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Jackson Acura - Service Center

Roswell, GA

4.8
4,699 Reviews
Call Service Center (770) 650-4000

4,699 Reviews of Jackson Acura - Service Center

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May 28, 2024

Yvonne has helped me for as long as I have had an Acura. She always has such a positive attitude and makes my visit a great experience. I love my ILX, and it makes me feel even better knowing it is in good More

by cthomas4321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024

Took tooooo long for oil change in my opinion. No other issues with my service. More

by n2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Jones
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 25, 2024

Nick was super helpful getting my car in before a big trip. I needed a part and it all was fixed that day. More

by Janasalt711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2024 -

Jackson Acura responded

Thank you for sharing your positive experience with us! We're thrilled to hear that Nick provided you with excellent service and was able to accommodate your needs before your trip. Ensuring our customers' vehicles are in top condition and ready for their adventures is always a top priority for us. We're glad we could address the issue promptly and get you back on the road with confidence. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Safe travels, and we look forward to serving you again! Warm Regards, Jackson Acura Team

Helpful
May 25, 2024

I brought my Acura TLX in for service because the computer indicated that it was time for a maintenance check. I always get very good service and Yvonne Russell made sure that I did. Professional and More

by awwinepro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2024 -

Jackson Acura responded

Thank you for sharing your experience with us! We're delighted to hear that you received very good service during your recent visit with Yvonne Russell. Providing professional and friendly service is at the core of what we do at Jackson Acura, and we're thrilled that we could meet your expectations. Your satisfaction is our priority, and we appreciate your kind words of encouragement. We'll certainly keep up the great work! If you ever need anything else or have any questions, please feel free to reach out. We look forward to welcoming you back in the future! Warm Regards, Jackson Acura Team

Helpful
May 24, 2024

I always receive excellent customer service experience; the team is always attentive to my needs. More

by tcrisp2107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2024 -

Jackson Acura responded

Thank you for your glowing review! We're thrilled to hear that you consistently receive excellent customer service at Jackson Acura. Providing attentive service and meeting our customers' needs are top priorities for us, and we're delighted that our team has been able to deliver on that promise for you. Your satisfaction is our ultimate goal, and we're truly grateful for your continued support and loyalty. If there's anything more we can do to enhance your experience, please don't hesitate to let us know. We look forward to serving you again soon! Warm Regards, Jackson Acura Team

Helpful
May 24, 2024

Yvonne is a pleasure to work with. I trust her and I look forward to working with her when I take my car to the service center. More

by sethpesek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2024 -

Jackson Acura responded

Thank you for your wonderful feedback! We're delighted to hear that Yvonne has provided you with excellent service and that you trust her expertise. At Jackson Acura, we strive to ensure that every interaction with our service team is a positive one, and Yvonne exemplifies our commitment to customer satisfaction. We're grateful for your trust and loyalty, and we look forward to continuing to provide you with top-notch service every time you visit our service center. If you ever need anything else, please don't hesitate to reach out. Warm Regards, Jackson Acura Team

Helpful
May 24, 2024

Every time I bring my car to Jackson Acura, the service level is the same -superb! Wouldn’t go anywhere else. More

by MRH0889
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2024 -

Jackson Acura responded

Thank you for your wonderful feedback! We're delighted to hear that you consistently receive superb service every time you bring your car to Jackson Acura. Your loyalty and trust truly mean a lot to us, and we're committed to maintaining this high level of service for you. At Jackson Acura, we strive to exceed our customers' expectations and ensure a seamless and satisfying experience with every visit. If there's anything more we can do, please don't hesitate to let us know. We look forward to continuing to serve you and keep your car in top condition! Warm Regards, Jackson Acura Team

Helpful
May 21, 2024

I’ve had better experiences at this location. Brake squeal not fixed after I mentioned it being an issue. Paid for wiper inserts for front when needed OEM rear wiper done. Received 10% discount f More

by n2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabri
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Helpful
May 20, 2024

Jackson Acura treats you like family - Every one there! !!….… I’ll never buy anywhere else.! More

by jaimemarlo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dmitry Gumanov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Hilden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harvey Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sharon Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine A Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2024 -

Jackson Acura responded

Thank you for your wonderful feedback! At Jackson Acura, we pride ourselves on creating a family-like atmosphere for all our customers. It's heartening to hear that you feel this warmth from everyone at our dealership. Your loyalty truly means the world to us, and we're honored to be your dealership of choice. If there's anything else we can do to make your experience even better, please don't hesitate to let us know. We look forward to serving you for many more years to come! Enjoy your new vehicle! Warm Regards, Jackson Acura Team

Helpful
May 20, 2024

Yvonne Russell always gives top notch professional service with a smile. I trust her judgement when explaining needed repairs. At my last service visit we decided the cost of the repairs did not make More

by DISNEYDAWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2024 -

Jackson Acura responded

Thank you for sharing your experience with us! We're thrilled to hear that Yvonne continues to provide you with top-notch professional service and that she helped you make an informed decision about your car repairs. We understand the importance of trust when it comes to vehicle maintenance, and we're glad to know that Yvonne's expertise has earned your confidence. Congratulations on your new MDX purchase with Sergio's assistance! We're delighted that you're pleased with your new car and look forward to continuing to provide you with excellent service for years to come. If you ever need anything else, don't hesitate to reach out. Happy driving! Warm Regards, Jackson Acura Team

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