Back

INFINITI Of Orland Park - Service Center

Orland Park, IL

4.5
393 Reviews

393 Reviews of INFINITI Of Orland Park - Service Center

Sort by
May 20, 2024

The women who checkedme in was VERY courteous, accomodating, and professional. I dont know her name (she was an african american women). Very lovely. SHe was great about calling a Lift for me and More

by MARVIE_FIELDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DiD not get her name.
May 20, 2024

Great place to have your car Serviced trusted technicians great customer service more importantly, Reliable More

by TREYFLOW3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mechanics are Number one
May 19, 2024

I was very pleased with my experience. Everyone at the dealership was kind and helpful. The place was clean and very inviting. I will not hesitate to use them again for my vehicle maintena More

by AngelaDe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Kendra
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024

My husband and I were completely impressed with their professionalism and customer service. The ambiance there is always inviting and comfortable. The staff is not only friendly but also highly skilled. More

by SLECOURE007
Recommend Dealer
Yes
Employees Worked With
JJ Vock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Kendra
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024 -

INFINITI Of Orland Park responded

Thank you for your wonderful feedback! We're delighted to hear that you and your husband were impressed with our professionalism and customer service. Creating an inviting and comfortable ambiance for our customers is important to us, and we're glad you found it so. It's fantastic to know that our staff, in addition to being friendly, is highly skilled, and that you're pleased with your automobile. If you need any further assistance or have any questions, please don't hesitate to reach out. Best Wishes, INFINITI Of Orland Park

May 16, 2024

Great service and very responsive staff. Scheduling of my service was easy and timely and my car's service was completed in record time. Also, the coffee machine is the best!! More

by PORTABLETHERAPY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
May 17, 2024 -

INFINITI Of Orland Park responded

Thank you for your fantastic review! We're thrilled to hear that you had a great service experience with us and that our staff was responsive to your needs. Making scheduling easy and completing your car's service in record time is what we aim for, and we're delighted that we could meet your expectations. We're also glad you enjoyed the coffee machine! If you need any further assistance or have any questions, please don't hesitate to reach out. Best Wishes, INFINITI Of Orland Park

May 15, 2024

The Ziegler team is outstanding. I have worked with Mike for many years, he is as solid as they come! More

by WESTPOINT912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike and Latoya
May 17, 2024 -

INFINITI Of Orland Park responded

Thank you for your glowing review! We appreciate your kind words and loyalty to our team! Providing solid service is what we strive for, and we're delighted that Mike has consistently delivered on that front. We appreciate your continued support, and if there's anything further we can assist you with or if you have any questions, please don't hesitate to reach out. Best Wishes, INFINITI Of Orland Park

May 15, 2024

$35 to use a credit card? Cmon!! thx for letting me know I asked jr the 17 year old what my warranty was and he said he didn't know. What the xxxx are you doing working at a d More

by QVOLE1903
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Schedler
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024 -

INFINITI Of Orland Park responded

We apologize for any inconvenience caused by the credit card fee, and we appreciate your feedback on this matter. Regarding your experience with one of our team members, we sincerely apologize for the lack of knowledge and any frustration it may have caused. Rest assured, we will address this issue with our staff to ensure that all team members are well-informed and able to provide accurate information to our valued customers. Your satisfaction is important to us, and we thank you for bringing this to our attention. If there's anything further we can assist you with or if you have any questions, please don't hesitate to reach out. Best Wishes, INFINITI Of Orland Park

May 15, 2024

Mike was very professional, pleasant, and helpful. He made me feel like a valued customer. He even provided a ride to the post office while I waited. He has great customer service skills. More

by VBROWN227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike from the Service Department
May 17, 2024 -

INFINITI Of Orland Park responded

Thank you for your wonderful feedback! We're thrilled to hear that Mike provided you with professional, pleasant, and helpful service. Ensuring our customers feel valued is a top priority for us, and it's great to know that Mike went above and beyond to make your experience exceptional. We're glad he could assist you with a ride to the post office while you waited. If you need any further assistance or have any questions, please don't hesitate to reach out. Best Wishes, INFINITI Of Orland Park

May 15, 2024

My experience was a bit less than perfect. This is the 2nd.vehicle I've purchased from your dealership, and each time, there were different issues. I made a promise to not return after the 1 More

by YOHYNUS
Recommend Dealer
No
Employees Worked With
Huda Abed
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024 -

INFINITI Of Orland Park responded

We're truly sorry to hear that your recent experience with us fell short of your expectations. It's disappointing to learn that there were issues with your purchase, especially considering your loyalty as a repeat customer. Your feedback is important to us, and we apologize for any inconvenience or frustration caused. We understand your decision, but we would appreciate the opportunity to discuss your concerns further and see if there's anything we can do to address them. Please feel free to reach out to us directly if you would like to discuss this matter further. Best Wishes, INFINITI Of Orland Park

May 13, 2024

I wish the service workers would clean/ wipe down once they are finished with the inside of your vehicle. I have tan interior and it’s always black finger prints on the glove compartment. My work bag was More

by LATASHA.SANDERS20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
May 17, 2024 -

INFINITI Of Orland Park responded

Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused by the cleanliness of your vehicle's interior after service. This is not the level of service we aim to provide, and we appreciate your feedback as it helps us improve our processes. We will address this issue with our service team to ensure that vehicles are returned to our customers in a clean and presentable condition. Your satisfaction is important to us, and we value your business. If there's anything further we can assist you with or if you have any questions, please don't hesitate to reach out. Best Wishes, INFINITI Of Orland Park

1
...