Highbury Ford Sales Limited

Went smoothly Picking our the vehicle was quick and easy. Sales rep did a fantastic job and I felt comfortable with the sale. I look forward to doing business with Picking our the vehicle was quick and easy. Sales rep did a fantastic job and I felt comfortable with the sale. I look forward to doing business with Highbury ford in the future. More

Excellent service, great experience. We bought our third Ford vehicle through Highbury Ford at the end of May. Have had such great service from the team at Highbury, first class group. We bought our third Ford vehicle through Highbury Ford at the end of May. Have had such great service from the team at Highbury, first class group. More

The worst customer service and treatment ever!!! I had a very frustrating experience after I took my 2016 Lincoln MKX . It has been over a week since I wrote the management a detailed letter about my I had a very frustrating experience after I took my 2016 Lincoln MKX . It has been over a week since I wrote the management a detailed letter about my experience and no one has bothered to call me back or address my concern. I left a voice message on the Drive thrust Service Manager's voicemail over a week ago and there has been no response. What I went through was shocking and hope that the management of Highbury Ford will stop this from happening again. I don't want too post my 3 page letter outlining the fiasco at this time. I am with a large organization who gives this dealership a lot of business and ignoring a customer who has been put through unnecessary stress, loss and still not have the primary problem Not Resolved, is a very bad reflection. More

it every good not sure what you want me say it was friendly and fast service we only waited a short time for our SUV to be serviced not sure what you want me say it was friendly and fast service we only waited a short time for our SUV to be serviced More

Horrible service I recieved and dishonest sales team. I would never trust this business again. I even wrote a review and had the GM respond back telling me to contact him. And he gave me no response back. I would never trust this business again. I even wrote a review and had the GM respond back telling me to contact him. And he gave me no response back. Now I own a car that they will not honor what they said they would. Very poor service across the board. If I ever do buy another Ford it will definitely never be from Highbury Ford. Once they have your money, they just blow you off. More

great service We have been dealing with Highbury Ford for many years and always great experience. Employees dealt with Mike and Jeff.Thank you for making us feel l We have been dealing with Highbury Ford for many years and always great experience. Employees dealt with Mike and Jeff.Thank you for making us feel like family. More

excellent service with excellent employees We enjoyed our interaction with the employees and they worked hard at getting our requests for the vehicle and accessories we wanted. We definitely r We enjoyed our interaction with the employees and they worked hard at getting our requests for the vehicle and accessories we wanted. We definitely recommend them. More

excellent experience the work was done for the price quoted and in the time that was promised I was greeted with professionalism and it was a nice touch that I was greete the work was done for the price quoted and in the time that was promised I was greeted with professionalism and it was a nice touch that I was greeted with my name More

Fantastic Experience Just wanted to say what a fantastic bunch of guys and wonderful experience I had buying my new vehicle! They were so helpful, kind respectful and so f Just wanted to say what a fantastic bunch of guys and wonderful experience I had buying my new vehicle! They were so helpful, kind respectful and so fast. Even our service on the vehicles are great so thank you all so much. More

Poor customer service I booked an appointment for 7:00 to have my check engine light issue assessed and a recall fixed. The store opened 20 minutes late, with no explanati I booked an appointment for 7:00 to have my check engine light issue assessed and a recall fixed. The store opened 20 minutes late, with no explanation as to why. I asked for my car to be ready at 3:30. Having called at 1:00 to check on the progress they had not started the work. At 3:00 when I called back, they could not find person who had worked on it and had not resolved the issue. I ask if I could pick it up and continue the work then the issue was diagnosed. I ended up paying $137 for a diagnostic check that was inconclusive. They said I would need to pay for another diagnostic check if I came back again. They did not even swap the recalled part that it had been scheduled for. I will never return and will tell anyone I know to never go there. More