Heritage Subaru Owings Mills - Service Center

Service Director Tim Hardiek is a no nonsense director that relates to the customer. I had a repair that did not go as planned and needed to be readdressed.. After a very civil conversation he came to a d that relates to the customer. I had a repair that did not go as planned and needed to be readdressed.. After a very civil conversation he came to a decision that was fair and will induce me to return for future visits should my car need repair. More

I had a pleasure to be taken cate of by Joshua Jones. He is very knowledgeable, and knows his job very well. He is quick to respond to any inquiries and provides excellent advice and service. He is very knowledgeable, and knows his job very well. He is quick to respond to any inquiries and provides excellent advice and service. More

Josh is lways friendly, caring, knowledge and efficient. He has always handled my requests leaving me with a feeling of being part of the dealership family. He has always handled my requests leaving me with a feeling of being part of the dealership family. More

Josh Jones helped us research and find an extended warranty for our vehicle despite a time crunch and his own very busy schedule at end of 2023! Much appreciated!! warranty for our vehicle despite a time crunch and his own very busy schedule at end of 2023! Much appreciated!! More

Richie Ramkelawan was an excellent sales representative. He told me all the available options regarding trading in my vehicle without being too pushy. Ultimately I kept my vehicle and just brought the Servi He told me all the available options regarding trading in my vehicle without being too pushy. Ultimately I kept my vehicle and just brought the Service maintenance plan. Overall the entire experience was joyful and easy. More

When new cars were scarce in the summer of 2022, I bought my car from a dealer farther from home because I found it available there. Shortly after, I developed health issues that prevented me from driving v my car from a dealer farther from home because I found it available there. Shortly after, I developed health issues that prevented me from driving very much for the following year. I had very little mileage and no way to arrange to get it in for regular service. Almost a year later, I contacted nearby Heritage and discussed the situation with Mr. Bill Middleton, the service manager, and he welcomed me and helped me arrange to bring it in, and they were absolutely wonderful to me.. Both Mr. Middleton and Lisa, the service representative, were just great and I'm grateful to be one of their customers now. More

Josh is excellent, friendly and wanted to help me get best deal on my extended warranty. Great help! best deal on my extended warranty. Great help! More

I had a wonderful experience with at the Owings Mills Heritage Subaru. Josh Jones who is the Finance Manager was extremely helpful with my queries and resolved them quickly. He is fantastic to work with. Heritage Subaru. Josh Jones who is the Finance Manager was extremely helpful with my queries and resolved them quickly. He is fantastic to work with. Highly recommend. More

Great service and professionalism. Highly recommend this dealership. They also are very knowledgeable about the features of the cars. dealership. They also are very knowledgeable about the features of the cars. More

The service staff at Heritage Subaru in Owings Mills is top notch! I have had positive interactions with every service coordinator and staff there, they are honest and attentive. The estimated wait times a top notch! I have had positive interactions with every service coordinator and staff there, they are honest and attentive. The estimated wait times are always on point and they communicate effectively during service. In particular, Rob Koski, a service advisor there, goes above and beyond. 10/10 all around! More