HGregoire Saint-Leonard

Hgregoire sucks! After finding a car, closing the deal, Hgregoire sucks! After finding a car, closing the deal, I went to pick up the car (St Leonard) My sales reps name was Roberto, seemed like a nice eno Hgregoire sucks! After finding a car, closing the deal, I went to pick up the car (St Leonard) My sales reps name was Roberto, seemed like a nice enough guy, I had partial payment via a cashiers check and the balance in cash. I pulled the money out of my pocket and heard Roberto say "all you Jews have money", wow!! I was with a friend (not Jewish) and she was in shock, as was I, Roberto showed a second of regret and then moved on like nothing wrong was said. I was a bit annoyed and was close to walking away but decided I would just suck it up and complete the deal. Some months later I decided I wanted to change the car, I went back to the anti Semite...... Roberto and was offered $6000 less then what I purchased the car for. I may have been more shocked then the "all Jews have money" comment. I was told by an alleged manager that losing $6000 in a span of 6 months is how the car business works. All that to say that my experience at HGregoire was eye opening to say the least, I knew the car business was sleazy, HGregoire really solidified that opinion with a side of anti semitism. More

We decided to purchase a car (model year 2006) at H. Gregoire. The first time we went, the car we were interested in was missing its battery. The second time, the battery was there but there was a pro Gregoire. The first time we went, the car we were interested in was missing its battery. The second time, the battery was there but there was a problem with the starter, but it got worked out in the end. Took it for a road test, and found that the car rode smoothly; it had good handling etc. So we decided to move forward and close the deal. Before we finalized anything, however, we had a good look at anything that needed changing. The tech guy signed off on our requests, and said it would all get done. It should be noted that because we saw the history of the car (although the salesguy was not pleased about showing us these details), and read that both the front and rear bumpers were replaced due to two accidents, we asked for a better price. The salesguy, with the OK of one of the directors, said we could have the car WITH the extended warranty we wanted, free of charge. So that was great, we were pleased and said we'll take it. We set a delivery date for the following week to ensure all the changes were made etc. One week later, we returned to the dealership to pick up the car, and found that only 2 of our requests were met. Also, the interior of the car was not clean. The ashtray was full of cigarette butts. The rear bumper still had scratches... etc. But OK... the guys said they would touch up some things, clean the interior... it was a done deal. When you're buying a used car, it's expected not everything will be 100% When we started to sign the papers, we noticed that the total price included the $2,500 warranty. It should also be noted that our sales guy was nowhere to be found. Something started to smell very fishy. We said that is not the price we agreed on. The finance guy and other managers in there were adamant that there was no way the company would offer a free warranty. If that was the case, they would jack up the interest rate by at least 4%. We told the finance guy that he signed off on it after the sales guy spoke to him. So after nearly one hour of not getting anywhere with these people, we decided to cancel the purchase and find a new dealership that is decent, professional and CUSTOMER SERVICE-oriented. There was no apology from anyone, save for one salesman who was dumbfounded by the way we were treated. Unfortunately, as he was not our salesman he could not do anything. We are not upset about losing the car. We are upset at the lack of respect a company must afford to customers, we are upset at the lack of customer service, and we are upset at the nonchalant attitude of the managers. If they think that their attitude is how a business is run, then they have many things to learn. We don't like to have our chain yanked. No one deserves that. More