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Heiser Chevrolet

West Allis, WI

Overview
Employees
Reviews
Vehicles
4.1
1,896 Reviews
Welcome to Heiser Chevrolet in West Allis! We are proud to be Wisconsin's choice Chevy dealer. We have a large selection of new Chevrolet vehicles and used cars for sale in West Allis. Our Chevy auto service center keeps customers coming back for oil changes and brake repair and you can rest assured that our Certified Service team will have you back on the road, fast. If you are near Milwaukee and looking for a dedicated Chevrolet dealership to visit, stop by Heiser Chevrolet for the best service and largest selection of cars, trucks and SUV's in the area.
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10200 W. Arthur Ave.

West Allis, WI

53227

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Showing 1,896 reviews

May 15, 2024

I had an appointment May 11th at 8 am for a recall get there to find out that the person has called in. Not fair no one called me to let me. I work Monday through Friday my weekend are usually my relaxing More

by LILLIE_
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asha McDaniel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Heiser Chevrolet responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Rafael Rivera General Manager 414-328-2409 rafael.rivera@heiser.com

Helpful
May 15, 2024

Terrible service department. Lost my phone number and when I called them they didn't answer - multiple times! More

by PGUNDERSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Asha McDaniel
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Heiser Chevrolet responded

Dear valued customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Rafael Rivera by phone at 414-328-2409 or by email at rafael.rivera@heiser.com so we can better understand what happened during your experience.

Helpful
May 14, 2024

Megan worked very hard to make sure the service worked on my truck was performed in a timely manner. Thank you! More

by Joboy65ss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Shulta
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

Helpful
May 10, 2024

Took for ever to get the right part, over a year. That is not good business. By the time it took i hade to sell the car for less. More

by BUDDA8761SG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew Arndt.
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May 13, 2024 -

Heiser Chevrolet responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send us a message to our General Manager Rafael Rivera by phone at 414-328-2409 or by email at rafael.rivera@heiser.com with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.

Helpful
May 10, 2024

The people were very nice and cordial. ..and the sales man will wad awesome..thank you More

by timothy.perleberg
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Darling
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

Helpful
May 10, 2024

Did everything that I needed and told me how the inspection was,told what was done and what could be done later More

by KRUSEHD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari III
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

Helpful
May 09, 2024

He’s an excellent sales rep and very attentive to making sure the customer is satisfied. I appreciate the follow up calls and helping with setting up the satellite radio in my car. Thanks a million!!! More

by scottl12
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephan Carlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

Helpful
May 09, 2024

Amy and the entire staff at Heiser were extremely easy to work with . As a first time car buyer they answered all my questions and made me comfortable and confident in the experience . More

by redjlou
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amy Elertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

Helpful
May 08, 2024

I like the way Chavy do business and keep me informed about my car and they do the work they say they would do More

by estrong87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Shulta
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

Helpful
May 08, 2024

Nice people , but I was told that my first oil change would be free. When I went in for my first oil change I was told that because it was over 1 year since I purchased the truck from Amy at Heiser -We More

by EDWARD.RODDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Elertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Heiser Chevrolet responded

Dear valued customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Rafael Rivera by phone at 414-328-2409 or by email at rafael.rivera@heiser.com so we can better understand what happened during your experience.

Helpful
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