Holler Honda
Orlando, FL
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My daughter brought in her well cared for 2019 Honda Accord this past Saturday because suddenly all of the sensors on the dashboard came on. Mr. Craig in the service department told her and later told Accord this past Saturday because suddenly all of the sensors on the dashboard came on. Mr. Craig in the service department told her and later told my husband that the car blew a head gasket and that it would cost $8600. She really loves her car and was very upset. With type of expense we advised her to consider looking at getting another car and invest the $8600 towards a newer car versus paying this large out-of-pocket expense into her car thinking this may be the beginning of car troubles to come. When she went to the sales department and talked to Mo he insisted she get a lease and when she told him that she wasn't interested in a lease but a purchase he acted as though this wasn't an option and pretty much dismissed her. My husband and I were on the phone with her and could hear the whole conversation. This morning we decided to have the car towed, even thought she (a young lady) was told she could drive the 25 min. distance with a blown gasket, to another shop for a 2nd opinion "surprisingly" come to find out she only needed spark plugs, fuel injectors cleaned (basically a tune-up) and new brakes, this will only cost a little over $2k. Even though this great news but the way she was treated at this dealership was extremely disheartening and very disappointing. We are good honest people who has served our country (both my husband and I are retired from the USAF) and work hard for our money. We don't mind paying for something when it's required or necessary. I would never recommend this dealership to anyone who values good service and their dollars. More
Great service. Convenient. Easy. Fast. The people I worked with, including Chris were professional and helpful with my service. Convenient. Easy. Fast. The people I worked with, including Chris were professional and helpful with my service. More
Easy access to facility…great staff…all helpful… Drew was my service man and explained the extended warranty on my Honda Civic clearly. He also stayed in touch constantly until repaired. He made the experi my service man and explained the extended warranty on my Honda Civic clearly. He also stayed in touch constantly until repaired. He made the experience stress free. More