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INFINITI of Clarendon Hills - Service Center

Clarendon Hills, IL

4.8
261 Reviews
Call Service Center (630) 468-9000

261 Reviews of INFINITI of Clarendon Hills - Service Center

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April 25, 2024

with 419000 miles on my 2017 QX80 my transmission finally went out. Lucky I bought the unlimited mileage 8 year wrap. New transmission was covered and because I did all my required services with the dealersh More

by MikeyB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Korallus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Harlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Fruzyna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Bonifazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Lubinski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andreas Korallus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bailey Dohl
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
April 24, 2024

Eddy has excellent customer service. Very knowledgeable as well as helpful. Highly recommended if your in the market for a vehicle. More

by Russell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddy Lindt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
March 20, 2024

Dropped my vehicle off for service today. Sales manager for new cars heard that I had a bad experience at a different dealership with my detail in the downtown Chicagoland area. Well, my car More

by mikebussan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Fruzyna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Bonifazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andreas Korallus
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2024 -

INFINITI of Clarendon Hills responded

Thank you for sharing your positive experience, Mikebussan! It's wonderful to hear that the sales manager, Andreas, took the initiative to ensure your satisfaction by personally detailing your vehicle during its service visit. Their dedication to providing exceptional service, even down to the meticulous care of your vehicle's paint, is truly commendable. We appreciate your recognition of their efforts and are glad to hear that your vehicle now looks brand new despite its mileage. If you ever need further assistance or have any questions in the future, feel free to reach out. We look forward to serving you again!

Helpful
February 21, 2024

Amazing service & staff! Namely ,Tony Bonifazi, Mike Harlow and Jan the gentleman in the shop that helped me on my last visit . Jan was knowledgeable, kind and professional! More

by abiman430@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Harlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Bonifazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jan in repair shop
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Mar 02, 2024 -

INFINITI of Clarendon Hills responded

We appreciate your positive feedback! Providing exceptional service is our goal, and it's wonderful to hear that Tony, Mike, and Jan exceeded your expectations during your visit. We pride ourselves on our knowledgeable and professional staff, and we're delighted that they were able to assist you effectively. Thank you for choosing Infiniti of Clarendon Hills, and we look forward to serving you again in the future!

Helpful
January 10, 2024

I have been going to this dealership every since I have had my infinity and they do a good job More

by sanjoyous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene neri
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Jan 11, 2024 -

INFINITI of Clarendon Hills responded

Thank you, sanjoyous, for your excellent 5-star review and for your continued loyalty to Infiniti of Clarendon Hills! We're thrilled to hear that you've been going to our dealership for your INFINITI service needs and that they consistently do a good job. We appreciate your trust in our service department and your recommendation. If you ever have more service needs or any questions in the future, please don't hesitate to reach out. We're here to provide top-notch service, and we value your support!

Helpful
January 10, 2024

This review is a little late in responding too. I bought my Infiniti from Bermans Infiniti and live in western burbs so since I bought it new Bermans service was a distance but worth it and the dri More

by kenprzybylski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Bonifazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2024 -

INFINITI of Clarendon Hills responded

Thank you, kenprzybylski, for sharing your experience and feedback with us. We appreciate your detailed review, and we're sorry to hear about the issues you encountered with the Dunlop tires and the tire rotation charge. It's important to have transparency in service pricing, and we apologize for any confusion regarding the tire rotation charge. Your feedback is valuable, and we'll make sure to address this matter internally to improve our communication and service transparency. We appreciate your recommendation and your business. If you have any further questions or concerns in the future, please don't hesitate to reach out. We're here to assist you and provide the best service possible.

Helpful
December 22, 2023

All employees from the front desk to service are very polite and helpful as well as salespeople More

by Ritalantvit
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Bonifazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Vargus
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Dec 24, 2023 -

INFINITI of Clarendon Hills responded

We are thrilled to receive your fantastic 5-star review, Ritalantvit! 🌟 Thank you for taking the time to share your experience with us. We are delighted to hear that all our employees, from the front desk to service and salespeople, have provided you with polite and helpful assistance. We take pride in delivering excellent customer service and ensuring transparency in our pricing. It's wonderful to know that you had a positive interaction with Tony Bonifazi and Jonathan Vargus during your visit. Your recommendation means a lot to us, and we truly appreciate your support. If you ever need any more assistance or have further questions in the future, please don't hesitate to reach out. We look forward to serving you again, and we wish you safe and happy driving! 🚗💨

Helpful
November 24, 2023

I've been to several Infiniti Dealership, this is my favorite, they treat you like family. The owner came out and greeted everyone. More

by zazzy477
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Korallus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Harlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Bonifazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fabian Jaimes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Zeitler
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Dec 05, 2023 -

INFINITI of Clarendon Hills responded

Thank you, zazzy477, for your wonderful 5-star review of Infiniti of Clarendon Hills! We're delighted to hear that this dealership is your favorite and that they treat you like family. It's fantastic that the owner took the time to greet everyone. Your positive feedback regarding service price transparency, workmanship, service time, and communication is greatly appreciated. If you ever need any more service or have any questions in the future, please don't hesitate to reach out. We're here to provide excellent service, and we're grateful for your support and recommendation!

Helpful
November 24, 2023

Good professional service. Work done on time and fixed the issues. I've used this dealer for many years with no problems. More

by elandersen1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Vargas
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Dec 05, 2023 -

INFINITI of Clarendon Hills responded

Thank you, elandersen1, for your excellent 5-star review of Infiniti of Clarendon Hills! We're pleased to hear that you received good professional service, and it's great that the work was completed on time, addressing the issues effectively. We appreciate your loyalty as a long-time customer, and it's wonderful to hear that you've had no problems with this dealer over the years. If you ever require any more service or have questions in the future, please feel free to reach out. We're here to provide top-notch service, and we value your recommendation and support!

Helpful
November 24, 2023

Excellent professional work. Fabian James, Service Advisor very professional courteous and knowledgeable. He kept me informed every step of the way. I am definitely recommendi More

by Juststuff759
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fabian Jaimes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2023 -

INFINITI of Clarendon Hills responded

Thank you, Juststuff759, for your outstanding 5-star review of Infiniti of Clarendon Hills! We're thrilled to hear that you received excellent professional work and that Fabian Jaimes, your Service Advisor, was very professional, courteous, and knowledgeable. It's fantastic that he kept you informed throughout the service process. We greatly appreciate your recommendation and your loyalty as a long-time customer. If you ever need further service or have any questions in the future, please don't hesitate to reach out. We're here to provide top-notch service, and we value your support!

Helpful
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