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Herb Gordon Subaru - Service Center
Silver Spring, MD
1,069 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Service Communication
1,069 Reviews of Herb Gordon Subaru - Service Center
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May 31, 2024
Rodney and Vitaly are always great reps, and they clearly communicate what my car needs. communicate what my car needs. More
by thomasbacho
Helpful May 28, 2024
Love the service team! Ask for Vitaly he is a great representative. Would recommend to all Subaru drivers. Ask for Vitaly he is a great representative. Would recommend to all Subaru drivers. More
by Edward
Employees Worked With
May 28, 2024
From soup to nuts this dealership is wonderful! From purchase to service everyone is professional and eager to explain any questions or concerns you may have. Thank you Herb Gordon Subaru!!! From purchase to service everyone is professional and eager to explain any questions or concerns you may have. Thank you Herb Gordon Subaru!!! More
by dowtinc
May 23, 2024
Vitaliy provided exceptional communication with prompt responses to concerns and amazing service. My Forester was cleaned and awaiting me upon arrival and has never ran as well as it does now that the rec responses to concerns and amazing service. My Forester was cleaned and awaiting me upon arrival and has never ran as well as it does now that the recommended Carbon Clean service has been done. Thank you Vitaliy and the rest of the Herb Gordon Subaru service team. More
by Roger J
May 21, 2024
Great service at Herb Gordon Subaru. Luis is super awesome! He was prompt, clear about expectations, and deftly managed the service start to finish. He re returned to me a nicely spiffed Luis is super awesome! He was prompt, clear about expectations, and deftly managed the service start to finish. He re returned to me a nicely spiffed up car and even parked it backed in so that taking off was a breeze! Great dealership, great service! More
by Gigi
Employees Worked With
May 20, 2024
AMAZING service from Luis. Really cares about the customer and goes out of his way to help. Very pleased with all the help! Really cares about the customer and goes out of his way to help. Very pleased with all the help! More
by A-De98
Employees Worked With
May 18, 2024
Always easy to make an appointment. The service is always professional. They never try to upsell you on things you do not need. Customer service is always excellent. I always feel like The service is always professional. They never try to upsell you on things you do not need. Customer service is always excellent. I always feel like they really care about both me and my car. More
by jbrown
Employees Worked With
May 18, 2024
One of the BEST Customer Service Teams I have ever worked with (both Sales & Auto Service)! They take great care of us! with (both Sales & Auto Service)! They take great care of us! More
by jackd10705
Employees Worked With
May 17, 2024
I wouldn’t buy a car anywhere else now. My salesperson Marc LeSantos, and my service representative, Luis Prada, are nothing short of amazing! I don’t know how they personally remember ever My salesperson Marc LeSantos, and my service representative, Luis Prada, are nothing short of amazing! I don’t know how they personally remember everyone but they seem to in my case and that means a lot. More
by Theresa
Employees Worked With
May 17, 2024
Fast service and reasonable price with coupons. In and out for oil change within hour. In and out for oil change within hour. More
by barryk2391
Employees Worked With
