Hampton Toyota

I am a longtime customer of Hampton Toyota, over a decade of servicing my vehicles there. I have also purchased 4 vehicles (2015 Highlander Hybrid, 2021 RAV4 Hybrid, 2021 Corolla, and 2024 Venza Hybrid) from of servicing my vehicles there. I have also purchased 4 vehicles (2015 Highlander Hybrid, 2021 RAV4 Hybrid, 2021 Corolla, and 2024 Venza Hybrid) from Hampton Toyota. I state this to give an idea as to the scope and breadth of my experiences over the years. The following review is just my personal experience, and may not indicate every customers experience. The sales and financing departments have always been a pleasure to deal with. While buying a car is inherently a tedious and drawn out affair, I felt the Hampton team did their best to assist me through the process efficiently. More importantly, they did so without any aggressive sales tactics, or unexplained price changes/hidden fees. My most recent sales associate, Jett Landry, was a prime example of the above statements. We discussed my plan and goals for the visit, trading in one car for another, and he did his part to make that a reality. The smoothness of the interaction led into me purchasing another new car the following day. Great job on his part! Now for the service department. Let me start by saying, I have never had poor service/maintenance performed on my vehicle at Hampton. The mechanics and technicians have always done the jobs and tasks assigned to them. However, the scheduling, work planning, drop-off/check-in, billing, wait times, shuttle service, pick-up, and service management are varying levels of disappointment. Each of the previous experiences have left me either disappointed, angry, or irate. I live fairly close by, and I want so bad to get my vehicles serviced at Hampton, but each time I try they find a new way to make it more infuriating than the last. I am not sure why this department is so consistent in its ability to make even the simplest experience (Auto-butler and wash) unbearable. I have delt with several other dealerships in the area (Giles, Price Leblanc, Courtesy, and Sterling) everyone of them beats Hamptons service department by miles. Thankfully, Toyotas never break! And when they do, Price Leblanc Toyota isn't to far away. So there you have my review: The Toyota Brand - Five Stars! The Hampton Sales and Financing Teams - Five Stars! The Hampton Service Department - 1 Star. Buy your car here, service it anywhere else. More

Cannot say thank you enough to Chai, Wilberth and Jamie for helping me find the perfect car! They found me the EXACT car I was looking for!! Their customer service is excellent and the buying process was v for helping me find the perfect car! They found me the EXACT car I was looking for!! Their customer service is excellent and the buying process was very smooth! Very professional, caring, and knowledgeable staff! I will definitely return to purchase any future vehicles. Huge thank you to Chai for his exceptional knowledge of Toyota vehicles and his caring personality! I am loving my 2024 Toyota Camry V6!! More

Excellent and Professional service. The purchasing process Quick and easy experience, I highly recommend this salesman for your next vehicle purchase. The purchasing process Quick and easy experience, I highly recommend this salesman for your next vehicle purchase. More

before buying this tacoma from Hampton we purchased a 2018 rav-4 in 2018.this is why I wanted to go back to Hampton and buy my truck. the staff there went over and beyond to make the experience comfort 2018 rav-4 in 2018.this is why I wanted to go back to Hampton and buy my truck. the staff there went over and beyond to make the experience comfortable.upon ordering my truck my salesman Daniel told me how long it would take to get it to the dealership, and also let me know as it was progressing. I was very comfortable dealing with him. when it came in he call me and I came in and he sat in the truck with me and showed me all the function of the truck, and said to call or come in if I had any questions about the truck. very pleasent dealing with him. More