Hamburg Honda

I went in for a recent 9am appointment for an oil change and swap for my winter tires already on rims. It was a B1 maint. at apx 120,000km which would involve cleaning brakes checking and possibly replacing and swap for my winter tires already on rims. It was a B1 maint. at apx 120,000km which would involve cleaning brakes checking and possibly replacing air filters along with a whole raft of other little things.They were nice to shuttle me home while service was to be done. They estimated 3 to 4 hrs. I had forgotten that my house keys were on the ring with the car keys so I had a neighbour drive me back to the dealership. I arrived here at 10:30 to see that the car was still where I had parked it. Seeing that I decided to wait at the dealership while they serviced the car. I complained to the service mgr that they hadn't looked at the car after 1.5hrs. They took it in right away at that point. Shop rates there are $145/hr. They had the car done in 1.5hrs (not the 3 to 4 hrs I was told). The bill has a total labour cost of $323 which I calculate to 2.23hr. I was overcharged by 0.73hrs which with my math is $106 more than I should have been. The final bill was $560. This is not the first time I have had issues with this dealership but I suspect it will be the last. They tried in the past to over charge me and I had damage to a gps in the past as well. They did replace it. I don't plan on taking my 2019 Honda Fit there for service again. More

Michael Salib treats every person like he would his own family. He helped me in every possible way to get an amazing price and exactly what I wanted. And Sarah in finance goes above and beyond. My entire e family. He helped me in every possible way to get an amazing price and exactly what I wanted. And Sarah in finance goes above and beyond. My entire experience was amazing from start to finish. If you are looking to be treated great please go see them. I 100% recommend it!!!!! Natalie H More

Purchased a CRV in September from Hamburg, the sales manager Michael was great to work with. Really helped out on my trade in and servicing so far has been a breeze. Couldn't recommend this dealership manager Michael was great to work with. Really helped out on my trade in and servicing so far has been a breeze. Couldn't recommend this dealership enough. More

I highly recommend dealing with Anthony Estrada at Hamburg Honda. He was extremely helpful, informative and took care of our needs in a timely fashion. We would without a doubt deal with him again . Hamburg Honda. He was extremely helpful, informative and took care of our needs in a timely fashion. We would without a doubt deal with him again . More

Service department was unable to honour the guarantee of the 3-4 hours I was told. I received poor customer service from the service manager. He told me that it’s not his problem I am without my vehicle for the 3-4 hours I was told. I received poor customer service from the service manager. He told me that it’s not his problem I am without my vehicle for longer I either deal with it or they can just give me back my vehicle without the work being done. More

Very Highly Don't reccomend this Honda dealership! Save yourself the time and go to a different Honda. They do not like to negotiate with customers & the New Car Manager Sarah gives off racist vibes e Save yourself the time and go to a different Honda. They do not like to negotiate with customers & the New Car Manager Sarah gives off racist vibes especially towards work permit individuals. More

Hey Gotta say people here helped me NO Charge friendly and helpful , in timely fashion Kudos to Dealership and helpful , in timely fashion Kudos to Dealership More

Worst service ever and treated unfairly in front of other employees. Never will I go back and vow to tell others about my experience. Already contacted Honda canada employees. Never will I go back and vow to tell others about my experience. Already contacted Honda canada More

November 20,2020...went to get battery and lights fixed and to restart my 2014 honda started as it was locked up. Was treated with respect and so happy everything was fixed. So very very pleased with the and to restart my 2014 honda started as it was locked up. Was treated with respect and so happy everything was fixed. So very very pleased with the whole experience. More

Best Experience In My 20 Years With Honda Clint at Hamburg Honda went above and beyond to help me. I had been experiencing an issue with my Honda that started late February. Due to Covid and p Clint at Hamburg Honda went above and beyond to help me. I had been experiencing an issue with my Honda that started late February. Due to Covid and personal health issues, I had been putting it off, but it was clear that my car was now unsafe. Clint assured me that they would take care of me. Met me outside to do the paperwork, guaranteed that only the tech (who was amazing and found my issue right away!) would be in my car and provided me a loaner car that hadn’t been touched for a week. Hamburg Honda really went that extra mile to protect my safety and make me feel valued as a customer. Very grateful. More