace my window gasket/seals that were actually falling out! Went two days actually 3 days without my car total, finally picked it up the second time and was promised quotes on items that needed repaired the next day along with some answers on my windshield and window gaskets. I've never heard from them again.... that was 2 weeks ago today. I'll go back to Genesis/Hyundai next time! Jason the finance guy was however, top notch - great guy! More

Very informative and thus helpful. Enjoy working with Juliana. Pleased service only took one day. Enjoy working with Juliana. Pleased service only took one day. More

Everyone at the dealer ship was nice and very helpful. My new service advisor was wonderful My new service advisor was wonderful More

Our Service Advisor, Michelle Lane, is knowledgeable, personable and very responsive. She went out of her way to keep us appraised of our car's service. We enjoyed working with her. personable and very responsive. She went out of her way to keep us appraised of our car's service. We enjoyed working with her. More

I live an hour and a half away. Brought my car in and it was a nice service to have a loaner as I waited around for it to get done I waited for a phone call to come back to pick u Brought my car in and it was a nice service to have a loaner as I waited around for it to get done I waited for a phone call to come back to pick up my car. I had to call to find out that they were going to keep it overnight. The communication was not the best throughout the service. I did appreciate another perk they have is they brought the car back to me I was a little surprised as part of their service they wash and vacuum out your car for you which was not done! More

Absolutely not a a good experience. I used a loaner which previously there was no charge for gas. I tracked my mileage via Life 360 an app on my phone. I was charged $35 for going less I used a loaner which previously there was no charge for gas. I tracked my mileage via Life 360 an app on my phone. I was charged $35 for going less than 30 miles. I did not get an invoice just a charge on my cc. I emailed the service advisor and manager and did receive a credit. Also the amount charged for 45,000 seems excessive. I was told the bill was around $1300 and then got a message tires needed alignment and another $300. So over $1600 which included a charge for using my cc. In this economy I really feel taken advantage of. Also my husband drives an Audi and has never paid for the gas in a loaner. More

Jaguar Sarasota always provides me the best service for my Discovery Sport, the service professionals are easy to work with and always meet my expectations. my Discovery Sport, the service professionals are easy to work with and always meet my expectations. More

Service personnel were very helpful and polite. However, price was exorbitant for service provided, not unusual for a Jaguar/LR dealer. They did not provide the owner's manual for car that I've re However, price was exorbitant for service provided, not unusual for a Jaguar/LR dealer. They did not provide the owner's manual for car that I've requested since purchasing there last year. More