Island Chevrolet Buick GMC

Very Happy with our Truck Purchase Brian Pankratz was the reason we purchased our new truck when we did. All the other times we went looking, the forceful salespeople turned us off and Brian Pankratz was the reason we purchased our new truck when we did. All the other times we went looking, the forceful salespeople turned us off and we went home. Brian listened to what we wanted and found us the perfect truck. He was very helpful and easy to deal with, we never felt pressured to buy anything more than what we wanted. The follow-up service has been just as good. We had a little glich in some of our features and Brian dealt with them immediately. Ashley Edgington was very helpful explaining and setting up the On-Star and XM radio. We will certainly be telling people if they are looking for a new vehicle to contact Brian and Island GM. Thank again Brian. More

Best Car Dealership Experience Ever - Thanks Brian Pankratz Purchasing a new car is always a daunting experience with having to deal with car salesmen. Brian Pankratz completely changed that experience. There w Purchasing a new car is always a daunting experience with having to deal with car salesmen. Brian Pankratz completely changed that experience. There was no high-pressure sales, he didn't try talk me into something I didn't want and yet was knowledable about the products on the lot and pointed out options. I have recommened Brian to others and would definitely return to Island GM to work with Brian in finding me another car in the future. I appreciate the fabulous customer service each time I return to the lot, Brian remembers me by name, not the sale. The follow-up 'training' on how to use all the gadgets in my new car was greatly appreciated as well. More

Best car purchase ever! Despite the challenges that they were faced with, Brian and his team at Island GM made our most recent car purchase a pleasure! Thanks for all your ha Despite the challenges that they were faced with, Brian and his team at Island GM made our most recent car purchase a pleasure! Thanks for all your hard work. 10 outta 10 More

Superior Customer Service I bought two vehicles from Peter Baljet a 2012 Chevrolet Impala and exchanged for a 2014 Chevrolet Traverse was having difficultly building credit but I bought two vehicles from Peter Baljet a 2012 Chevrolet Impala and exchanged for a 2014 Chevrolet Traverse was having difficultly building credit but could not ask for a better service with Steve Aydon and Chris the financing guru we got it done in no time defiantly be buying my Chevrolet silverado Highcountry from them never changing services again got me on the right track More

Love my GMC Sierra A big thanks to Brian Pankratz for being the most patient and relaxed sales person I have ever met. It was a pleasure and I've already told at least a A big thanks to Brian Pankratz for being the most patient and relaxed sales person I have ever met. It was a pleasure and I've already told at least a dozen people to go see him if they ever need a vehicle. Another big thanks for going the extra mile to get me the financing I wanted. I never thought it possible! Actually, I was treated great by everyone as well. A pretty happy bunch of people who really seem to enjoy their work. To bad Brian doesn't sell houses as well cause I'd probably buy one of those off of him to... Oh, and he also makes a great cup of coffee. Thanks again Brian, I will be back. More

Thank you for selling us our van. Our experience was great, thanks. We are happy with the Dodge Caravan we purchased and impressed with the personalized follow up of a gift card and a Our experience was great, thanks. We are happy with the Dodge Caravan we purchased and impressed with the personalized follow up of a gift card and a later a holiday card. More

Stress free! We had the pleasure of Brian Pankratz being our salesman when we bought our Terrain and he came highly recommended. If we need another vehicle we wi We had the pleasure of Brian Pankratz being our salesman when we bought our Terrain and he came highly recommended. If we need another vehicle we will certainly be going back to Island GM and Brian!! It really was stress free and never once did we feel pressured. More

Repeatedly frustrated. My experience with Island GM has been the most frustrating experience i have had in a very long time. I originally bought a truck on Sept. 27. Not a My experience with Island GM has been the most frustrating experience i have had in a very long time. I originally bought a truck on Sept. 27. Not a cheap truck either. Bought the full care package as well. After over 2 weeks of waiting i had to make the appointment myself, they apparently had forgotten about me. When i bought the vehicle i was told i had Sirius radio. Not the case, they later said it didn't come with the truck. First deception. I was told i had free phone for 3 months, second deception. Was told my tailgate came with soft opening tailgate, again not so. Have phoned customer experience coordinator a number of times and always get the same answer( i'll look into it) last i was told she would call back by the end of the day. Two and half weeks later i'm still waiting. Called the general manager ( Craig Sabourin) was told they would get a message to him. Three days later i'm still waiting. It seems they get your money any way they can then forget about you. I have always bought my vehicles from Jenner and got good service, but this is beyond anything i have experienced before. I'm so frustrated i believe the next vehicle i buy will be a Dodge. More

10+ the customer services very compassionate, professional I arrived at Island Chevrolet. Not sure if I could get a new vehicle and to my surprise all the staff were so helpful that I did in fact find a great I arrived at Island Chevrolet. Not sure if I could get a new vehicle and to my surprise all the staff were so helpful that I did in fact find a great new car and drove home that same day, on cloud nine especially thanks to Christine Janzen !! More

Emergency Cash, Friendly Staff, Great Customer Incentives. I was on a loan with my Sister for the previous vehicle that I had, which was a Ford Fusion 2014. There had been nothing wrong with this vehicle, but I was on a loan with my Sister for the previous vehicle that I had, which was a Ford Fusion 2014. There had been nothing wrong with this vehicle, but I needed to take my name off the loan with my sister and there had been complications. Island GM, and more specifically, Craig Sabourin called me up and said "we'll work something out and see what we can do for you,.." That had me excited, Originally I wanted to get cash back to cover a large expense. I was denied by the banks, Craig pushed and managed to get me enough funds to cover a good portion of the expense and free up some income so I could not only UPGRADE from the Ford Fusion 2014, I also managed to Finance this vehicle WITHOUT an attachment to a CO-SIGNOR!! My sister was free to apply for her NEW vehicle!! I got CASH, not the amount I applied for with the bank, but it was a DEFINITE help in my monthly expense!! Erica Webb was very helpful as well and very informative, she had gone over my extended warranty coverage and set up the payments to begin within a reasonable time frame. We breezed through the paperwork and managed to keep conversation light and friendly. A thoroughly pleasant experience. I also worked with Cory, but I do not see his name on here yet. Once he's been added, I'll gladly submit my review for him as well. All in All 5 Stars!! Best Dealership that I've dealt with so far, and this is my 3rd New vehicle. More