Hampton Toyota

Stephen Boudreaux at Hampton Toyota in Lafayette, LA, made the purchase of my 2020 Toyota 4Runner Nightshade Limited a breeze ! made the purchase of my 2020 Toyota 4Runner Nightshade Limited a breeze ! More

I was skeptical after my experience at other dealerships, but Chai was transparent and got everything I needed done. He made my experience easy and enjoyable. but Chai was transparent and got everything I needed done. He made my experience easy and enjoyable. More

My family has done business with this dealership for years. I just recently bought a vehicle there again. I was helped by Donnie Davis, who is one of the best salesmen there. He was patient, answered al years. I just recently bought a vehicle there again. I was helped by Donnie Davis, who is one of the best salesmen there. He was patient, answered all of my questions, and best of all, he wasn’t pushy! From sales to finance, my experience was awesome! Can’t say enough good things! More

I brought in my Tacoma in for a flashing A/C light, they told me it was a relay and that if the relay went out again they would have to change A/C for $4,500. I looked at other vehicles to purchase and they told me it was a relay and that if the relay went out again they would have to change A/C for $4,500. I looked at other vehicles to purchase and they told me they would only give me $7,000 for a trade in unless I replace the whole A/C unit. Then I find out that they replaced the A/C relay switches with old parts so it is guaranteed to go out and make me think the whole unit is broken. Call in to question this and they will not return my call! This is so messed up!!! More

Friendly and easy to work with. I drove from Alexandria to purchase my highlander from Todd. This dealership is awesome! I have always been a Toyota gal. This is my 4th Toyota. I I drove from Alexandria to purchase my highlander from Todd. This dealership is awesome! I have always been a Toyota gal. This is my 4th Toyota. I have always purchased from Alexandria but this time they weren't willing to bend at on trade in. Had 2020 4 runner with 30,000 miles. I would have kept that vehicle if I hadn't dealt with Todd. I really like my 2024 highlander. Love the color inside and out. Any future purchases I will go back to Lafayette to deal with Todd. My sister is considering a new Toyota and I will encourage her to go to Todd. Thank you, Todd. More

Easy process! Dallas was very professional and took good care of us! Would definitely recommend Hampton Toyota and Dallas! Dallas was very professional and took good care of us! Would definitely recommend Hampton Toyota and Dallas! More

They have a nice selection of vehicles. The showroom floor was clean, as were the restrooms. The showroom floor was clean, as were the restrooms. More

She was great, very patient. I would come back to just because of her. 5 star all the way. I would come back to just because of her. 5 star all the way. More

Sales person Ross Menard and finance person Jessica Hamsher were excellant to deal with in my purchase. Thanx Hamsher were excellant to deal with in my purchase. Thanx More

I am a longtime customer of Hampton Toyota, over a decade of servicing my vehicles there. I have also purchased 4 vehicles (2015 Highlander Hybrid, 2021 RAV4 Hybrid, 2021 Corolla, and 2024 Venza Hybrid) from of servicing my vehicles there. I have also purchased 4 vehicles (2015 Highlander Hybrid, 2021 RAV4 Hybrid, 2021 Corolla, and 2024 Venza Hybrid) from Hampton Toyota. I state this to give an idea as to the scope and breadth of my experiences over the years. The following review is just my personal experience, and may not indicate every customers experience. The sales and financing departments have always been a pleasure to deal with. While buying a car is inherently a tedious and drawn out affair, I felt the Hampton team did their best to assist me through the process efficiently. More importantly, they did so without any aggressive sales tactics, or unexplained price changes/hidden fees. My most recent sales associate, Jett Landry, was a prime example of the above statements. We discussed my plan and goals for the visit, trading in one car for another, and he did his part to make that a reality. The smoothness of the interaction led into me purchasing another new car the following day. Great job on his part! Now for the service department. Let me start by saying, I have never had poor service/maintenance performed on my vehicle at Hampton. The mechanics and technicians have always done the jobs and tasks assigned to them. However, the scheduling, work planning, drop-off/check-in, billing, wait times, shuttle service, pick-up, and service management are varying levels of disappointment. Each of the previous experiences have left me either disappointed, angry, or irate. I live fairly close by, and I want so bad to get my vehicles serviced at Hampton, but each time I try they find a new way to make it more infuriating than the last. I am not sure why this department is so consistent in its ability to make even the simplest experience (Auto-butler and wash) unbearable. I have delt with several other dealerships in the area (Giles, Price Leblanc, Courtesy, and Sterling) everyone of them beats Hamptons service department by miles. Thankfully, Toyotas never break! And when they do, Price Leblanc Toyota isn't to far away. So there you have my review: The Toyota Brand - Five Stars! The Hampton Sales and Financing Teams - Five Stars! The Hampton Service Department - 1 Star. Buy your car here, service it anywhere else. More