Jaguar Sarasota - Service Center

I live an hour and a half away. Brought my car in and it was a nice service to have a loaner as I waited around for it to get done I waited for a phone call to come back to pick u Brought my car in and it was a nice service to have a loaner as I waited around for it to get done I waited for a phone call to come back to pick up my car. I had to call to find out that they were going to keep it overnight. The communication was not the best throughout the service. I did appreciate another perk they have is they brought the car back to me I was a little surprised as part of their service they wash and vacuum out your car for you which was not done! More

Our Service Advisor, Michelle Lane, is knowledgeable, personable and very responsive. She went out of her way to keep us appraised of our car's service. We enjoyed working with her. personable and very responsive. She went out of her way to keep us appraised of our car's service. We enjoyed working with her. More

Absolutely not a a good experience. I used a loaner which previously there was no charge for gas. I tracked my mileage via Life 360 an app on my phone. I was charged $35 for going less I used a loaner which previously there was no charge for gas. I tracked my mileage via Life 360 an app on my phone. I was charged $35 for going less than 30 miles. I did not get an invoice just a charge on my cc. I emailed the service advisor and manager and did receive a credit. Also the amount charged for 45,000 seems excessive. I was told the bill was around $1300 and then got a message tires needed alignment and another $300. So over $1600 which included a charge for using my cc. In this economy I really feel taken advantage of. Also my husband drives an Audi and has never paid for the gas in a loaner. More

Jaguar Sarasota always provides me the best service for my Discovery Sport, the service professionals are easy to work with and always meet my expectations. my Discovery Sport, the service professionals are easy to work with and always meet my expectations. More

I went to the dealer for a specific check engine code that another shop told me to go to the dealer for. Instead they text me a list of 15k worth of items to be fixed. The kicker is the one item I went t that another shop told me to go to the dealer for. Instead they text me a list of 15k worth of items to be fixed. The kicker is the one item I went there for there suggestion was to do 2 repairs with 1 of them already done by they other shop and I had told them this. They said that's where they wanted to start, that was a $1600 job for them and they did not even know if it was going to solve the check engine light. After some research I decided to order the oem parts at a cost of $150 and do it myself. It took 90 minutes to do this and they wanted $1600to do it. As of now it did not fix it and this was a waste of a $300 diagnostic fee to dealer and $150 parts and my time. More

Service personnel were very helpful and polite. However, price was exorbitant for service provided, not unusual for a Jaguar/LR dealer. They did not provide the owner's manual for car that I've re However, price was exorbitant for service provided, not unusual for a Jaguar/LR dealer. They did not provide the owner's manual for car that I've requested since purchasing there last year. More

It's always a pleasure when you walk into a service department and are met with a great smile, thanks Gina. Then there is Tyler who is incredible to work with, keep up the great work. department and are met with a great smile, thanks Gina. Then there is Tyler who is incredible to work with, keep up the great work. More

Fast and easy. Had vehicle towed in he had it checked in quick and had it fixed fairly quickly. Advisor kept me updated on the vehicle daily Had vehicle towed in he had it checked in quick and had it fixed fairly quickly. Advisor kept me updated on the vehicle daily More

I dropped off my car on a Monday, never heard from the dealer until I called on Friday. Had 4 separate issues with my brand new electric vehicle: problems charging properly at some L2 chargers; car left m dealer until I called on Friday. Had 4 separate issues with my brand new electric vehicle: problems charging properly at some L2 chargers; car left me stranded when gears would shift but car would not move; lane assistance feature periodically becomes unavailable to activate with error on dash; musty odor from AC vents on cold start. I was told because there were no faults/errors from their diagnostic tool, there was nothing to fix and everything is in good order. After explaining and clarifying my case for each issue again, no offer was made to re-evaluate. In fact, I was just told I needed to return the loaner that day since they had not heard back from me. Heard back??? If it weren’t for ME reaching out, I would have never even known anything was even done (or apparently not done) to my car. I can plug an OBD scanner into my car and then do nothing by myself. I don’t need a service center that cannot make assessments on their own if their diagnostic tool fails to record errors even though there are blatant issues. Or fail to investigate further when a customer is persistent about their complaint. More

Parts Dept were able to source my tire quickly and Julianna was very helpful when I was in the dealership. Julianna was very helpful when I was in the dealership. More