Hollywood Kia

The customer service I recieved from Chris was great, he helped me get my issue resolved promptly with my KIa Optima. helped me get my issue resolved promptly with my KIa Optima. More

Great customer service beginning to the end, Luis Otero the sales person was just amazing. I highly recommend Hollywood Kia and Luis Otero. the sales person was just amazing. I highly recommend Hollywood Kia and Luis Otero. More

Great experience finding our car with Deejay! Found us the right model and worked with us on a financing solution. Found us the right model and worked with us on a financing solution. More

Hollywood Kia, Florida Worst customer service ever ! !! I made an appointment at their behest. No one knew about it. They told me nobody ever knows about appointments. It’s just a sales gimmick. not a go !! I made an appointment at their behest. No one knew about it. They told me nobody ever knows about appointments. It’s just a sales gimmick. not a good start …I told Ilgal spivak That I did not want to be helped by him. (respectfully) I wanted somebody else he said if I wanted a car, he has to help me. He literally gave me a “script” to study printed out with instructions to ensure he received a 10 on their survey and kept pushing it like he was desperate (I know why now ). I knew the exact car I wanted and told them the payments that I could afford. Easy right? Noooo. Ilgal spivak begged and forced me to drive it saying, I couldn’t buy the car unless I drove it. I did not want to drive it. I wanted to buy it and leave. They wrote down on a little piece of paper the payments I would be making but neglected to tell me that the number they showed me was “before taxes!” Nasty trick. They also forgot to cancel my 2022 for the 2024 exchange (information from Kia finance) so one month I had to pay for both! I tried my best to get information about the double payment but The Dealership ignored me ignored my calls hung up on me! Never returned my callsHollywood Kia, Florida Worst customer service ever !!! I made an appointment at their behest. No one knew about it. They told me nobody ever knows about appointments. It’s just a sales gimmick. not a good start …I told Jivko Jekov That I did not want to be helped by him. (respectfully) I wanted somebody else he said if I wanted a car, he has to help me. He literally gave me a “script” to study printed out with instructions to ensure he received a 10 on their survey and kept pushing it like he was desperate (I know why now ). I knew the exact car I wanted and told them the payments that I could afford. Easy right? Noooo. Ilgal spivak begged and forced me to drive it saying, I couldn’t buy the car unless I drove it. I did not want to drive it. I wanted to buy it and leave. They wrote down on a little piece of paper the payments I would be making but neglected to tell me that the number they showed me was “before taxes!” Nasty trick. They also forgot to cancel my 2022 for the 2024 exchange (information from Kia finance) so one month I had to pay for both! I tried my best to get information about the double payment but The Dealership ignored me ignored my calls hung up on me! Never returned my calls Jivko Jekov and Mitchell Lozynski both “managers” useless! Their attitudes were dismissive at best. I still have no answer and I am still out an extra car payment. Because of these egregious mistakes and my double payment bringing my credit score down! And what should’ve taken tops a half hour 45 minutes took 4 hours! Horrible experience horrible dealership, horrible management. And, I am still being ignored with no information. Worst day EVER! and Mitchell Lozynski both “managers” useless! Their attitudes were dismissive at best. I still have no answer and I am still out an extra car payment. Because of these egregious mistakes and my double payment bringing my credit score down! And what should’ve taken tops a half hour 45 minutes took 4 hours! Horrible experience horrible dealership, horrible management. And, I am still being ignored with no information. Worst day EVER! More

Chris Watson best, greatest and awesome service advisor. ..my son also has a Kia and told him to give a call. ..my son also has a Kia and told him to give a call. More

My visit to Hollywood Kia Service on April 19, 2024, left me deeply dissatisfied, warranting a rating well below the minimum. Despite punctuality on my part for the scheduled 9:45 AM appointment regarding th me deeply dissatisfied, warranting a rating well below the minimum. Despite punctuality on my part for the scheduled 9:45 AM appointment regarding the ABS sensors on my 2016 Kia Sorrento, my experience was marred by prolonged delays. Despite arriving at 9:30 a.m., it was at 10:00 a.m. that my service advisor, Chris Watson, finally addressed my concerns. After examining my vehicle, Chris informed me of two recalls and suggested a one-hour diagnostic for the sensor issue, to which I consented. Expecting updates, I provided my current contact number to replace the outdated one in their system. However, as the hours wore on, neither a call nor an update materialized. By 1:00 PM, frustration peaked, prompting my attempts to reach Chris Watson directly via his provided line, to no avail; the line remained persistently busy. Turning to the primary service line, I was immediately placed on hold after each call. After numerous attempts, I finally spoke with a staff member who relayed Chris's supposed completion time of 4:00 PM. I expressed my bewilderment, having received no information on the diagnostic findings for the sensors. By 3:00 PM, still without an update, I made several more unsuccessful calls, each ending with being put on hold. Desperate for resolution, I tried various departmental numbers but failed. At 4:00 PM, when I called again, I was abruptly transferred to Chris Watson's voicemail, a stark contrast to the earlier difficulty in reaching anyone. They knew it was my phone number and directly transferred me to his voicemail without speaking to me. This sequence of events led me to question the sincerity of their efforts, especially considering their apparent knowledge of my contact details throughout the day. Feeling disregarded and disrespected, I visited the dealership at 5 p.m. Upon encountering Chris, he claimed to have attempted to reach me through calls, texts, and emails to approve a $636 repair for sensor replacement. I challenged the validity of his contact information, underscoring the miscommunication that plagued the entire ordeal. At this juncture, I felt utterly disillusioned and dismissed by the entire experience. The level of service fell far below what any customer should expect, leaving a lasting impression of dissatisfaction and frustration. More

Excellent service all around… all my interaction with the team were on point and you could see they were looking for my best interest team were on point and you could see they were looking for my best interest More

I was really in need of a car and my wife who got her car from this dealership told me to go there. Like I said I was really in need of a ca. However, During a conversation with one of your representatives, from this dealership told me to go there. Like I said I was really in need of a ca. However, During a conversation with one of your representatives, it was brought to my attention that the purchase price had a high markup of nearly $8,000, resulting in a negative equity situation. I understand that there may have been alternative options available that could have provided me with a newer car at a lower interest rate, thereby avoiding the negative equity scenario. More

Prompt registration. Chris explained in detail 10000 mile service and need for front end alignment due to wear on tires. I waited at dealership and service was completed Chris explained in detail 10000 mile service and need for front end alignment due to wear on tires. I waited at dealership and service was completed within 90 minutes. Car was washed for me before I left dealership. More